All PIMSY Mental Health EHR Reviews
1-25 of 93 Reviews
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Ericka
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Thank you so very much PIMSY Team!!
Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.
PROSSo easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!
CONSThe payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.
Reason for choosing PIMSY Mental Health EHR
The pricing factor was very similar to what we were all ready paying, however had a TON more options and functions.
Reasons for switching to PIMSY Mental Health EHR
The last system did not safe guard compliance for our staff and clients as PIMSY does. The PIMSY system has reduced the Compliance work load by half, and substantially with our Management team. The previous system we had lost signatures and documents, PIMSY does not! We had little to no communication and support from our previous provider, and now we have follow up, support, communication all in a very timely manor.
Katie
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2016
PIMSY in my opinion
As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.
PROSbeing able to add documents, one place to keep track of everything, being able to add/build reports
CONSnot Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back
Kristine
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
FUNCTIONALITY
3
Reviewed April 2018
Clunky software
This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.
CONSThis product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.
Vendor Response
We are sorry you are having a negative experience. Performance of PIMSY and the PIMSY App can vary, depending on a lot of factors, some of which are out of our control. Please contact our support department and we'll be happy to see if we can do anything on our end to make it better for you.
Replied May 2018
Melissa
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
PIMSY is exactly what we needed as a small non-profit agency and behavioral health provider.
Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.
PROSWe appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!
CONSThere are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.
Greta
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Comprehensive-User Friendly Product
Moving out of paper charts was vital to our business success. We can now monitor progress note completion, productivity, expiration dates of required documents, and can pull reports to show outcomes. I'm looking forward to completing our client and staff satisfaction surveys through the Q and A. I'm excited to build Q and As to monitor client progress. I love how client's can sign on the screen so there are fewer forms to manage and upload.
PROSWhat I like Most: 1. The PIMSY Team-they make implementation/set up so easy. Trainers are very accessible to address issues. 2. I love how you can set up the record to capture the data required for our specific needs and the reports are very useful. 3. Having the Human Resource personnel file in the system makes tracking of trainings, credentials, and insurance network information easy and accessible. The user profile can be created so staff can access certain items in their personnel file which saves time with our limited resource. 4. The patient portal is comprehensive and user-friendly.
CONSI wish it can be accessed via a smartphone.
Jen
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
PIMSY allows our business to grow successfully
When we first began PIMSY was still working on programming secondary claims integration for EDI. Once this was live, it made a huge impact on reducing my time on claims processing.
PROSPIMSY has allowed our Non Profit the ability to be productive and successful all at an affordable cost. Scheduling, medical records, coordination with Pediatricians and billing in one system is simple. PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing!
CONSPIMSY works hard every year to improve their software and meet the needs of their customers. Understanding the initial build well is critical and taking the time to carefully learn and review options will ease any long term stress.
Reason for choosing PIMSY Mental Health EHR
PIMSY was the best choice to get one system that could do everything we needed to run our office smoothly. PIMSY is cost effective and conscience of the needs of their customers. Thank you!
Katie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A great choice for mental health practices
It is a great asset to our practice and I couldn't fathom us being as organized as we are without PIMSY.
PROSPIMSY provides one stop shopping for everything a mental health practice could need in a software. It has an easy to use client database (with sections for scanning in documents), it can take payments and apply charges to a client's account, and it has a scheduling feature. It also offers great customer service from the PIMSY staff. There are plenty of reports available for running everything from balances owed by clients to finding monthly account receivables, and if there are notes not yet started by clinicians.
CONSIt has to be connected to the internet, so if the web connection drops the software will shutdown. This can be difficult when working in incremental weather.
Aloha
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2017
PIMSY is an evolving system to use, it's customer service is second to none
PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.
CONSThere is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.
Manote
Mental Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2016
In Loving Memory of Judy
The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.
CONSWhat do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)
Stephanie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Pim June 2023
Pimsy operates in a delayed fashion. We need a manual for Pimsy to be more user friendly, so that we could figure out which reports we need. The customer service is excellent.
PROSThe customer service is excellent. We always get courteous help in a timely manner.
CONSI wish there was a tutorial or book for how to questions.
Abdullahi
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Pimsy means everything for us
Pimsy can be customized to your needs. The team are very responsive and care about our work. Best and most reliable platform.
CONSIt’s not 100% built for some of our non- behavioral health programs.
Brian
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
PIMSY is Great!
As a therapist, records are critical. PIMSY makes inputting, archiving, and retrieving my notes easy and seamless. Customer Support has always been able to help us and rectify any little issues that come up unexpectedly.
PROSEase of use, organization, calendar, reminders if I forget to write a note, and accessibility.
CONSOther than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!
Leigh-Ann
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed March 2015
Great product, excellent customer service!
Disclaimer: although I am an employee of PIMSY, I am also a user of the system: we utilize PIMSY for our in-house company management. This means that I interact with the product - and our support department - like any other client. Pros: PIMSY is a great product: it reduces time-consuming tasks to a few button clicks - it keeps our company information organized and integrated - and it keeps all of our data safe & secure on the Cloud, fully HIPAA compliant. One of PIMSY's greatest strengths is the customer service team: they go above and beyond to train and support you. They make sure that you're using PIMSY to its fullest capacity - and they go the extra mile to answers questions, provide high-level support, and address any concerns you might have. Cons: PIMSY is an enterprise-level EHR + practice management software integrated into one system. This means that it's big and can do a LOT - and is therefore not the best fit for small practices (1-5 users). Like any powerful software tool (and any other enterprise-level EHR) PIMSY requires an initial investment of training and set-up before it can be fully calibrated for your practice. This initial learning curve is not the best fit for smaller organizations that typically don't have the volume of data and intricate demands on the system that larger agencies do.
tana
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2017
Pimsy Rocks!
Customer rep is amazing--she is always available to us--it feels like she is part of our team!
PROSEase of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise
Christine
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Pimsy EHR is a decent practice management software.
Pimsy is pretty easy to use. I love the reminders for example if I forget to write a client note. I love that you can build a report and add documents as needed. The functionality of the product is really good.
CONSLearning the software is a bit of a learning curve because you can customize so much. The billing side of the software was difficult to navigate but support was helpful.
Mary
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Pimsy Review
Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well.
PROSOnce I got more familiar, it made my job SO much easier and less time consuming.
CONSIt probably has features I will never need.
Dorene
Mental Health Care
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed April 2016
Still not sure...
PIMSY has been readily available for technical support and trouble shooting. It is affordable.
CONSPIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice.
Kevin
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2011
Effective-useful product for increased company efficiency
very good product. tkes a bit of time to get set up to make use of all product functions.
PROSvery useful in helping with company organization. allows for many reporting options that we find very useful.
CONSset up time required is extensive. setting up all clients with diagnosis codes, billing codes, and authorizations requires more time than expected but not over-burdening.
Vendor Response
PIMSY is a comprehensive practice management system. It is also a very flexible system. So it does require that the system be set up appropriately to meet your needs. That said, we hold your hand every step of they way. If you sign up for Team PIMSY, we'll do the set up for you. With Team PIMSY you get trained part-time / temporary or ongoing help with PIMSY set up and anything else you need all at a low hourly rate. It's perfect for you if you need to make the switch to a new system but don't have the time or resources to make it happen.
Replied January 2011
Brooke
Mental Health Care
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Great customer care and intelligent services
Easy to use, constantly updating software with new options to keep up with all that's out there
CONSSimple little things like where phone call notes can or should be kept
Gayle
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2016
Not a Happy Customer
Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.
PROSPrice is good.
CONSNot all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.
Kevin
Used free trial
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
3
Reviewed October 2015
Would recommend that you keep looking at other software
Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were.
Vendor Response
We made every effort to meet this client's needs, including complimentary development work. As much as we would like to be the perfect fit for every practice, that's simply not realistic. In the end, this agency simply wasn't a good fit for PIMSY.
Replied December 2015
Erin
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2015
A complete EMR at an affordable price for any size practice
PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice.
Gus
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
New PIMSY User
Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY
PROSEase of use and billing features.
CONSNone.
Rilwan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
Easy, affordable and great customer support team!
We had billing agent who used to do our billing and had separate system for our documentation. Our billing staff used to spend hours of billing and PIMSY made it easy for both our billing staff, case managers, and counselors. We do both our billing and documentation in PIMSY which made our work easier. PIMSY is not a complicated software, once you set up and do the training, you will be good to go. Customer support team are great, they will work with you anytime, evenings, and even weekends.
Donald
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Exceptional Quality // Amazing Support & Service
The team at PIMSY has been amazing during the entire process. Our implementation and sales team has gone above and beyond to make sure that our needs have been met. The functionality of PIMSY is far above the competition, our agency as looked at multiple EHR's but PIMSY is by far the leader in Mental Health EHR. If you are looking for an EHR for your Mental Health Center, I would highly recommend PIMSY!