All Lookout Reviews
1-24 of 24 Reviews
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Karl
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Satisfied Customer
It’s been a good experience and the product is easy to understand and use.
PROSIt’s very user friendly and easy to understand.
CONSIt doesn’t have some features that our other system did.
Reasons for switching to Lookout
They kept losing data after doing upgrades. They didn’t respond quickly.
Vendor Response
Thanks for your positive review Karl. Glad to hear you are enjoying Lookout.
Replied April 2024
Jason
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Lookout-An excellent platform!!
Excellent program. Very user friendly & easy to retrieve and store information.
PROSEasy to use. Great features that ensure information is readily accessible.
CONSUnable to schedule lunchbreaks for carers.
Reasons for switching to Lookout
Lookout offered many more features than Procura.
Vendor Response
Thank you for your positive review Jason. Glad you are enjoying the platform.
Replied April 2024
Mark
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
It has promise, but is not NDIS ready.
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.
PROSGreat ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.
CONSIt is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.
Reasons for switching to Lookout
The Goodhuman app way glitchy and kept crashing on staff.
Vendor Response
Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.
Replied June 2023
Julie
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great addition to our Business
Love the product - works well and delivers on what we need a good rostering system
PROShow easy it is to use and simple in its functionality
CONSit could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history
Reasons for switching to Lookout
it was ending and we needed a better system
Vendor Response
Glad you are enjoying that platform Julie and thank you for expressing how it is a great addition to your business.
Replied April 2024
Carly
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Lookout Review
My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand.
PROSI love the remote care monitoring feature which allows oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.
CONSI honestly cant think of anything I like least at this time.
Vendor Response
Thankyou for your lovely review Carly. Glad you really enjoy the remote care monitoring feature and the platform in general.
Replied April 2024
Catherine
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Simple Everday Use
Lookout's functionalities make for a speedy experience. One click takes you to core information. If you need further detail, the simple filter function takes you there. No more clicking and scrolling to find what you need.
CONSI would like to see a function to nominate the gender of persons (Helpers) on their profile page.
Vendor Response
Thank you for your lovely review Catherine. We will pass your feature request to the engineering team too.
Replied June 2023
Samantha
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to use
Fantastic
PROSLook out is easy to use and functions well. I use look out daily and can say its is very easy to navigate and learn to use.
CONSNot many functions I dislike about look out, nothing comes to mind.
Vendor Response
Thank you for the review Samantha. Glad you are enjoying Lookout.
Replied August 2023
Caitlin
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review for Lookout - A great system for managing compliance
Fantastic overall experience
PROSIt is easy to use to manage compliance and it makes keeping track of paperwork a breeze
CONSThe pop up bubbles are sometimes hard to navigate away from
Vendor Response
Thank you for the positive review Caitlin. Glad you are enjoying Lookout.
Replied October 2023
Albertina
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2024
Lookout software
the ease of use - user friendly app and streamlines different function in one place.
CONSstill being developed - could have a few more functions.
Vendor Response
Thank you for your positive review Albertina. Glad you are enjoying the platform - keep an eye on the roadmap for new features in development.
Replied April 2024
Rachel
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Lookout Review by user
I have found Lookout to be easy to learn and use. I have used other software that is much more 'clunky' and time consuming to learn.
PROSI find lookout to be user friendly compared to other software currently.
CONSI would like there to be an autosave feature so that when I switch between different parts of the Help Plan that it saves my work rather than having to click edit and save over and over again.
JodieAnne
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Member information all in one place
I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.
PROSAll the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.
CONSIt takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.
Vendor Response
Thank you for your thoughtful and detailed review JodieAnn. Glad to hear you are enjoying Lookout.
Replied June 2023
Bruce
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Ensures the highest level and best practice care is provided for our customers
Very helpful support
PROSI’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data.
CONSNone really. It really is a great platform and they are constantly developing new features.
Vendor Response
Thank you for your thoughtful review Bruce. It is great to hear that you are getting significant benefits out of the platform.
Replied November 2022
Michelle
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A great product.
I've used several systems now and lookout is by far the most user friendly. It allows for easy actions and everything is connected well.
CONSI think there's space for added features.
Reasons for switching to Lookout
Change of position
Vendor Response
Thank you for your lovely review Michelle. Glad you are enjoying Lookout.
Replied June 2023
Trish
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Comprehensive, easy to use and efficient!
Transparency of all you need to know to get the job done, invoice, provide notes with ease.
CONSImprovements and updates happen regularly in response to queries. KM claim feature would be great.
Vendor Response
Thank you for your review Trish! Glad you are enjoying Lookout. Great news, Lookout now has a km claim feature too.
Replied April 2023
Candi
Individual & Family Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
LOW Review
The tickets have really helped us to be able to keep track of all the little and big errands that need to be done overall for clients and staff.
PROSTickets they are a big game changer for me, being able to set up so many different ones to be able to provide the best care for the clients is a cut above the rest.
CONSI have yet to use the referral to Allied health section of the program due to other companies using email referrals not a program yet.
Reasons for switching to Lookout
We needed a better more advanced program like LOW.
Vendor Response
Thank you for your positive review Candi. So glad you are enjoying Lookout's ticket feature!
Replied January 2023
Manuela
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Easy and Simple
Very easy and simple to use, easy to find what I need, be it a ticket, creating a Purchase order or a TPP to send a quote request.
CONSI have no complaints so far and has met all my demands well.
Vendor Response
Thank you for the positive review Manuela. Glad to hear Lookout is supporting your needs.
Replied October 2023
Sarah
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Making great healthcare better with smart technology
From start to finish, our tech now better facilitates and captures the great work we do to support our members in living well at home longer.
PROSLookout uses smart technology to make great care and service in healthcare better. Communication, planning, service provision and record keeping are streamlined and clear.
CONSIt was a very manual process to transfer data from old to new system but once done its been smooth sailing.
Reasons for switching to Lookout
To upgrade our software to keep up with our growth, compliance, and make doing great work easier
Vendor Response
Thank you so much for your lovely review Sarah.
Replied June 2023
Jody
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
New To Lookout
I am a new user to Lookout. I really like how all Verifications show up on my Dashboard. This is the function I use most in Lookout, as I am in HR.
CONSWorkers receiving a Notification 90 days in advance of a Verification document expiring has caused some confusion. I feel a reminder/notification at 30 days, then if it falls overdue would suffice.
Vendor Response
Thank you for your review Jody. Glad to hear you like Lookout's verification functionality. Will pass on your suggestion to the product team as well.
Replied May 2023
Suchets
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
User Friendly and informative
pretty good
PROSAll the information is right there to look at and its user friendly
CONSThere's nothing so far that I don't like about Lookout. A feature to see helpers per hour rate in the right column in the visit will be great when the visits are longer than 1 hour. (the column where helpers check in & check out )
Vendor Response
Thank you for your lovely review Suchets. Glad you are enjoying Lookout. We will also submit your feature request to the engineering team.
Replied June 2023
Rebecca
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Lookout Review
Excellent! Easy onboarding, great support and monitoring of progress.
PROSEase of use, functionality, closed IMS, observation reporting, geolocation
CONSWould like increased reporting capabilities
Reason for choosing Lookout
Met all requirements, easy to implement and use. Mobile app for staff. Transparent.
Reasons for switching to Lookout
Previous platform ceasing operation of their product
Vendor Response
Thanks for your positive review Rebecca. Custom reporting is coming out very soon - stay tuned.
Replied November 2023
joanne
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great to use
Easy to use. great support through the start up/ implementation.
PROSI enjoy the ease of navigation from tab based program. I can run multiple tabs and find information from each easily
CONSThe inability to see past history. When I remove a helper from a visit. I lose who was allocated.
Vendor Response
Thank you for your positive review Joanne. It is much appreciated. I'll log your history request with the product engineering team too.
Replied June 2023
Felicity
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Easy and effective way to deliver better home care
Lookout allows everyone in our team to complete their roles quickly, efficiently and to a high standard. It helps eliminate the noise, and delivers the right insights to the right person at the right time. This helps streamline our work, and improves our capacity to deliver high quality and responsive care.
CONSNothing, the software works efficiently for our needs.
Vendor Response
Thank you for the lovely review Felicity!
Replied October 2022
David
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Not bad
Happy with it so far
PROSNice and Tidy Web Based I liked and would recommend
CONSCos it s web based and app friendlyHappy with it so far
Vendor Response
Thanks for your review David. Great to hear you like Lookout and would recommend it.
Replied October 2023
Mark
Mental Health Care, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
No feedback
Team didn't onboard or help No reply after asking for partial refund
CONSOver complicatedNo customer supportSell you a product then leave you hanging