Our overall experience has been excellent. Brancher have been flexible in their approach and have gone out of their way to understand some of the unique challenges in rolling out the mentoring program across our sector (made up of 11 individual regional NRM organisations located all across Queensland). The use of the matching algorithm, portal, email reminders, and progress tracking have provided confidence in the mentoring experience for us.

We liked the fact that it can be delivered online and is supported by a portal that is easily accessed and shared between the mentee and mentor. Brancher have been very responsive in dealing with any technical teething problems for our participants. Brancher has also been very happy to customise some of the delivery by understanding and respecting the unique geographic challenges and capacity issues faced by some of our member organisations.

There was some initial challenges with getting everyone on and updating things in the portal. The diary setting process did not work so smoothly for everyone (which then impacted on reporting) but Brancher has been proactive in looking to improve this function.

I have only had positive experiences in dealing with the Brancher team and am happy to recommend Brancher to others.

The platform was easy to use, and the expertise provided by [sensitive content hidden] supported the entire process. Brancher enabled me to connect with HR professionals seeking similar career outcomes. I built a mentoring relationship with a HR professional who possesses the skillsets and experiences that I have been fortunate enough to leverage. Our mentoring relationship has continued post the formal mentoring program that Brancher originally provided.

There were some minor technicalities when it came to making bookings in the platform, however the Brancher team were very responsive to the feedback provided and continually work to improve the user experience.

Positive, had some issues with the Mentor accepting process but that was her end because she had already accepted another mentee request but was resolved by support.

The way it uses AI to find the best mentor for you at a particular point in time based on the questions answered.

Timezones not being Australian and the way this impacts and shows in your outlook calendar.

We are really very happy with the customer service that Holly and the team provided to set this up and the ongoing support for our team to facilitate it.

The design and facilitation of the workshops

Workshop sessions are a bit long for executives.

I already feel better about my futrue, knowing that this is here to help. That I can speak to a mentor about one particular issue and then go on to another mentor to tackle another issue. I'm excited about the future.

The idea of it, the implementation of it. I thought it would be fantastic and was proven correct!

That I haven't got a mentor yet. This, however, is my fault and I need to reach out to another recommended mentor.