InfoCision

RATING:

4.5

Overview

About InfoCision

InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options. Administrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.

InfoCision Pricing

Please contact InfoCision Management Corp for pricing details.

Free trial:

Not Available

Free version:

Not Available

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InfoCision Reviews

Overall Rating

4.5

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for InfoCision

2 Reviews

Write a Review

John

Non-Profit Organization Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2021

Ease of Use

Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.

PROS

InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.

CONS

Escalation of minor technical issues when they arise

Pablo

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2021

Faithful Partnership

Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.

PROS

InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.

CONS

You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.

Reason for choosing InfoCision

Year of experience and better product.

Reasons for switching to InfoCision

Better product, better service, better experience.