Tiledesk
About Tiledesk
Awards and Recognition
Tiledesk Pricing
Use the Free Forever plan to discover conversation automation. The Basic plan is for individuals who want to automate simple website conversations. The Pro plan is designed for individuals and small teams looking to expand automation across channels. The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.
Starting price:
€15.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Tiledesk
1 - 5 of 147 Reviews
Brian
Verified reviewer
Consumer Goods, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Meeting all customer services at your comfort.
Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.
PROSChat and communication bot has easy to use features a very fast search engine.Contacting customers is way easier on this tool.A wide platform for online meetings and enhancing marketing.
CONSThis service desk has been our day to day help for customer services from vendors and to our customers. Absolutely nothing to dislike this far.
Frinto
Management Consulting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
All in one open source chat software for promoting customer engagement and interaction !
Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
PROSThe features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.
CONSWell, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.
Reason for choosing Tiledesk
Tiledesk is a free and open source for chatting and customer engagement . It helps in gathering customer insights efficiently through their AI driven chat bot and good capabilities of Customer Service Management. All chats are stored securely and are retrievable anytime, anywhere in secure mode. Every single chat is encrypted and there cannot be any data loss or leak under any circumstance. Due to low price, high security and efficient chatting features, it is highly recommended and chosen by majority
Gabriele
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
ReviewTiledesk
The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features
PROSThe thing I liked most about TileDesk was the outstanding customer support
CONSThe thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages
Ankur
Financial Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Best-in-class open source communication software for client and customer engagement !
Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.
PROSAI powered live chat facility is one of the best features for automated customer engagement. All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end. Unified message service and complete ticketing management for resolving queries and issues in timely manner.
CONSMore customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.
Reason for choosing Tiledesk
We have chosen Tildesk above all because of the stability of software and cost optimaization feature. it is quite cost optimal messaging solution and one of the best open source communication channel.
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Open-source CX with a future
Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.
PROSTiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.
CONSThere are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.
Reason for choosing Tiledesk
For the stage of my operation, the pricing and the ease of implementation were key.