All Chatfuel Reviews
1-25 of 26 Reviews
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Yann
Verified reviewer
Online Media, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Facebook Messenger Chatbot-building made easy!
Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!
CONSChatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...
Rocio
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
A good chatbot for your Facebook messages!
We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.
CONSSometimes some customers are not satisfied with the answers but it happens with all chatbots.
Luciano
Verified reviewer
Information Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2021
A product that could give much more
Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.
PROSFrom the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.
CONSChatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Great chat bot tool for beginners
This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.
PROSI found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.
CONSIt's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.
Mukesh
Verified reviewer
Information Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed January 2020
Good for Messenger
Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.
PROSChatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
CONSYou can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.
Gleb
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great solution that helped us to automate sales funnel
It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry.
PROS- speed of the implementation- customer support- ability to customize the product
CONSDid not notice any. Probably the only one that the implementation required a good time contribution from our side as well
Pierfrancesco Maria
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I started in 2016 ..
The simplicity of building a chatbot is impressive even if you have zero skills
CONSFree version too limited ... before it was much more performing
Héctor
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Chatfuel is a great tool for starting a Chatbot building
Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!
PROSIt is so easy to use, you don't even need chatbot experience, just writing skills
CONSIt is probably hard to get into other interfaces than messenger, but for messenger is great
Melissa
Verified reviewer
Education Management, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed January 2021
Create your own chat bot
The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.
CONSThe mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Ayobami
Verified reviewer
Online Media, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2019
Chatfuel has ingredients to make your business boom
Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area. Almost everyone use facebook these day, you can easily convert your prospects easily
CONSFor new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.
Habib
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Chatfuel, le meilleur
Bien que Chatfuel soit un logiciel coûteux pour des personnes avec de budget limité, c'est un outil très puissant pour la conception de chatbots pour tous; même ceux qui n'ont pas de compétences en programmation.
PROSChatfuel est simple d'utilisation. Il permet aux personnes non techniques de pouvoir créer facilement et rapidement des chatbots de manière intuitive. De plus, vous pouvez le relier à plusieurs d'autres plateformes dans le but de rendre performant votre chatbot.
CONSLa version gratuite de Chafuel présente parfois des limitations à des paramètres avancés. Ce qui nécessite d'allouer un budget souvent élevé pour bénéficier entièrement du logiciel.
Guillermo
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2022
Util pero difícil de implementar
Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo.
PROSSe pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones
CONSEs muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil
Reasons for switching to Chatfuel
Sendpulse es más económico y más fácil de usar; también tiene otras utilidades que no tiene Chatfuel
Kristoffer
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Takes care of business
Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries.
PROSNot realizing coding was an enormous in addition to in choosing Chatfuel. I likewise truly like that you can copy informing tracks for various Facebook pages, which saves time when you're setting up a few channels.
CONSI didn't discover Chatfuel to be totally natural. Setting up our informing venture was tedious.
Marlyn
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2022
No lo recomendaría a otras personas
Se utilizó durante 3 años, pero siento que fue perdida de dinero, ya que existían mejores aplicaciones y con mejor precio.
PROSEn realidad al principio me gustó porque ayudaba a automatizar el chat con los potenciales clientes que llegaban a nuestras redes sociales, pero luego siento que quedó obsoleto .
CONSEl costo es bastante alto, y la asistencia no es muy buena ni rápida , y hay otras aplicaciones más fáciles de utilizar y con un precio muchísimo menor!
Reason for choosing Chatfuel
Al principio era el mejor hace 3 años, pero actualmente en pleno 2022 hay mejores plataformas que chatfuel.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2019
Gets The Job Done
Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.
PROSNot having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.
CONSI didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.
Anonymous
1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Congratulations! Your Chatfuel Is About To Stop Being Relevant I Recommend for Facebook comments
I put down my hands in auto reply comments in facebook, chat fuel does everything for me. Chatbot reply comments automatically to generate leads and convert them to customers. Very efficient tool.
PROSIt has coolest and popular feature makes mind-blowing automatically reply to users comments. It's very simple b, chatbot automatically replays to users comments to facebook posts. I use this for comments for auto reply. Generating leads Managing reputations I like this software I recommend this to others.
CONSI don't find least in this software. All features are more effective and best , I enjoy and generate revenue in this tool.
Mateusz
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2019
Nice product with great community.
It's def one of my favorite chatbot tools out there.
PROSI like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.
CONSIt's buggy sometimes and the support is hard to reach sometime.
Reason for choosing Chatfuel
I'm not sure, products are pretty similar. :)
Alejandro
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Automation for everyone
Great bot for various easy tasks.
PROSI created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.
CONSIt would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.
Mark
Marketing and Advertising, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2019
Great but chaos
It has every feature that you can need with bots. The ease of sharing a bot is appreciated! This is an extremely feature rich platform. I have confidence with this platform over any other. With all they keep adding in features, I know they'll stay on the cutting edge.
CONSOk. This is confusing to use. It's got so much features without the intuitive thought on how to make it easy. Not an appealing interface to work with.
Nicole
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Easy chat bot creation
Made it easy and simple to create a Facebook chatbot
PROSVery easy to use and learn how to build fully functional chat bots
CONSThe trial version has a watermark that remains until you pay for the full version
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Boost your growth with an efficient chatbot !
My bot could answer to my clients when I was focusing on my product, my SEO, making money etc...
PROSFor my own little business, I need only the free trial at this moment. I could build a scenarii when visitors come to my facebook page. With my bot, I can ask questions to visitors, and answer to theirs even when I sleep. I also collect a lot of valuable mail adresses !
CONSYou'll need probably one day before understanding/experiencing all you can do with this tool. So take time to watch/read tutorials.
Rahul
Verified reviewer
Human Resources, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2019
Chatbot building made SUPER easy!
- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process
CONSIts a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.
Vadym
Internet, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Review
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.
CONSNot so easy in use as ManyChat, but still very powerful and provides more possibilities.
Dominique
Verified reviewer
Human Resources, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2017
Platform to build your Facebook Messenger Chatbot
This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.
PROSEasy of use, possibilities to make simple but also elaborated chatbots
CONSNo sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.
Okikiola
Verified reviewer
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Best tool to create a chatbot
I was able to reach and sell more in my business service
PROSI was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.
CONSThe pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.