When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges. There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.

The user friendliness. Easy to navigate and train on.

No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.

rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone

I don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.

I USE IT DAILY TO ENTER PATIENT PRESCRIPTIONS, COORDINATE WITH MY PHYSICIAN FOR SIGNATURES AND REORDER PRESCRIPTIONS.

THE SYSTEM IS EASY TO NAVIGATE THROUGH.

SO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.

It takes longer time to get charting done

It is pretty easy and simple to navigate.

The program can't have 2 windows open at the same time.

Very good experience so far since my first meeting with the sales executive.

It’s ease of use, functionality and cost.

So far I have no dislikes. I am currently in the start up.

The best way to describe is the sales team doesnt talk to implementation team and so sales happily tells you everything you want to hear but the implementation team calls you to say "I'm sorry I have to call sales to let them know they were wrong". non stop hurdles in training and ultimately not able to use the product. a waste of time being trained in modules when your templates/patient info/ super bills/fee were not put in because they are short staffed.

seems to be up to date with some EHR eatures

issues with onboarding and length of time. you would be trained on how to open patient files but ur files were still not updated...trainings were very robotic and if your info wasn't in system they recorded the training so you could go back and train yourself. the purpose was basically to just "check" the box that you were trained whether or not you got anything out of it. reps not always available I go the impression the company is very understaffed. some bait and switches when you sign up so be careful. This is not what I thought and I will look for another company.

It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.

It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.

I have been a psychiatrist for over 30 years. I still write my session notes in longhand and do not store records on a computer but in a filing cabinet under lock and key. So when the state passed the law that I have to use electronic scripts, I expected a nightmare. The nightmare did not materialize. Initial set up was not the easiest, but then I am not computer savvy. Once the set up was completed and I learned the ins and outs of the process, I am delighted to have this! It is easier to renew scripts, easier to track prescriptions, and it definitely decreases the chances of an erroneous prescription. Safety increased! Documentation improved! Less time is spent renewing prescriptions as I no longer need to call in the scripts.

Once I learned it, it is a piece of cake.

Some aspects are not intuitive, but that's me. Help was easily accessible and helpful.

I like being able to review prescription with print option for chart.

Note connected to prescription integrated to EHR.

Lag time in knowing whether prescription successfully went through.

Love the ease of a mobile app and web based interface. Easy to order medication and refills for patient to get sent immediately to MD for signature

Hard to add pharmacy via mobile app. Maybe send reminder texts to MD for pendings.

I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day.

There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.

The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.

worse. So bad that I want to change company. The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their customers (assuming that health providers are their customers and not insurances), has to be added the cost of a transition and the integrity of data. If a healthcare provider offers their service with a similar performance Rxnt gives, licences would be suspended.

Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.

Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.

Excellent. Never had a problem once in 2.5 years

Ease of use. E scripts. Flowsheets. Comes with everything you need

Nothing I don’t like about RXNT to be honest.

Well and worth the purchase

Ease and cheapness to of EHR. Also the physician had used this software before

Meaningful use is limited, MACRA/ MIPPS limited

very happy to use this product. All the trasnferring prescription or pharmacy identification were always corrected the same day or within the hour.

the ease and immediate technical support, if needed.

none I have no problems with the system. I have not have any issues with the system that were not corrected.

Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can

Absolutely nothing this is been a complete nightmare! Don’t do it!

If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.

Our experience has been excellent. Easy to install, easy to use, very good customer service. My Project Coordinator [SENSITIVE CONTENT] has been very very responsive and a huge help with big and little issues. She always responds to me. [SENSITIVE CONTENT] is the best!

Easy to install, easy to use. I am an admin who takes the messages off our Prescription Refill recorded line and enters them to the four doctors' pending Rx lists. I use RxNT E-Rx every day and almost all day! There have been a few small glitches, but RxNT has worked quickly to resolve them.

As the person who enters prescriptions for multiple MDs, I have run into one issue. I you happen to forget to change the 'writing as' doctor before entering scripts for a particular patient, you cannot change the name and keep the info you have already entered. It's not a big deal for one script, but if you have entered multiple scripts or dose changes or new medications, and then realize you have done so under the wrong doctor, you lose all that info when you change the 'writing as' doctor. I have sent my idea to the RxNT development team and hope they are able to change this.

Poor. Implementation was clunky, the templates still are not correct, and customer service has been apathetic at best and generally unresponsive to customer needs. Would not recommend. Looking in to switching, which will be onerous to switch over all chart records - but this is clearly not designed for ease of use and client support.

Should - in theory - be easy to use, however, there are many flow problems and steps that make it not entirely user-friendly. It's a glorified Cloud storage solution.

Do not expect your needs to be met efficiently or any problems addressed quickly. Customer support has - by far - been an arduous experience using this product. The faxing system is frequently broken or down, thus crippling practice flow. No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another solution for faxing chart records - as we can no longer fax directly from the patient chart. Support does not reply and does not send updates as to when we might expect a resolution, thus leaving the problem in limbo.

Customer service is the worst part about this company. They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of assistance from customer service. Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to subscribing. When this was discussed with customer service after trying to cancel the subscription, they apologize that I was not informed of that and told me that person was no longer working for the company. There’s been quite a bit of employee turnaround since I’ve signed up for this service two months ago. Took multiple attempts at canceling to finally get someone on the phone and have it confirmed.

E prescribing from RXNT app was easy to use

Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there.

Generally smooth to utilize as noted above.

On a day to day basis, the EHR, scheduling and e-prescribing functions work well.

A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down.

My sales representative, Kelsey is the best sales professional I have ever worked with. I've been using the prescribing software for many years and Kelsey has always been responsive in a prompt manner and quickly resolved any problems I experienced.

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .

Reasonably good program while I used it. Worthless when I needed help.

Software works well - a few glitches, but no major troubles.

I used the software for over a year and found it useful. I then had a practice change and no longer needed to use it, but forgot that it was an "auto renew" payment system. When I was informed it had renewed I contacted the company immediately and was told I was out of luck - that they don't issue refunds. I had to pay them over $700 for a program I no longer used and had no intention to use. Customer service was of no help. Unethical, unreasonable.

Overall, satisfied.

Easy to use, available for mobile use--helps with after hour requests.

I cannot get the technical department to contact me. The font in the software is too large and I am unable to see a full prescription in the panels for Pending and Pending Requests from the Pharmacy. They are now telling me I need to contact an IT person because changing the font under settings in my computer does not affect the font in RxNT!!! Need more reasons for voiding a prescription--the ones given sound like the patient is at fault which is often not the case. Way too easy to have two profiles for one patient (when a pharmacy sends in a request vs. when we enter the patient) over a minute discrepancy--i.e., one has listed the home phone and the other has listed the cell phone, but address, name, and birthdate are all the same. Trying to figure out the discrepancy and getting the two files merged is sometimes impossible!

Great! Customer support has been there to sort out any issues that arise.

The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only

Inability to post patient's co-pay to their account at the time of their appointment; this only gets posted once the insurance returns claim.

Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons.

It was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths.

They need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow!