About GetResponse

GetResponse is a cloud-based marketing tool that allows users to connect with their customers through email and create landing pages. It caters primarily to small businesses, bloggers and marketing agencies.

GetResponse provides an email creator that helps users draft emails without any prior knowledge of programming. This module contains templates for sending emails and images for supporting design requirements.

Get Response's Inbox Preview feature displays how emails appear. A/B testing enables users to test the effectiveness of a campaign by optimizing elements such as subject line and the best time to send. GetResponse follows a responsive design approach, the appearance of emails can change according to the device display. The solution’s Li...


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Supported Operating System(s):

Web browser (OS agnostic)

215 Reviews of GetResponse

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(117)

117

4 stars

(58)

58

3 stars

(25)

25

2 stars

(12)

12

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 215 results

April 2019

Lee from Reach Evolved

Company Size: 2-10 employees

Industry: Computer Games

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

GetResponse Email Software or something more?

When I started my business, I needed a way to digitally manage and track my engagement with potential customers and converted leads. I also needed a way to keep my content subscribers engaged and up to date with new content I was releasing. I decided to take a look at GetResponse and I am very glad I did. What I found was not just a simple email autoresponder, but a complete digital marketing platform. Sure, I am able to set up automated email lists and responders but its much more than that. I can manage my newsletters, and its an easy process because they even give you newsletter templates which are very convenient and easy to use, but you can create your own if needed. One of the best features about GetResponse is the Workflow Editor, it allows me to set up specific processes, so I can create a landing page then perform an email collection task and push them to the content they were looking for in a fluid simple movement. Once the email is collected it can go into a holding pattern and the software will automatically send the contact a welcome email right away or at a specified time after the initial engagement. You can even set up emails in advance and time them to be delivered days after the initial contact to remind them of your brand and keep your business on their mind. The visual elements of the Workflow Editor make it so easy to set up very complex marketing and content delivery campaigns with very little effort. One of the most powerful email tools you can get.

Pros

Pros The Ease of use for this platform is staggering for beginners and for proficient users alike. There are even training guides and videos to help you get up and running quickly. The platform has so many automations that you can set up to automate your onboarding process and you wont believe how easy it is to set these up. There is a very powerful Workflow Editor that makes setting up a complete email marketing campaign a breeze and the templates are reasonably laid out, so you can build your whole campaign efficiently and quickly using templates or if you need a more complex setup you can build from scratch. Finally, the reports and statistics tools are very robust and can help you to understand what is working the best for your business and what campaigns need some rethinking. Additionally, the pro plan offers access to webinar marketing. All plans come with a free 30-day trial so you can get started with no upfront investment.

Cons

Cons The smallest plan only allows for a 1000 subscriber list and access to the landing pages. If you grow fast you will need to bump up to the next level which cost more however you also then get access to 5000 subscribers and you get access to do the webinar marketing so its not really a negative. You also get access to several other useful features.

January 2020

Ian from House Sitting Magazine

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

January 2020

Moving the goalposts

I will be dropping GetResponse when my current 2 year contract with them comes to an end in August. They have completely changed their pricing structure, and have hugely inflated prices in the 2 years I have been using them. I can keep my current contract with current list size (5,000), but to increase my list size as our business grows means a HUGE jump in price up to the next level. When I contacted customer support they offered no help. "Yes," they said. "Prices have changed any you are correct, that is what you now have to pay if you want to expand your business." Do yourself a favour, and don't even start with this goalpost-moving company. Use BirdSend instead.

Pros

GetResponse is a fully featured mailing list software which offers a wealth of options. Lots of templates and great automation options too. It really can do it all.

Cons

The software is fairly complicated and has quite a steep learning curve, so sometimes it can be difficult to find out how to achieve your goal. There will be a way to do it, but it can take some time to figure it out. However, for the biggest con, see my next answer below...

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2019

GetResponse is a solid alternative to MailChimp

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

Pros

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

Cons

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

August 2019

This is a nightmare of email marketing

Not the best software for B2B saas for sure. The only benefit is the price but you loosing much more opportunities with limitations everywhere. I'm so dissatisfied and in search of an alternative solution.

Pros

- Good interface design; - Simple API integration; - Opportunity to connect landings, forms, and email marketing in one place.

Cons

- Very primitive and limited automation workflows ( we were not able to automate the sequence of emails when the tag or action is not assigned to drive better engagement and retention); - Not convenient reporting (this is always a challenge to analyze results of email marketing and there is no way to connect goal complections from analytics); - Poor functionality (every time my team face some limitations and it seems that a lot of functionality is on MVP stage); - Dissatisfied support (you may waste all the day to understand how to fix your issue); - Forms are not mobile adapted; - Landings are so limited too and hard to create great CRO design; - Some data dissapierd or incorrectly showed (usually we see that people click on links which do not exist in the newsletter) - All the emails go to the promotion section and there is no way to go inbox not to get lost

Reasons for Choosing GetResponse

Better deliverability of emails, simple interface, pricing

October 2019

Elizabeth from Freelance

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2019

Basic features but good value

For basic email servuces, GetResponse is helpful and get make reaching out to customers/ clients helpful. If you have a small budget and are limited on design skill, it would be a good option for you.

Pros

GetResponse offers a good amount of features for what you pay. Landing pages and email marketing are easy to use and design. Segmenting contacts and the use of sign up sheets really helps keep things organized as well as automatic emails for sign ups. For small businesses or independent creatives, GetReponse would offer good value for your budget. There is a bit of a learning curve but is easy once you get the hang of it.

Cons

I wish GetResponse would offer more elements for both email and landing page designs for more flexibility in design. It sometimes will take longer amounts of time to implement a design I want due to having to play around with different features and sizes to get the look I want. More templates would be helpful as well.

Reasons for Choosing GetResponse

Cheaper.