I cannot speak highly enough about Clu Right. We have been around a long time and have used a lot of different platforms. We were quite happy on our last platform until we had our heads turned and saw what we were missing out on. The whole process of moving was superb. Every single step was a breeze. But it doesn't just stop there. The team are really really great. Whenever we have an issue (usually a user error) they are there on hand to help out. New features are constantly being added. In shorts Club Right, our rep and his team rock.

The simplicity and the range of features is above everything else

The pain of moving from one software platform to another - but actually it was relatively painless

Very good. Before using this App I had to write down how many clients were attending my classes, send many messages or emails and keep checking bank account to see who paid. And I made a few mistakes. Clients that were supposed to attend didn't get Zoom links, and others attended classes for free. The integration with Zoom is superb and gave me time to actually concentrate on lesson planning and offering workshops and courses instead of doing Admin.

It was easy to start my business when lockdown started. I am not tech savvy and the Help Centre supported me on how to set up properly. Most of my clients find it easy to book into my classes. Out of 50 clients, only 3 still ask for help when purchasing a product or booking into classes. The best about this software is that it allowed me to personalise with my own logo and pictures, making it better for my clients/students to remain connected to me as a Yoga teacher.

Some potential customers get confused if they can attend a just one-off class (PAYG) or need to enrol on a membership plan.

Always helpful. The staff friendly and approachable.

The Help button is always at hand if need be. Friendly agents.

The odd glitch as with any software, but always gets ironed out in the end.

Email prospects & Membership plans

When memberships are set up incorrectly they are difficult to rectify

How easy it is to navigate and use. It fulfils all needs for owning and operating of a gym, and the staff are extremely helpful throughout//

Don't have scheduling for emails and I feel there should be more options for marketing for members.

The joining process was seemless with excellent training on via a zoom call. The intergrations and partners they have give you multiple options in how you run business.

The functionality of the software is so easy to use with the customer support system they have things normally get solved instantly.

None, I'm just annoyed I didn't sign up earlier!

Since starting with Club Right the process has been straight forward. I have asked a few questions to service and whilst it isn't an immediate response as the click and chat might initially suggest they always help and resolve the issue one way or another. During the COVID-19 restrictions that have heavily affected the Fitness and Sports industries they have implemented further additions to the system such as Zoom which has allowed immediate solutions for many people but also additional options in the future.

Integrations are mostly simple and now that Zoom has been added it has helped a lot

I do struggle to integrate my diary onto my website and whilst this might be something my end. I'd love to see this process easier and more readily available.

clubright are very good and assistance is great

The software was made by gym owners so they know first hand what types of scenarios other gym owners/staff encounter. The technology and service are very good!

The software takes a little to get used to however the staff are always there to assist and once you get used to navigation it makes you appreciate the hard work they've put behind it, very impressed!

I'm still learning everything available but it's a strong 10/10 so far!

The customer service and response time is second to none! I am a technophobe and even I can operate the system, if there are any issues at all they are sorted within minutes in opening hours.

I'm annoyed that I didn't know about these guys when I first opened my gym 3yrs ago

We have been very impressed with the commitment of the ClubRight team members and their understanding that they are there to help their customers succeed.

ClubRight gives us the ability to offer our customers optimal flexibility. We wanted to offer them different price plans and have a simple means of charging upfront and deducting a credit each time they come in or, alternatively, to pay a monthly fee and take regular scheduled payments. We also wanted a straightforward dashboard to give us the management information we need as well as integration with the payment platforms we use. ClubRight provides us with all of this functionality. What we like most is the excellent customer service. Right from the first contact the team members have gone out of their way to help us with our evaluation and migrate across from our previous system. I should point out that we are not a typical ClubRight customer. We provide a co-working space rather than a sports club/yoga studio and I would have understood had they put us in the ‘too hard’ basket. But they have given us help at every step and are highly responsive, either responding by email, live chat or scheduling Teams calls to talk us through our implementation. And they are really great people to deal with.

We use a scanner at the front desk and would have liked to have connected it to an IPad that we already own but ClubRight is set up for a laptop/Microsoft only.

streamlined processes, easy member administration, cloud based solution, collaborative software as it can be shared very easily.

This software is cloud based so can be used by remote offices for class bookings and member enquiries, by the management team out of club should they wish to check in on the performance of their business and most importantly by members to maintain their profile, book classes and contact us via SMS or email. The support I've received from Clubright is fantastic - the support team are familiar with the operations of a fitness business so should I need support, I know that they get the challenges and opportunities I face each and every day!

The con on this software is really not a negative. The software is new and therefore some parts feel like they are still being developed - the great thing about this is that I can contact the team with suggestions and edits, these are taken into consideration and often implemented into future builds. If you are looking for perfect, then there are other more refined software options out there - but don't expect any custom fits for your business - you will get that with Clubright!

Easy to use and navigate

Ease of use and very easy to navigate through the system.

There’s nothing in particular it works great

Great, I am so grateful to the service for my business and to the staff who were very patient with me.

I love how simple it is, and how professional it is from a members point of view. Makes them see that they are in professional hands, and being looked after and catered for. Taken seriously almost. Once you have figured out how it works lol. Like anything its scary and new at the start but once you practise and familiarise yourslef and torment the online staff with questions and live support chats it all comes together and now I look forward to going into it and using it.

Often video calls that were scheduled were changed last minute and sometimes the dates we had agreed on the phone for support calls were sent for a different day and time. That was my only negative thing about the whole service. The software is top notch and really user friendly and slick. Again....once you familiarise yourself with it. You have to be willing to put in the effort and get your head around it all. Before lockdown, I didnt even know what PDF meant!

Super friendly team, really easy to train stuff on. Highly recommended

Easy to train staff on and manage. I can see how many members I can, forecast for the year ahead and growth patterns. It's really simple and user friendly, perfect for our gym. Plus it has a simple 6 digit front of desk sign in system so saves costs on key fobs etc.

Be cool to have some more branding customisation on the system. Fonts etc to match brand entirely. But the branding customisation is pretty good anyway.

Having more organisation throughout our gym for us and our members makes everything a smoother running ship! Always one phone call away from fixing any issues I have had.

Creating a timetable with our different sessions and having a group limit on each class. Having a simple software for clients to use has saved me hours of time on my phone everyday. As our gym members total grew, it became more difficult to keep up with clients training days/times manually. Now I am able to see who is booked in, when they are in, and they can change times accordingly without having to notify me directly. This has been great for us and our staff.

There isn't many things I dislike about the software.

We have had a hugely positive experience so far, as mentioned above the integration with Harlands, the more efficient access control, online class bookings and payments have been a big improvement for us and our members.

The biggest plus for us was the integration with Harlands. By having our Operating System and our Membership payment collectors on the same system makes the day to day running so much more simple.

I think the reports could be more user friendly, but it is always being improved even over the short time we have been with them.

I have been using GoRight for almost 2 years now and the system functions very well for what my business needs. CSR has been fantastic and is very patient with showing me how to use GoRight's to its full potential. I will be upgrading to Clubright in the near future.

Once you take the time to have a look around the system it functions well and has some great extras.

Sometimes the system does not function well on mobile phones as you cat see the full screen, this however could be me haha!

Ease of use, online booking and cancellation for our members, reporting functions, links with go cardless and stripe, regular updates and new features, listens to our needs and accommodates them, customer service and support is always on hand, Customer support and his team have walked us through every step from the start and continue to be very supportive with the needs of the business / System as we grow.....

Our only con and Ironically I'm only stating this as this section on here is a compulsory field (a suggestion that we have made) we would like to have a few more compulsory fields upon member sign up, particularly for online members, having discussed with Customer support we look forward to a solution and working with Customer support and the team for many years to come

10/10 for everything. Would highly recommend this service to anyone

The ease of using it and the fact that it saves me about 20 hours a week from manually booking people in via a paper diary. The customer support is amazing. I am not technical at all and did find it difficult to get my head around it all the first few days. Even though it’s so simple it takes me a while to pick things up. The customer support is the best I’ve ever received hands down. I would email the Brough the orange button and have a response almost immediately EVERY TIME. The advisor explained everything in great detail until I was comfortable with using the booking app Would highly recommend this to anyone. I just wish I’d of started sooner

NOTHING. This app is the best decision over ever made as a business

Very good. Help always on hand when needed.

All in one payments and data management.

An integrated fitness program design could prove useful as we currently use a different software app for this purpose.

It has clearly been designed by someone who knows how a gym operates. Everything flows perfectly to make use as easy as possible.

The only negative I can give is that there are lots of upgrades and improvements, that often aren't communicated, and we find out for ourselves. Would be nice to be forewarned.

By far the best software I have used in the fitness game that works for me and my members.

The software is easy to use and set new things up whenever I need to. The Tech support team are amazing. Cannot fault at all.

Nothing. The only thing I didnt enjoy was having to wait to change over to ClubRight.

Fantastic from start to finish. all explained clearly and no pressure to purchase at the start. customer service and help was fine when needed.

software was great, easy to set up and easy to use for both myself and my clients.

product has all necessary features for member management, bookings, payments etc etc

Running a CRM with the integrations on offer has been brilliant for us - moving away from a paper system. However the zoom integration during the lockdowns has been brilliant.

This is my first experience with such a product and it does everything we need and more. I reviewed a lot of products before selecting ClubRight - helped with no set up fees or contract and free training.

At this time there is nothing I dislike it delivers every thing we need.

The system has allowed us to communicate effectively with our members whilst still maintaining an unmanned gym. We have been able to streamline the membership process whilst still providing great customer service. The support centre ensured that the initial training provided was both informative and practical.