About DiscoverLink Talent

DiscoverLink Talent is a cloud-based learning management system (LMS) that caters to small and midsize enterprises in the hospitality industry.

The system automates training-related administrative tasks, provides a real-time view of students’ progress using an LMS dashboard and offers reporting across various levels in the organization.

Managers can manage training, track certifications and reward high-performing employees in the platform. Users get real-time data relating to learning events and student progress through an integrated checklist and exam builder. It also provides e-learning courses, videos, audio files, images and web links.

DiscoverLink Talent integrates with human resources systems, which helps users register new employe...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of DiscoverLink Talent

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(6)

6

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

January 2018

Jessicah from Moe's Southwest Grill

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

Pros

What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons

I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

October 2019

Angi from McAlister's Deli

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Best Customer and Technical Support EVER Bar!

Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!

Pros

The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need.

Cons

Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern.

Reasons for Choosing DiscoverLink Talent

The decision was made before I was hired. I think a big selling point was the fact that they are in the restaurant-niche, so they understand the needs of multiple restaurants and external users, as well as internal users.

January 2018

Braxton from Granite City Food ' Brewery

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

If it was not for this product our company would be less efficient! Used Daily!

From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

Pros

This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons

It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

Response from DiscoverLink

Replied January 2018

Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

August 2017

Molly from Donatos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

August 2017

Product is okay

Pros

Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Cons

Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

Response from DiscoverLink

Replied January 2018

Hi Molly, thank you for taking the time to complete this review and for providing feedback on reporting. I wanted to let you know that we will begin rolling out a new user interface this quarter which includes some nice reporting enhancements, including graphical charts. In addition, we can create custom reports and add dashboard statistics to meet specific requirements. If you'd like to explore either of those options, please contact your Account Manager. We'd love to hear your ideas on other features you'd like to see us add to our development roadmap as well. Feel free to send me any comments and I'll be happy to forward them on to our development team as enhancement requests for future consideration. Thanks again!

August 2017

Jason from Granite City Food and Brewery

Company Size: 1,001-5,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Great technology; easy to use and manage campus; customer service team is AMAZING at problem-solving

Training consistency. Quick updates to items that are time-sensitive to the field. Tracking of completion for compliance purposes and testing. Snapshot reporting (vs. "need to be in the location to see completion")

Pros

The to-do list ease of understanding and following. The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments. The reporting functions have been a blessing for us to be able to understand and even predict business outcomes.

Cons

Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome.

Response from DiscoverLink

Replied January 2018

Hi Jason, thank you for taking the time to complete this review and for your feedback on offline use to help with connectivity issues. I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!