All Cash App Reviews
1-25 of 520 Reviews
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Craig
Insurance, 1,001 - 5,000 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2022
A Great Alternative to Venmo
Melissa
Verified reviewer
Supermarkets, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Financial freedom for free
Cash app is by far the best, easiest & most connected way to send & receive money with almost no cost unless you want faster transfer timing. Just be sure your account has both a phone # & an email address listed
PROSThe lightening speed for sending & receiving money is incredible. Connect any debit card or bank account & you can add money or send money. You even have the option to get a debit card to simplify things even more. If you are sent money you can deposit it into whatever account &/or debit card connected to your cash app account. With direct deposit you really do get your money early, even over the weekend unlike most
CONSIf you change your phone # connected to your cash app account, there's little chance to get back into your account. Customer service is terrible, too. Despite numerous in-app messages plus emails & phone conversations, the support staff never had all the information prior to each response. One communication would have them saying it was possible to retrieve a previous account while the next communication for the same issue would have them saying there's no way to recover an older account even if it had balance still
Reasons for switching to Cash App
Cash app is easier to use & gets me my direct deposit much sooner than chime & it works over the weekends too
Mariya
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
I Highly Suggest You Use Cash App
So cashapp has a bitcoin option, they alert you of any suspicious activity on your account, you can pay and accept a payment from just about anyone from almost anywhere in the world! If you need to accept instant payments, Cash App is the way to go!
CONSI like everything about Cash App, I honestly have nothing bad to say.
Joshua
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Direct Deposit Lies
They claim to pay you up to 2 days in advance for direct deposits, but this is a lie. Sometimes it's 2 days (very rare), sometimes it's 1 day, sometimes it's 3 days AFTER your normal payday. They claim that it has to do with when my depositor makes the deposit, but I've confirmed with the depositor that the deposit is made the same exact time every payday - I've even seen the timestamps. I'm tired of not knowing what day I will be getting paid on so I'm no longer using this app. They lie.
Shawn
Internet, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
TrashApp I mean CashApp
They spent my money wothout authorization and did not refund my money from thier products error.
PROSWidely used and accepted by countless retailers and suppliers around the world.
CONSCustomer service is terrible and offers no kind of amicable solution to thier products poor business practices. Horrible dispute resolution. Inferior to every affiliate within thier industry. Blames thier users for CashApp mistakes whever a pro lem arises. They only stole $40 however $40 is $40.
Kyle
Verified reviewer
Online Media, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
I use cash app everyday!
It has been very helpful for me i use it as my main bank! Definitely would recommend.
PROSIt is very easy to use. I use the stock trading feature alot. I love how much detail was put into it. Great job Cashapp team! When I need money and i know it will be there. [sensitive content hidden]
CONSI would like to be able to see my gains and losses with bitcoin.
VELZIE
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Cash App Review
That I can get my Check Deposits up to 2 days sooner.
CONSThat sometimes, the correct amount is not updated
Brendan
Retail, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2024
Simple and Popular
Millions of people use it, so getting or giving payments is easy.
CONSThere are so many options for easy banking now, the whole market just gets busy. Having accounts with other payment/banking software companies is critical.
Shannon
Venture Capital & Private Equity, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2024
Shannon's Review
My overall experience with Cash App has been good.
PROSWhat I like most about Cash App is how convenient and simple it is to use.
CONSThere really isn't anything that I dislike about Cash App.
LAURA
Retail, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2024
Quick and easy on the spot set up
Overall easy experience. Would recommend/keep using.
PROSA customer wanted to pay with cash app and I was able to set up my account and accept her payment in under 5 minutes. Super user friendly and easy!
CONSNo cons so far it isn't integrated with my shopify but I hope to try that next.
lindsay
Verified reviewer
Internet, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Cash app
My overall experience with cash app has been a positive one. I use it every day and multiple times thought the day. I use it to buy and use bitcoin and I also use it to pay for things in store and online. I have not had any major issues with using it yet. I have heard of other people who have had some major issues with it such as security and lost payments.
PROSWhat I like most about cash app is the ease of use and the convenience of having it right there on my phone. My parents live many states away and they have been able to help me out with important things financially with ease.
CONSWhat I like the least about cash app is the customer service. There isn't an easy to locate phone number to reach customer service about an issue. You usually have to use the chat system to reach someone about your issues and it can take a day or longer to receive a response. Most times I have not even known that someone has even responded to me.
Reason for choosing Cash App
The reason I chose these paypal over these products was the ease of use and the cost of use. It is free to send and receive money unless you are using a credit card then you pay a small fee vs pay pal it is not free.
Yolonda
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2022
Good for sending cash
Cash App is a great alternative to PayPal. I use it to send money to family and friends. It's also a great option if you have teens and you want them to keep their own money. They can easily use the debit card for purchases and the parent can keep a budget. Because you can't get money back after it's sent, you have to triple-check that you're sending the money to the right person because once it's gone. It's gone.
PROSCash App is a great way to move money from your bank account to a card so you don't have to put your debit/credit card numbers everywhere. This helps to cut down on the stealing of credit card numbers and fraud. You can choose exactly how much money to put in your account and if the money isn't there then the charge won't go through. Also, it's great for sending money to friends and family quickly.
CONSThe customer service via the app is not good when dealing with money. If you have an emergency, you still have to wait until they email you back. There should be a way to instantly contact customer service and speak to a human since they are in the money business. Additionally, there is no way to unsend money if you send it to the wrong person. That sucks.
Reason for choosing Cash App
More people in my circles use CashApp versus Venmo and PayPal.
Reasons for switching to Cash App
I don't really like PayPal.
Lauren
Education Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great for Fundraising!
With fundraising, you're all over the place - store to store, person to person....it can be exhausting. When you have different groups of high schoolers spread all across the city and you're trying to coordinate all of it without accepting electronic forms of payment it's almost impossible. Cash App gives me the freedom to track it all and stay informed on everything.
PROSCash App gives me the freedom to accept payments from every major form of payment no matter where I go. I've yet to meet someone who does not trust Cash App because they can see their payment immediately and I can use it wirelessly without swiping someone's card. It's quick, efficient, and painless. There's no better way to go hands-free for POS.
CONSI have nothing bad to say! I've always had a great experience with Cash App
Reason for choosing Cash App
Better transaction history reports and review found on Capterra that better suit my needs
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Cash app is one of the best apps i recommend
Cash app never had any problems for me being a 5+ year user! I actually love the extra benefits I receive from investing in Crypto Currency as well
PROSThe fact that we call buy bitcoin, the money I deposit goes from and too in seconds! Everyone can pay me!
CONSNothing at all to be honest, other than not having option trading!
Reasons for switching to Cash App
To invest more in Crypto and build a better structure for my payments with the network! Huge community
Kim
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
The new and improved PayPal
When nobody would take my PayPal, I had to get with the times and download cash app. It was easy to use and I can easily request payments such as rent from a tenant or for goods sold at craft fairs. I can also quickly and easily pay using my debit card that’s linked to places that don’t accept card as payment directly.
CONSThe only con I found is there was a limit when I first started using it as to how much I could request or pay for awhile. I thought this would be useful to help collect rent from tenants but with the limit I couldn’t.
Reasons for switching to Cash App
Everyone I asked if they could PayPal me payment would stare at me blankly. It seems the younger generation is all using cash app
Deanna
Verified reviewer
Writing and Editing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2023
Beware!! No joke! They are theives!!
My kids went without Christmas due to cash app keeping my stolen money. They refused to truly look into it. They kept brushing me and and they think nothing is wrong when someone steals your cash card and make purchases on them. They constantly have connection issues where you don’t get your money right when it’s sent like it supposed to. Please for your sake and the sake of your money beware!!! There’s a better way to send money. PayPal or chime or payoneer. I promise on my word cash app is a fraud and a thief. I’m not the only one this has happened to.
PROSI use to like cash app but now I can honestly say it’s the worst place with the worst employees. Instead of doing their job they say over and over select a transaction when reporting an issue.
CONSTheir customer service would not help get the problem solved what so ever. You can contact the big timers of cash and they refuse to acknowledge your existence. They let people steal your money and don’t give it back even with proof. They let hundreds get taken from me and refuse to do their job and really investigate and they keep your money. The only time they will answer you is if the better business bureau answers then they still refuse to look into your matter.
Cathy
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2022
A must have for ALL
Instantaneous transactions as well as the various options offered for transfers, makes this App my favorite one to use
PROSCash App makes it easy to pay and be paid by anyone, so long as they too, have the App. Simplifies the Crypto currency buying, sending, receiving, and saving process. Offers many options to add cash to your account as well as transfer to your other accounts, adding tremendous value to the usefulness and practicality of the App. Transactions are completed almost instantly with the least amount of fees assessed when compared to other competitor Apps.
CONSSolid security measures with policies or protocols to protect their Users in the event of fraudulent activity are not one of their strong selling points. Customer service has improved, however responses are very much still untimely, without any guarantees to specific times and resolutions to issues are a hit and miss. There is no formal process to file a claim, except through their chat sessions, which can be lengthy since replied correspon may come from a different customer service each time.
Reasons for switching to Cash App
Cash App offered more ways to transact with others and had limited requirements compared to Zelle.
Amy
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Use cashapp for ease and simplicity!
I love how easy peer to peer transactions are, and I love how easy it is to transfer money in and out of my account. I feel so safe knowing cashapp has multiple protections in place to keep me, my money, and my data safe and secure!! Plus the cute customizable cards can't be beat!
CONSOccasionally cashapp has connection issues, and transfers in and out take a little longer than expected, but this is pretty rare and usually resolved within 15 minutes.
Reasons for switching to Cash App
Cashapp seemed more organized and modern.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Cash App literally the only "CASH" App!
It was easy to set up and it is easy to use anybody can use Cash App.
CONSI have not had any issues with it but I've known it to lock up account's easily, however if that happens it is easy to retrieve any funds you may have left on it so you don't have to worry about loosing any money
Reasons for switching to Cash App
Ease of use
Jessica
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2024
My money can be used
and problem after problem after problems after problems AFTER problems after problems
PROSNothing i like nothing and im switching back to chime i ecen bought the 50 dollar metal card from these guys wow
CONSWen i want to send my hard working money i should be able to then wen i call they tell me nothing can be done and hung up in my freaking face im going to be homeless if tgey dont allow me to send my rent money they are keeping me from paying my rent if i become homeless ill call every news ststion ans put cash app out on how they are really treating ppl
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Ease of Business Today, With Cash App
Cash App is an simple yet essential to conducting business today, it allows users to open almost any kind of business they so desire. It easily provides them with a personal assistant vibe to what otherwise could've been a boring app.
CONSBranching off from the general commonplace of the app, navigating the settings and different branches can be slightly confusing and labyrinth like.
Reasons for switching to Cash App
Convenience and cost.
Hannah
Photography, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
One of the Best Money Sharing Apps!
Overall, Cash App is a wonderful app for making and receiving payments with family and friends. I've never encountered an issue with the app - it has always launches quickly and sends money even quicker. Cash App is easily recognizable, easy to use, and I recommend this app to everyone!
PROSThe layout of the Cash App is sleek and modern, which is really nice to see when popping into the app for a second. The app launches quickly, and I don't recall ever seeing a "bug" within the app. Receiving and making payments with friends and family is super simple with Cash App.
CONSThis isn't really a con, it's just me being picky, but the green color that they used is a bit too bright sometimes (especially when using the app in the dark). Might be an odd note, but I notice design things like that.
Reasons for switching to Cash App
I wanted something that was designed better than Paypal, Cash App was the answer.
Darren
Media Production, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Cash app is a plus
its easy to get payments from clients and send and receive money on the personal side
PROSI like that you can send and receive money very easily
CONSI don't like that you can't have the same account for your personal and business. You should be able to at least toggle between multiple accounts.
Reason for choosing Cash App
more people use cash app
Reasons for switching to Cash App
most people have cashapp rather than paypal
Kyle
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2022
Customer support SUCKS!!
Cashapp support sucks. They don’t understand you no matter how many times you explain it. Hope that you’ll not need them because I just got finished with dealing with them after 4-5 days of just trying to get a receipt for a gas purchase. Absolutely ridiculous!!
PROSSee below
CONSSee below
Cynthia
Food & Beverages, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Cashing in
It’s very positive. Definitely a two thumps up or 10 stars app
PROSIt’s functions on the app are self explanatory. If you get confused your answer will be in the faq
CONSNothing. I like it all I wouldn’t change a thing
Reasons for switching to Cash App
PayPal let my account get breached