SmarterU Software

4.75 / 5 (32)

About SmarterU


SmarterU is a cloud-based training course design and learning management system (LMS) for organizations of all sizes. The solution offers a wide library of video courses which can be used to train professionals in multiple sectors including human resources, finance, health and information technology.

SmarterU includes a custom branded portal for learners to complete training courses and earn certification through a single interface. Learners can also view summaries of their monthly engagement, enrollments, action by status and certification through a dashboard. The solution is able to support more than 10 languages.

SmarterU allows users to create interactive courses by adding graphics, videos, links, tables, powerpoint and PDF files. It offers dashboards for various user types including administrator, supervisor, instructor, course admin, executive, enroller and e-commerce management. SmarterU is a scalable tool that stores user data securely in SSAE16 Type II, CSAE3416 compliant data center. The vendor offers daily information backup.



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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of SmarterU

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

3.5

Ratings Snapshot

5 stars

(27)

4 stars

(3)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 32 reviews

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June 2019

Lacey from Cape Air

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Very happy with this LMS!

We have been able to reduce manual data entry of training dates by using the reporting features. We have also been able to group employees by location, job title, specialty, etc.

Pros

Speed, automation, reporting, Support desk

Cons

Big learning curve. The account permissions, group permissions, course permissions, take a lot of getting used to.

June 2019

Sabrina from Teladoc Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Overall good product

Overall good LMS and easy to use now that I have been using awhile.

Pros

Ability to build either a variety of medium's within the LMS

Cons

Not very intuitive - took a while to learn and master
Currently a bug with a certain report and no resolution for approx 3 months now

June 2016

Sarah from SpeakLife, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2016

Josh Flower Is A Champion

I am a new client, having recently signed a contract for the SmarterU LMS platform. Josh Flower has been my contact throughout our discovery process, as we shuffled through the landscape of LMS vendors. I found Josh Flower to be, hands down, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others at Neovation to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution. He makes topnotch efforts to deliver high quality service to his clients.

Response from Neovation

Replied June 2016

We do our best to start every client relationship on the right foot - and then carry that consultative, responsive, helpful attitude through every aspect of our work with our clients, delivered by every person on our team. Thanks for your compliments - you've made Josh blush!

June 2019

Sarah from Troy Life & Fire Safety Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2019

SmarterU Review

Great!

Pros

Easy to use and navigate. Able to get any report you need. Tech support is very helpful

Cons

removing a course from someone's profile can be a little difficult

May 2017

Tonia from Yamnuska LLC

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2017

Great customer support but the software is too much for a small business

Pros

Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support

Cons

At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything.
I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve

Response from Neovation

Replied July 2017

Thank you for trying SmarterU and we're sorry that we weren't the right fit for you. We're working on improvements to our course builder tools to make it easier to use. We do have many happy small business clients (http://bit.ly/2uIiPia) and you are correct that we are a very robust system - suitable for all business sizes depending on what they need. We are always seeking to improve, and thank you for your feedback. If your needs change, we'd love to have you back as a client. And thanks for the shout out to our Client Care team!

January 2018

Tami from Yesway

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

January 2018

Has potential, but will wait and see.

Pros

We haven't fully implemented, but it has features such as Libraries (knowledge base) and the ability to pull together Learning plans with both online, in-person and articles.

Cons

I have not been extremely impressed with the support provided by the Implementation Manager. We have not yet implemented, but I wish there was a little more recommendations on setup and structure.

June 2016

Giles from LEEA - Lifting Equipment Engineers Association

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2016

Great Product - A Clear Leader in the LMS Marketplace!

Great product. The team at SmarterU really helped us get our learning out to our global audience. They encourage input from their subscriber community, building our needs and ideas into a well planned roadmap of developments that delivers a continually evolving (and improving) end-user experience. The accessibility and responsiveness of the senior management, along with the effective and human approach the in-life support team gives us, makes SmarterU a clear leader in the LMS marketplace.

Response from Neovation

Replied June 2016

Thank you Giles - we really appreciate the thorough and thoughtful review. You've touched on so many things we strive to achieve - great that your experience reflects our desire to be the best we can be - and to continually improve as we go forward.

July 2014

Harold from Druxy's Famous Deli

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

The SmarterU Team is Terrific

I think SmarterU would be the perfect tool to bring both your sales presentation and your training to potential and existing reps. Simply put, it works! The modular nature allows reps to pick out from the training and reference library what they need, when they need it. Also, the team at SmarterU is terrific at translating your knowledge base into training modules that deliver the content in an easy to use format that really enhances both comprehension and retention.

Response from Neovation

Replied July 2014

Thank you, Harold. We love to work with our clients to convert their paper-based training into dynamic interactive online courses. Learners are more engaged, and your customers benefit from better trained Druxy's team members. Everyone benefits!

July 2014

Johnathan from SunWing Airlines

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

Our Official Records for Safety Training

SmarterU proved to be a very helpful tool during our recent regulatory audit. It's become our official records for our safety training. The Learner Report really helped us to demonstrate our training records to the inspectors. We have all six of our Safety courses all on SmarterU now, even classroom courses. It has made our training, record keeping and now our recent audit a lot more simple and organized for everyone involved.

Response from Neovation

Replied July 2014

Thank you, Johnathan. Our ability to track certification training and help automate that process helps our clients keep track of their training much more easily and comprehensively - especially in regulated industries like yours. No need to fear the audit - the records are all in one place.

July 2014

John from Expedia Cruiseship Centers

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

Fantastic platform and support - strongly recommended!

The SmarterU team are a pleasure to work with. They provided us with an amazing tool to automate our training processes. They have taken the time to understand our business needs, provided guidance on the process of implementing online learning and have kept us on track when we get distracted with the shiny objects of what we "could" do. They don't just listen to feature requests, but actually deliver them. Fantastic platform and support - strongly recommended!

Response from Neovation

Replied July 2014

Thanks John - happy that our LMS solution has been so helpful to you. And the keep those feature requests coming - our best ideas come from our clients telling us what they need and we do our best to make that happen.

January 2015

Domenic from Canadian Food Safety Group

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2015

Awesome LMS

After looking for a LMS system for 18 months we chose SmarterU. We have had an excellent experience from the start. Josh and his team have been very quick to respond to any need we have had in rolling out our online Food Safety course. The frequent updates and program enhancements have all been excellent. With a full list of great features and their commitment to excellence in everything they do SmarterU is a SMART choice.

Response from Neovation

Replied January 2015

Thank you , Domenic - your comments mean a lot to our entire team. Our goal is for you to have the best LMS experience possible, and we will keep "doing what we do" to keep making that experience happen!

December 2016

Kristin from HubSpot

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

1.0

December 2016

Limited product, great customer service

I was really excited when I first started using SmarterU, it seemed so easy. Once I dove in, I realized that you have to do workarounds for everything. Their customer service is fantastic, though, especially considering they hear from us all the time. They always get back to us. One thing that they refuse to change, that drives me crazy, is how limited Admin rights are. I can't enroll a learner in a class if the class isn't the same as their "home group", as an admin I should be able to override these restrictions. I can essentially only enroll learners in the same things they can enroll themselves in, unless I temporarily change all of the settings for the course.

Response from Neovation

Replied July 2017

Thank you for your feedback. Sorry that we have disappointed you! Our team is actively working on improving your experience. As you mentioned, our Client Care team has been collaborating with your Admin team to update your account structure to minimize work-arounds for permissions, etc. We want to find the best set-up/account structure to meet your specific needs and make it right.

June 2016

Lauri from Ottawa Rotary Home

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2016

Very Responsive to Customer Needs

I cannot tell you how pleased we are with the SmarterU system for our internal use. The learning plans are fantastic, and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additionally, the support team is great and, as a business, SmarterU is very responsive to customer's needs.

Response from Neovation

Replied March 2017

Thanks, Lauri - we really strive to be "best in class" when assisting our clients and meeting their needs. So glad that our Learning Plans module is working so well for you!

June 2016

Heather from Home Hardware Stores Limited

Review Source: Capterra


Ease-of-use