Manages my appointment, my income and my expenses

It's dependable and customer service is excellent. Any time I have had questions they were quick to respond.

If a new client is booking the same time as another client-they believe it just went through because they don't realize if they actually got the appt they would get a confirmation email.

Keeping track of income, schedule, goals, and referrals.

I love that my clients can book online. It keeps track of my referrals, gift certificates, client history, and goals.

It doesn't run very fast. Has a lot of glitches. Most of the time I have to write down when my client would like to rebook and finish after they've left so they don't have to wait forever. Also so I can move on to my next client. I wish I could set up a clean up time to the end of my services and customize those clean up times. Since I need more for a Stone Massage or body wrap than a quick 30 minute massage. I would also like to be able to pay for two clients on one ticket. My hope is that this software will get better with time.

My professional liability insurance has a very good reputation and has always done well by me. Getting a discounted rate and coming from a reputable referral seemed like a easy decision. With unclear functionality and clear gaps in basic payment functionality, this has become a wash. Virtually non-existent and, when present, ineffectual customer service has been the deal breaker.

It was offered as an add-on for my practice insurance at a reduced rate

Have been waiting for days for a response to a simple but critical function of adding a tip to a transaction. As a company that gets a break on each transaction I make, forcing me to make more transactions per customer (i.e. not offering a tip function on certain sales) is egregious. There is no call back and the most rudimentary response to a critical issue is inexcusable. Do not use this service. They were hawking me for investment in the company within my first months with the service - not a good look. Stay away.

Helps everyday with my own business. Cuts out the middle man.

User friendly! Clients love it. Customers find online booking easy to use. Fits within my budget. Great notation system.

No app :( Doesn't show all info I need from intake. Not sure how I can limit online Booker's to only x amount a day but that's a matter of asking I'm sure.

Very easy to set up and use. Did not take a ton of time to do. Love the ability to upload clients into the system.

I don't really see a ton of negative things with this software. I guess the only thing I would like the ability to see a report on the notifications. being sent out.

Overall like I said it's been great in the aspect of client database and management there of, managing clients files and dossiers has helped our business to become more professional and more efficient in our endeavors due to the quality of the softwares management.

What we found to be most appealing and of the high quality is the client database aspect of the software, the in-depth spectrum, the seamless referencing and updating information of the clients, consistency of the strength of the database in the sense that we've had no hiccups on information stored or anything of that nature.

Nothing really comes to mind as far as dislike per say, I do think that the company should shift their focus more towards the client database aspect and maybe broaden that great thing that they've accomplished in this field and possibly leave behind me account management part to achieve that, that would be my only recommendation.

Online scheduling and tracking of clients

I enjoy the ease of use and the ability to override the scheduled hours of the need arises. I also like the easy link from my website

Having to sign in every time from my phone is way too time consuming!! Need an app that truly functions as an app!

This is great for small business owners who work from several locations.

My clients were really happy that I added this feature to my business. They liked being reminded as well as the fact that they can' cancel without having to bother me.

The software doesn't really accommodate group classes. So if one person responds that they can't make it and cancel their appointment they cancel it for the whole group.

Very user friendly/easy to use. Customer service is usually good at getting back to you.

I didn't like that there wasn't a way to slide a card for checkout, instead you had to input it manually. And my client's didn't like that either. And lacked more form options for healthcare type of businesses