INCITE
About INCITE
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Most Helpful Reviews for INCITE
1 - 5 of 16 Reviews
Marie-Laurence
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great overall learning software
Incite has allowed us to elevate our training and development programs for our remote teams. Given that we don't have a big L&D team, Incite makes it easy to create content ourselves and to empower different departments to do so as well. Their support team is very responsive and takes the necessary time to look into and resolve our issues. They have done a very good job of adapting to our internal IT structure and finding ways to customize the integration for us. It's overall a great learning system.
PROSIt's incredibly easy and simple to create content for Incite. We can create and upload timely content in minutes, or create more elaborate multimedia trainings, in our 2 main languages (English & French). It's also a tool that keeps evolving with us. They are constantly coming out with new useful features (ex. mobile app & most recently Zoom integration).
CONSWhile this is presented as a communication tool, it's really only one-way communication from the system to the users. There is a survey function, which is good but limited to multiple choice answers. We would love to eventually see more functionality around how we can collect feedback or input from our users directly through the platform.
Vendor Response
Thank you Marie-Laurence for taking the time to submit your review.
Replied June 2021
Jessica
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Online Learning Management System Advancement
Incite has become an integral tool for our brand in maintaining consistency across the nation in systems training and following operations.
PROSThe ease of use and the team that I work with are extremely responsive and helpful anytime assistance is needed!
CONSSome bugs here and there, but that is also to be expected and the team helped us navigate around them.
Reasons for switching to INCITE
Better system and better support all around.
bill
Retail, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Provide the Incite your team needs to succeed
Incite started as a Loss Prevention / Security training initiative many years ago but morphed into something that only the visionaries could have imagined. Product release information, technology changes, important company news all followed once managers got comfortable with content creation. This is not Facebook, Pinterest, Insta or Tic-Tok but still Social. Controlled and curated, the information provided will allow your team to succeed all while making sure compliance standards are met and information is provided to those who need it. Suggestion: Appoint someone who can oversee the program as a dedicated resource really helps the system succeed and be adopted.
PROSThe ability to entice team members to learn and explore your message without the need to force them is key to adopting any learning system. Incite enables all levels of the organization to hear and see the common or custom messaging so critically important in a post COVID world. Easy access, quick lessons and the ability to pick up where you left off makes learning easy and fun. Incite does this plus keeps track of progress for compliance and tracking purposes. Competition across areas also makes this fun.
CONSCreating content is the hardest part of any program. The Incite team helps you get started in content creation and posting process. Once rolling, enable many areas of the business to create content and post (with review and approval) videos, info graphs or other information to keep the content relevant, timely and on-brand. Removal of old content to keep the footprint & cost small may be the hardest task.
Reason for choosing INCITE
Easy of use. No dedicated hardware was needed and we were able to greatly leverage other technology investments creating a win-win for multiple teams
Reasons for switching to INCITE
Incite has become platform agnostic which supports the variety of products available in the market. Cost could be a factor so always consider how best to deploy using shared resources or piggyback on other projects.
Vendor Response
Thanks Bill for taking the time to post a review.
Replied May 2021
Marcus
Apparel & Fashion, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
The Best LMS Out There!
In addition to the learning capabilities of the platform we also use it as a communication tool that enables our leadership team to communicate with all associates via video. Engagement and interaction is through the roof due to this ability, vs. just sending out company emails.
PROSIt's app based, so no loading delays with videos, a fun and interactive platform that engages associates, great backend reporting that makes follow up easy, publishing and creating couldn't be easier, and you can use it anywhere - mobile, tablet, PC, Mac and POS!
CONSAnytime there has been a need that the platform did not address the MMP Team has been extremely responsive and have incorporated those needs into the app.
Vendor Response
Thank you Marcus for taking the time to review!
Replied May 2022
Fred
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
INCITE gives insight into training
Our overall experience with INCITE has been excellent! The support team is amazing and is there to help every step of the way. As new features are added to the INCITE platform, the support team always reaches out to introduce us to the new features so we can begin using them right away.
PROSINCITE has given us visibility to our training programs right down to the associate level. We can now track compliance across the organization and monitor progress and success.
CONSWe currently do not use the automated feature to feed our employee file from our HR system, but INCITE does support it.
Vendor Response
Fred thank you for taking the time to review!
Replied October 2021