All Engage360 Reviews
1-23 of 23 Reviews
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Jeffrey
Verified reviewer
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Vizury Overview
never have any error hence all the feature run very smoothly
CONSthe design of the UI is bad taste, looks like normal software no a good one
Sean
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Amazing Customer Service
We have set a majority of our clients up on these types of notifications and have seen excellent results.
PROSThe customer service that the Vizury team provides is excellent. All of my questions get answered in a timely manner and they are frequently coming out with newer updates that help improve functionality. The cost is also excellent.
CONSI would like to see a bulk-upload option available as several clients want the ability to make large changes at once.
Reason for choosing Engage360
The cost was better compared to other channels and the customer support at Vizury was far superior.
Reasons for switching to Engage360
Cost and Customer Service were better with Vizury. Also, functionality was a lot more improved.
Vivian
Apparel & Fashion, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2019
Intuitive platform that suits business needs
Additional channel to reach out to users whom may not be targetable on other channels. More timely and personalized engagement that triggers when user is browsing on the site.
PROSThe webpush platform is very intuitive and simple to use. Trigger rules which we require for different campaigns are readily available and fits our use cases. Analytics on campaign performance is also available on the dashboard.
CONSCustom integration settings seem to be complicated and documentation is lost when account managers change hands. Troubleshooting of issues may sometimes take awhile.
Syed
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Vizury brings in incremental revenue with great customer support
It has brought in some decent incremental revenue, and we can customize the targeting quite a bit.
PROSThe excellent and quick customer support provided by their teams. Usually receive an e-mail reply back within 24 hours. Also the detailed targeting we can use with notifications is quite valuable.
CONSThe site could be more user-friendly, makes it difficult to change some things on your own without help.
Akshay
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Useful Tool to Contact Your Users
The overall experience with Vizury team and the platform has been incredible. The team of CSRs has been helping us at every juncture. They gave us entire product knowledge and still help us in setting up campaigns. The pricing is probably the best feature, as a company of any size can opt, as the pricing depends on the number of subscribers. It has been a good addition to our marketing arsenal.
PROSVizury Browser Push has been helping us contacting our customers frequently to cross-sell, up-sell, push our coupon codes, ask the customers to reorder, contact the users who abandoned their cart and much more.
CONSPersonalization (First name) is one thing that can be added (I'm not sure if it is already there & I'm not aware of it). Also, the customization of 'subscribe to our website' message is still pretty standardized. If this can be customized, it would be great.
Regev
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Web Push Review- vIZURY
Overall, we're happy with Vizury web notification tool, that allow us to increase our user multi channel experience and add additional channel to drive more traffic to site and ROI
PROSSimple and easy platform to operate with various options of campaign setting such as triggers, automation, product feed updates and promo campaigns.
CONSSegmentation is very basic and it's difficult to establish a dynamic personalize experience to users.
Christian
Insurance, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Vizury - Quality Service w/ Quality Prices w/ Quality Performance
The overall experience is 9/10. Vizury is a great team full of intelligent individuals and I am happy we signed on with them!
PROSThe product is very easy to use with a well-designed user interface. Onboarding takes a little bit of time on their end, but as a user, it is as simple as copy and pasting some code. Their customer service is undefeated, getting an answer at virtually any hour of the day. Their push notifications work well with many options to vary your pushes. The reporting features they have are robust enough to scale high performing campaigns and test others. The pricing is competitive with other big-name software out there and is a nice selling point. Overall great product.
CONSThe onboarding process was a little slow because of mapping on their end which wasn't preferable. Although it works great, it is still a new software and it has some bugs here or there, but they always are available to fix things. It is missing a few features that the biggest players in the game might have, but their deliverability rate is top-notch.
Hayim
Luxury Goods & Jewelry, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Push Notification Marketing Software
Retargeting non email/text subscribers
PROSFeatures and Capabilities that are available through Vizury
CONSReporting and Analytics are somewhat challenging to use on the portal
Reason for choosing Engage360
Features and capabilities
Reasons for switching to Engage360
Features and capabilities
Luis
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Good plataform to support your needs
Easy to use, to implement and to see the notifications performances. Also a good customer support.
CONSSome features could be improved and also the usability.
AKSHAY
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Advanced features to dynamically nurture prospects
Good
PROSAdvanced nurturing, dynamic messages with fallback text.
CONSComplex platform and Ux, simple process can be defined
Reasons for switching to Engage360
No advance customisation possible
Joseph
Construction, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2019
Vizury Review
Ability to seamlessly integrate into our companies web data-layer.
CONSLack of documentation on site, makes it difficult to fully understand all of Vizury's features
Reason for choosing Engage360
I was not involved with picking out Vizury
Gaurav
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
Vizury's push notification is delivering strong engagements and conversions
1. Vizury has proved one of the best tools that i have used in bringing back customers at a very less cost, our ROI is higher now. Ours was a new firm, and getting this tool after a lot of research has paid off. 2. Time spent on webiste is higher, we are able to create more connect with customers now. 3. Messages shown to customers - Caorusal Based push notifications allow us to communicate with multiple product images, and with multiple configurable attributes.
PROSOur CTRs have seen an increase and conversions attributed to notifications have also increased. Product is stable and we get good engagement on mobile and desktop both. Their AI based algos do pretty good contextual targeting. Very Happy.
CONSHoping to get a stronger support. Hoping
Ben
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Browser Notification Software
The team at Vizury are top-notch and very helpful! The product is easy to use and there are a ton of use cases for this type of technology, I feel like we have barely scratched the surface of what Vizury has to offer.
CONSSometimes the numbers that we see in the dashboard don't line up with analytics. Usually it is in our favor though!
Ajay
Retail, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Overall Good Experience
Good way to connect with customer during crucial day hours
CONSVizury dashboard is not user-friendly enough.
Steve
Retail, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Vizury Push Notifications Review
Overall, I like how the tool has knowledge of my abandoned carts and allows me to create custom notifications based on what the customer was viewing at the time of abandonment.
PROSI like that this tool is mostly set it and forget it. Because most of the notification types are automated, you can make sales on auto-pilot.
CONSThe user interface can be confusing especially for first time users. The statistics and reporting could be improved as well.
Reason for choosing Engage360
Vizury had superior ecommerce functionality
Gretchen
Apparel & Fashion, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
good ROI for drop off audience
use it for cart abandon and product drop off, worked out pretty well, can segment the audience specifically, and customize the creatives, very responsive support
CONScan't go back to view the report from months ago, need to go thru support, small schedule bug, not the easiest approach to manage uploaded banners
Erick
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Vizury
Helped with top of mind awareness
PROSEasy to use and provides a unique way of reaching users. Very malleable with cool customisation
CONSSetup took quite some time which pretty much was as a result of tech issues
Reason for choosing Engage360
Uniqueness of having control on the type of push notifications and when they go out.
Doug
Entertainment, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Good Solution for Browser Notifications
Reengaging audiences that have abandoned our site after browsing. Using browser notifications, we are able to drive these abandons back to the site to complete their purchase.
PROSWorks seamlessly with Google Chrome for browser notifications. Allows us to create and implement remarketing efforts to engage select audiences and drive additional conversions.
CONSHave not had as much success with Safari notifications. UI can sometimes be a bit clunky. Thorough documentation for using the UI and a Help Desk feature within the UI would be helpful.
Asim
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2017
It's Just amazing Because i always got myself update.
It's just amazing because whenever I just got another tab and just it pings me there something on the previous so i think it's just amazing.
CONSI think there are not many cons to it but it should perform fastly.btw there should be an option to hide the content of the notification.
Suppanat
Retail, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Good browser push service
Get a lot of conversion with acceptable pricing, especially with dynamic push feature. A lot of feature to play with.
CONSFeature Constraint Ex. Text format not support all os. Some error(not much) when create segement.
Animesh
Apparel & Fashion, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Vizury push notification
Easy to segment & setup campaign. Comprehensive dashboard for easy visualisation & monitoring of performance User friendly reporting
CONSTeam found it simple to use and effective in analysing performance
Rafael Filipe
Consumer Electronics, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Excellent customer service
The service they provide to the client is able to guarantee the agreed retability results
CONSThey have no relevant negative points to point out
Egan
Retail, 201-500 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Simple yet powerful tool
Our sister brands that use this software are experiencing consistent success with it.
PROSIt seems that the platform is constantly evolving with new updates and features.
CONSI just wish the pricing was a little lower, but overall it appears to drive value.