What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Our overall experience has been wonderful. Aside from the software itself, it has been wonderful working with a dedicated team that is engaged and committed to helping us meet our training goals and objectives.

Discoverlink is easy to use as an administrator. The reporting is awesome and the support is phenomenal when you need assistance.

Some of the feature's functionality seems archaic, for example, the mobile version of the site from the learners' perspective requires horizontal scrolling to see additional courses. This concept is somewhat foreign to our younger workers. Also, the process for managers to actually sign off on a learner's course progress is very clunky. The sign-off feature could benefit from some enhancements. We have found the built-in quiz and testing functionality to have occasional glitches. Overall the tool is solid there are just some nit-picky things that could be improved upon.

Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!

The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need.

Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern.

From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.