We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN. Again, Customer Support - fabulous

Ease of use. Somewhat intuitive. Customer Support is outstanding.

Still glitches with printing UCC labels. That is a bit frustrating.

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat.

It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

It's always a pleasure to work with your team!

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Occasionally tickets can take a few days to be answered.

Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year and we have been able to add more than 10 trading partners to the system, 4 of which will be integrated with our ERP.

Easy to use, integrates with SAP ByDesign, connections to many trading partners already exist so there is less time getting set up with new customers for our company.

Takes a little time to get used to the navigation screens.

SO FAR HAS WORKED GREAT. WE SWITCHED TO THIS PRODUCT NOW ABOUT 6 MONTHS.

EASE OF USE EASE OF SETUP COST EFFECTIVE IMPLEMENTATION DOES THE ENTIRE WORK AS PART OF YOUR ONBOARDING. PROVIDES TRAINING AND DOES ALL THE BACK END WORK

FAIRLY NEW TO US SO AT THIS TIME VERY LITTLE TO HAVE ANY CONS. ABOUT THE ONLY THING I CAN SAY IS THERE IS A LITTLE LESS ON THE SHIP TO FOR THE LARGER CHAIN STORES SO WE ARE USING A WORK AROUND FOR THIS.

I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person

We can integrate just about anyone with True Commerce. It can be straight EDI or .ftp, you can connect everyone and access just one portal with True Commerce.

We randomly have issues that come up when maps change and we are not made aware. Overall this is few and far between but a hassle when it comes up.

Custokmer Service, when ever we have an issue that we can not figure out. They have the best customer service team that will go above and beyond to help you figure out the issue that you are having.

Ido not believe I have any cons regarding TrueCommerce. I have never had an issue that they could not resolve.

Poor. Project Managers don't understand how the applications work. They seems to be working too many projects at once and have a high turnover in personnel.

Promised Features. Unfortunately features have not ended up working or working as promised.

Not able to intgrate with Warehousing. This was not mentioned in Sales cycle, only during implementation. Obviously this is a huge deal if you are considering multiple warehouse locations with a developed picking setup. They are unable to integrate with Microsoft Navision/Business Central and have average to low understanding of Enterprise ERP.

Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time.

We had great presentation and conversations with the sales team about the features and ease of use etc.

Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money.

Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!

Ease of use.

Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.

This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.

The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.

I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.

They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.

The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.

While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.

Very educated and friendly staff makes my life easier.

Customer service. Companies usually neglect the customer after making the sale. TrueCommerce stays with you every step of the way.

The price is a bit steep. It would be great to have some deals/discounts for adding a trading partner.

I love the glossary part. You can find ANYTHING your looking for

I don't like that I couldnt figure out how to export labels correctly.

Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

We were forced into using EDI by a vendor of ours. We were resistant to adding EDI as we thought it would complicate our day. We could not have been more wrong. This software is simple to use and keeps our day flowing.

I appreciate the software is web-based. The few times we have had a computer issue we were able to swap out computers and get HighJump back up and running quickly. The software works seamlessly with QuickBooks.

It can be frustrating to log in to the site and then have to go through another login section to get to the section where we perform our work. Secondly the labeling is slightly confusing. Even though I am the user I have to remember when sending transactions to use the Inbox rather than the Outbox. You would think it would mimic how a email software system is set up as that is what most users are familiar with.

TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.

Since the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.

We've been doing business with True Commerce for over 15 years now and we've been very happy with them.

It's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".

The only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them

EDI with customers. True Commerce has allowed us to integrate seamlessly with our much larger customers in a professional, cost effective manner.

Software has great flexibility (mapping) to allow for many different scenarios both on your end and that of your customer. Great integration with my back end software (Sage 50). Customer support is excellent! Generally very responsive and capable. Reps are knowledgeable, but also have access to higher levels of support when needed (and not afraid to use the resource). Very satisfied overall. Excellent value!

My only complaint would be that customer service occasionally takes longer than desired to respond to questions or problems. This was only an issue on a couple of instances where we had complex implementation errors... it was eventually resolved to my satisfaction, but I felt like I had to be persistent to keep progressing.

Our company does not have a whole IT department to assist us with issues it seems to a learn as you go process on our end. So with that partnering with TrueCommerce EDI Solutions they helped us not so tech savvy people in our office get setup and live. To this day they are always a great support when we run into errors.

We have been very happy with the software and do not have any real issues.