All Parcel Tracker Mailroom Reviews
1-25 of 151 Reviews
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Răzvan
Verified reviewer
Financial Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Faster parcels means happier me
Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life.
CONSThe integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next.
Greg
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
The Mail Room Game Changer...
Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up.
PROSThis software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.
CONSThere isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these.
Reason for choosing Parcel Tracker Mailroom
Other solutions were considered, but they lacked the technological infrastructure when compared to Parcel Tracker. The team behind Parcel Tracker also demonstrated a number of attributes that meant they were the sort of company we wanted to partner with, namely: they're a forward thinking company with an entrepreneurial streak married with sector understanding and professionalism.
Vendor Response
Thank you for the great feedback. We'll keep you posted as our new tools come out!
Replied November 2020
Queenly
Primary/Secondary Education, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2021
Community Assistant
My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements
PROSWell I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out
CONSWhat At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.
Reasons for switching to Parcel Tracker Mailroom
The cost
Angus
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Essential for managing student parcels
Quick scanning of parcels in a busy mailroom. Easy notification email system for collections.
CONSSyncing between different ipads and computers could be improved.
Reason for choosing Parcel Tracker Mailroom
User interface and better pricing model
Fraser
Higher Education, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Effective and user friendly
Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.
PROSGreat friendly and easy to use user interfaceEasy setup and configuration Reasonable costSmart technology at reading names and addresses from picturesMuch quicker to use than other tried parceling solutionsEffective at removing old data to comply with data retention policies
CONSHaven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.
Reasons for switching to Parcel Tracker Mailroom
Parcel Tracker has the ability to pick up the recipients details by taking a picture of the name and address or the barcode. Such a massive timesaving when dealing with thousands of parcels.
Kyle
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Saved My Skin So Many Times
Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports.
PROSIt keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages.
CONSThe developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature.
Nicoleta
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
It is a great app
Easy and simple to use. It's scanning and sending emails really quick. It's making our life easier.It is a great app to use. Convenient and secure, delivering right information to people. Sometimes can be tricky when it's scanning, maybe a bit of work on it, to be a bit faster into recognising the person.
PROSIt is conventional, easy to use, secure and convenient.
CONSSyncing all the time :)Sometimes can work slow when scanning the bar code
Reason for choosing Parcel Tracker Mailroom
I's simplify the work, it is convenient to be use by everyone and it is a phone. Thinking that everyone uses a phone in those days, it is easy, simple and fast to learn how to add people, categories and informing them straight away, without spending the time to send emails.
Chris
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Very easy to use and saves a lot of time
Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product!
PROSIt is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device.
CONSMy only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes.
Tim
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Excellent system
So far so good!
PROSAwesome serviceEasy to useAlways adapting
CONSQR code scanning is now being introduced for ease
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great system, cost-effective and time saving.
The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it.
CONSAs of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries.
Micheala
Facilities Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Product
Really great [SENSITIVE CONTENT HIDDEN] and his team are exceptionally helpful with development and support questions
PROS- Easy to use - Simple to train users -Great online administration platform - Easy to change residents details quickly
CONSWould like to see an Offline feature. we have some issues where if the device goes offline for a few moments residents wont receive their QR code
Reason for choosing Parcel Tracker Mailroom
Cost and platform. The app is simple to use and that was a real selling factor for my staff using the application
Rebecca
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excellent!
my overall experience is great! nothing i would change i find the ease of use excellent
PROSi really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times!
CONSit can be a little time consuming when adding new people onto the system
John
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Parcel Tracker Wizard
A very thorough training session from [SENSITIVE CONTENT HIDDEN] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post.
PROSEasy to Use & to train others on the system
CONSIt sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on
Vendor Response
Thank you for your feedback. We're looking to integrate with partnered service providers in the near future and will let you know once this happens!
Replied November 2020
Michael
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
great solution for us
Easy to set up, and ongoing usage for us and students is easy - great option
CONSalways after greater branding capabilities but still good
Alexandros
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2021
Parcel Tracker Review
It is so easy to use, and so convenient. Makes the task so much faster and enjoyable.
PROSIt is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved.
CONSThe design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good.
Adrian
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excellent Service
The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.
PROSIt was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.
CONSIt would be useful to have a product roadmap showing new features.
Irish
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Easy and Fast
Overall, I still enjoy using Parcel Tracker!
PROSI like how simple it is to use. Everything is basically laid out for you step by step
CONSSometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present
Jack
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Sodexo loves parcel tracker
Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.
CONSSometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.
Colin
Higher Education, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent improvement to our parcel tracking
As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels.
PROSExcellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival
CONSThe only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings.
Reasons for switching to Parcel Tracker Mailroom
Needed a more parcel dedicated software
Cris
Hospitality, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy and safe system
Fantastic ! the team loves it. Time saver !
PROSThe ability to trace the parcels, the safe aspect of handling it daily. Environment safe and friendly, less paper less mistakes.
CONSThe uploading of rooms location - A suggestion - a reminder to the residents send vie the software to remind them of the collection.
Eric
Medical Devices, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Cleaned up our Mail Room
Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business.
PROSThrough Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten.
CONSI really wish I had found their platform sooner. I don’t really have anything negative to say.
Reason for choosing Parcel Tracker Mailroom
User interface and ease of use made it really easy to train even less tech savvy employees and their pricing was an easy win with our Finance group.
Laura
Higher Education, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent product
Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT
PROSwe have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly
CONSthe email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception'
Reason for choosing Parcel Tracker Mailroom
Recommendations
Martyn
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent app
quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too
CONShavnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles
Maureen
Facilities Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2022
Parcel tracker makes parcel tracking as easy as ABC!
The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks.
PROSI love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless.
CONSThe App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced.
Mars
Entertainment, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great Product
It was great being able to allow all team members to access and sign out packages and track who signed them out
CONSThere were not any features that did not serve our needs.