All Textmagic Reviews
1-25 of 211 Reviews
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Ger
Verified reviewer
Computer Software
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very relyable software for sending SMS through e-mail, we endorse it to all our customers.
happy customers
PROSEasy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years
CONSIt would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.
Ji
Writing and Editing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Extremely complete and customizable sms service, very user-friendly, great for small businesses!
The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim
PROSWe have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.
CONSThe incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.
Sean
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2023
Terrible Customer Service
Terrible. When errors happened the customer service took days to respond or did not respond at all
PROSWhen it worked, it was acceptable. The interface is easy to use.
CONSIt did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.
Reasons for switching to Textmagic
Because your customer service was garbage, and the product did not consistently work.
Vendor Response
Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts.
Replied January 2023
Carla
Law Practice, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good Product
Was a good experience so far. Technical support is very good.
PROSHave been using this messaging system for a while and found it to be user friendly.
CONSShared lists can't be amended by other administrators.
Nicole
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Easy to Use!
TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.
PROSI appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.
CONSThis isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day?
Vendor Response
Thank you for sharing your feedback. It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here: https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/ We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.
Replied March 2019
Jamie
Verified reviewer
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed July 2021
It works like it should
Overall it's a solid tool with little to no issues to speak of. There are other options out there but this one works reliably for us.
PROSThe backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts.
CONSThe one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends.
Reason for choosing Textmagic
The setup seemed easier and more intuitive.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Perfect Addition to the Business!!
Love it!!! Best source to have in the business.
PROSThe software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.
CONSIt's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.
Vendor Response
Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further.
Replied January 2019
Roland
Verified reviewer
Consumer Services
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2018
A central TextMessaging platform that's as intuitive as it is powerful
A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.
PROSAfter growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.
CONSA few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
LOVE LOVE LOVE this program
This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.
CONSThe whole program is paid for but only .04 cent a look up.
Sue
Verified reviewer
Public Relations and Communications, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
A Fast and Easy Way to Incorporate SMS Marketing Into Your Business
Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.
PROSI liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.
CONSWe were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.
Mike
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2019
Only Updated Needed
I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.
CONSIt needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.
Vendor Response
Thank you for sharing your feedback. Unfortunately, TextMagic does not offer the MMS feature at the moment. However, you can add an SMS attachment to your message - it will be sent as a download link inside the text message. We will definitely announce if this feature becomes available in the future.
Replied February 2019
Marcus
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
TextMagic has been an amazing quick and easy tool for our Family Law business.
TextMagic has been an amazing quick and easy tool for our Family Law business. We use it mostly to collect debts, and people respond much more favourably to SMS than they do email and by phone. The platform is quick and easy to use and we rely on TextMagic for our collections. We have also been using it for some time now, and send quite a few SMS's a day and we still have not gotten past $50.00. Great value for money. I also love the template feature, we can quickly and easily send out SMS to our clients.
PROSEase of use, very easy to send out Collection SMS to clients and they can respond too
CONSNothing, I have to say that our experience has been great
Reason for choosing Textmagic
Pricing and ease of use
Alan
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Textmagic has become an essential tool for running our business.
The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,
PROSIt allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.
CONSNothing at all. It does everything that we need. What more can we say without waffling!
Justin
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
TextMagic has changed the way we do business. It is so much easier to get in touch with our clients.
This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.
PROSThe best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.
CONSI guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.
Steven
Furniture, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Just totally perfect
Simple and easy to use, no issues. Low cost and very effective
PROSSimple and easy to use, no issues. Low cost and very effective
CONSSimple and easy to use, no issues. Low cost and very effective
Reason for choosing Textmagic
Simple and easy to use, no issues. Low cost and very effective
Shiv
Automotive, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Awesome
Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers
PROSVery easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts
CONSIt comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits
Vendor Response
Thank you for your feedback. I would like to let you know that incoming messages are always free for you. You are sending messages from a sender ID (your business name), and this is why no one is able to reply to you. If you need a two-way SMS service, you should send messages from our shared or dedicated number. I recommend you to contact our support line, if you have any questions.
Replied July 2017
Didier
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Easy to set up, easy to use, friendly interface
better customer service with very little investment in time, resources and money
PROSIt is an intuitive solution, the interface is user friendly. It was easy to implement into our custom CRM. It is a cost effective solution because it is realiable and demand very little attention once it is set up.
Gavin
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Very good service from TextMagic
We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.
CONSThey don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.
Chris
Law Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2019
Easy integration with standard email software
This is useful to remind clients of appointments and to contact clients when their phone is engaged or out of reach. I prefer this to leaving voicemail messages because I can keep a record of the client contact and what was said. I confess personally I will check sms messages quicker than voicemail myself!
PROSVery easy to set up and use for all our staff with emails under our business domain. Works without needing any input from IT support team. Took me about 15 minutes to set up. Now we can send and receive sms message from our individual email accounts.
CONSnothing - the form here did not allow me to leave it blank!
Alan
Internet, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
An invaluable bisiness tool
It enables us to receive and respond to text messages on our office network thus integrating our customer communications.
CONSNothing. It does what we need thanks and is very easy to use.
Sandra
Research, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Love Text Magic!!!
Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great!
PROSNot very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs!
CONSNot a thing! Very happy with the program...
Reason for choosing Textmagic
Someone recommended it to us
Dimitar
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
TextMagic is the easiest way to manage your SMS messages - one or thousand(s).
We have excellent experience with TextMagic service so far. It's very easy to use, both manually and as integrated part of our website. Price is reasonable and the support is always ready to help you. We strongly recommend them!
Sue
Media Production, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Excellent service. Cannot fault it
Knowing what I send gets through to the person etc a
PROSQuick, simple and extremely professional. Very easy for people, like myself, of a certain age to use.
Kevin
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Fantastic
Brilliant.
PROSCloud based system allows us as from anywhere.
CONSWould like to link video as customers would love it.
Tyson
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
Overall happy with the product
Text Magic is very easy to use. Able to quickly text contacts and save templates to help increase efficiency.
CONSIt would be really nice if it were possible to receive pictures from contacts or receive a notification that a contact attempted to send a picture or file