All Uberall Reviews
1-25 of 33 Reviews
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Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Review for Moment Feed
I am pleased with MomentFeed, and I have not experienced anything wrong with it and whenever I needed support, their customer support was on top of their game and provided what I needed every time.
PROSMomentFeed shows potential customers we actually take customer feedback seriously, we are always at reach with MomentFeed since we've been able to respond to at least 97% of reviews both negative and positive with a natural sense of being as direct as possible to the customers concerns.
CONSIt is quite expensive for the non experienced and mid-experienced marketer and it comes with a little bit of a learning curve to make the most of it, in which you have to adapt yourself to the application and its features.
Melody
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed August 2020
Momentfeed user
Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)
PROSMy favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.
CONSOne thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).
Reasons for switching to Uberall
Our executive team made the decision to make the switch. I was not part of the decision making process. I am one of the team members that utilizes this tool.
Vendor Response
Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email support@momentfeed.com with any questions. - Kyle Koch, MomentFeed VP of Client Success
Replied August 2020
Natalie
Banking, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2018
Good Account Manager, Ok Product
Some updates went live quickly.
PROSThe dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.
CONSThe updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Multiple locations? Need help managing them? Uberall is your key
In order to maintain our directory listings (mainly Google) Uberall allowed the business to solve this easily. Location managers are added per location to manage their individual directory. Benefits are the improved local SEO and brand online reputation management.
PROSThe ease of implementation and changes
CONSI really can't think of any right now.
Reason for choosing Uberall
The customer service was far superior. The product offered similar directories to Yext. Uberall was better value for money and the team has a sense of humour, unlike the Yext robots.
Vendor Response
Thanks for your feedback. It's great to hear that you are finding our software to be so easy to use and that it's helping you to maintain your listings accuracy.
Replied August 2019
John
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
MomentFeed is an innovative digital partner that provides excellent account service.
MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.
PROSMomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.
CONSWe need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.
Vendor Response
Hi John, Thank you for the feedback, we appreciate it. We absolutely strive to help our clients work smarter - so it is great to hear your "mighty team of 3" is able to seamlessly support location-based digital marketing for 255 stores. Thanks for the feedback on our analytics, this is certainly an area we continue to innovate, so we may just reach out to you for your thoughts on what's coming! Also, it is always our goal to deliver bug-free releases, the discovery of even one bug is of concern and we appreciate clients bringing these to our attention, please feel free to reach out to your client success manager with specifics and we will flag for our engineering team. Again thanks for the review, we look forward to helping your team work more efficiently and increase local search visibility!!! - Kyle Koch, MomentFeed VP of Client Success
Replied November 2020
Lauren
Food & Beverages, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Taziki's MomentFeed Review
The MomentFeed team is incredible to work with. They are easy to access and solve problems quickly. They are making massive strides in development this year to what was already a great product. MomentFeed has made Social Media and Reputation Manage simple for our locations and convenient for us to monitor on a corporate level. MomentFeed has been a game-changer for Taziki's!
CONSI love that we have the ability to track the performance of keywords, but the platform needs to be updated for a better user experience.
Vendor Response
Thanks for the review Lauren! We truly appreciate the feedback and are glad to hear that MomentFeed has been a game-changer for you and your team. We look forward to continuing to support your business. -- Kyle Koch, MomentFeed VP Client Success
Replied August 2020
Nikki
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Exceptional Customer Service, Easy to Use and Accurate
My overall experience has been positive and I've recommended MomentFeed to others looking for this type of software.
PROSI love that I can easily navigate the dashboard and make changes or postings with just a few clicks. I save so much time with MomentFeed than having to do it manually for all pages and locations.
CONSSometimes the cost can be a prohibitor but it's well worth it if you look at it with man hours. MomentFeed is great at working with you to find the best solution for you within your budget.
Vendor Response
Hi Nikki - We appreciate the candid feedback and are glad to hear how valuable The MomentFeed dashboard has been to help your team operate more efficiently. We look forward to helping you and your marketing team continue to drive results that make an impact. Kyle Koch, MomentFeed VP of Client Success
Replied November 2020
Balthazar
Cosmetics, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great product
Easy to use and simple commercial offer.
CONSNothing yet for the moment. Everything works well
Reasons for switching to Uberall
less expensive
Vendor Response
Hi Balthazar, It's great that you find the Uberall software so easy to use. We love hearing your feedback so please stay in touch regarding your ongoing experience with us.
Replied July 2019
Ben
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Straight forward software that works perfectly.
Everyone is able to use the software because its very straight forward to use. All the functions are thought through very well. You save a lot of time using this tool.
CONSI need four accounts to get four bills (since we have shops in different countries). I would like to set it all together.
Vendor Response
Hi Ben, Thanks so much for your feedback. We are thrilled that your experiences have been so positive and that you find the Location Marketing Cloud so useful and easy to use. I have passed on your billing feedback to the team. Please contact us with any other issues or concerns you have in the future.
Replied July 2019
Mitch
Restaurants, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
MomentFeed is a great tool
It aggregates all of the social listening and rep tools in one place
CONSMany levels of options-maybe a bot too many
Vendor Response
Mitch - Thanks for taking the time to leave a review on MomentFeed. We are glad to hear you are benefiting from having all your reviews and social tools in one platform. We look forward to continuing our work with you. -- Kyle Koch, MomentFeed VP of Client Success
Replied November 2020
Lauren
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Pleased with product.
Positive experience, pleased with how training is going
PROSAccurate tracking for google and Facebook reviews
CONSdashboard glitches as far as store inaccuracies go
Reason for choosing Uberall
monetary and customer service was a positive experience
Reasons for switching to Uberall
Monetary reasons and dissatisfaction with Moz product
Vendor Response
Thank you for the review Lauren! Glad the Facebook and Google review tracking has been useful. We'd love to better understand the dashboard glitches you are experiencing so we can pass that feedback onto our engineering team. Please feel free to reach out to your client success manager or email support@momentfeed.com. - Kyle Koch, MomentFeed VP of Client Success
Replied November 2020
Michael
Medical Devices, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Never again without
We administrate our more than 120 shops in Germany and Switzerland with ease and an outstandig performance in multiple directories and navigations systems. We also generate our shop sites with uberall, they are modern, light und highly optimized for search.
CONSIt is industry neutral, maybe we have a little more success if we optimize our profile by hand instead of uberall, but now we have 80% of success in 20 % of time (80:20).
Vendor Response
Hi Michael, Thanks for the helpful feedback. Please get in touch with our Customer Operations Team at operations@uberall.com so we can support you in your profile optimization. We wish you continued success with your business both online and offline. Best, Uberall.
Replied May 2021
Iñigo
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Gestiona la reputación de tu pequeño negocio con Uberall CoreX
Mi experiencia con Uberall CoreX es muy satisfactoria. Gracias a la gran cantidad de funciones que tiene, me supone un gran ahorro de tiempo. Y lo resultados son muy visibles a medio plazo o en el momento que ya sepamos manejar bien las herrmientas.
PROSLo que más me gusta es el precio por sitio y número de directorios dirigidos a mi tienda, con la opción de diseñar páginas personalizadas con el productor.Además dispone de numerosas funciones de optimización para incrementar la visibilidad de las empresas locales que quieren estar presentes en Internet.Las herramientas de control son bastante intuitivas, en particular tras las recientes actualizaciones. El servicio de atención al cliente es muy útil.Existen grupos de administradores de sitios web por ubicación para gestionar cada uno de los distintos directorios. Gracias a ello se mejora el SEO local y la gestión de la reputación de la marca en línea.
CONSTanto si eres un principiante como un experto en marketing, tienes que aprender a utilizar la herramienta y sus posibilidades, lo que puede suponer una curva de aprendizaje pronunciada.
Mudssar
Verified reviewer
Consumer Electronics, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Digitalize business with Uberall
we did not take directly services from it, a my client managed it, Overall they provide best services to be recognised worldwide i.e to be appeared SEO, brand image. Digital marketing is became so easier with thier analytics, we used it to manage,track location for customer support technicians.
PROSAwsome tool to collect locaton information, thier best team modify yor business needs accordingly when you have multiple location business and complex role, Love thier working with APIs.
CONSInitially found some bugs which were resolved in 3 emails. overall not such constraint found. They can introduce a GUI based automated system to generate general customer requirements, instead of devolping every thing new for customer.
Fabian
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Alles im Blick
Alle Brancheneinträge inkl. Google MyBusiness können über dieses Tool komfortabel und einfach gepflegt werden. Unsere Google-Bewertungen werden ebenfalls über uberall verwaltet und kommentiert. Der Support ist schnell und zuverlässig ...
CONSDie Google-Ads Funktion ist eher für kleine Betriebe mit wenig Werbeaufkommen geeignet.
Vendor Response
Hi Fabian, it's a pleasure to know that you are a fan of our support - something we pride ourselves on. Your product feedback is also very much appreciated and we will pass your thoughts on to the product team.
Replied April 2021
Thomas
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
1 year user experience
The customer support as well as the fast overviews about every kind of statistical data.
CONSSeveral problems connecting google mybusiness entrys with the software. Had to call Rep sometimes to fix bugs related to it.
Reason for choosing Uberall
uberall was cheaper and the customer support was better (we haven'd been pushed to make a decision)
Vendor Response
Hi Thomas, Thanks for your great feedback on our customer support and software. We are thrilled that you have had such a good experience with us so far. We are also sorry to hear about your issues connecting GMB entries. It sounds like this specific issue has been resolved now but if you are experiencing any other issues please don't hesitate to contact us directly.
Replied July 2019
Valentina
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Es una excelente herramienta.
Me gusto mucho su servicio al cliente, su interfas graficas y las herramientas que contiene es muy util.
CONSNo me quejo me ha funcionado de maravilla.
Anna
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
uberall has a powerful local listing tool
Uberall is a great company, very customer-driven with a high level of service and advice for their clients.
PROSThe software is easy to use and easy to learn. The news section (within the tool) gives useful information about new software features and new market insights.
CONSA nice-to-have feature for "special opening hours" would be a time span. A possibility to display vacation/holiday times.
Reason for choosing Uberall
Great spirit!
Vendor Response
Hi Anna, Thanks so much for your feedback. It's great that you find our software so easy to use and many thanks for your comments on our service. We pride ourselves on providing a high level of support. In regards to your feature recommendation for 'special opening hours', I have passed that on to our product team.
Replied August 2019
Paola
Verified reviewer
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Scaling Your Local Marketing
Uberall is flexible and allows for customization based on our specific business needs. It adapts to our industry and target audience, which is essential for any successful local marketing strategy.
CONSConsider conducting a trial period or seeking recommendations from businesses similar to yours to ensure it's the right fit for your local marketing strategy.
Vicki
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
MomentFeed makes execution seamless
MomentFeed has made the planning and execution of our local digital strategy seamless. On the rare occasions when something does go wrong, support has been immediate and very helpful in resolving the issue.
PROSThe ability to plan posts in advance and deploy on our schedule.
CONSI really don't have a con to report. We have had it go down a couple of times, but it was resolved quickly.
Vendor Response
Hey Vicki - We are so glad to hear you feel you have a true partner in MomentFeed, we always strive to provide the best service and support. We look forward to helping you and your marketing team continue to crush your local digital marketing goals. - Kyle Koch, MomentFeed VP of Client Success
Replied November 2020
Patricia
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Handy tool - easy to use
Overall a very good tool, easy to use and with quick support.
PROSAll local business information can be managed in one tool. You don't have to deal with loads of login data. Support is very quick and helpful.
CONSPricing is a point if you have several locations to deal with.
Vendor Response
Hi Patricia, We always love to hear that our support is top-notch and that our tool is meeting our users needs. We always try and deliver a superior product and support at a price point that makes sense and the reason why we do not have a set pricing structure is because we don't want to sell our users on extras (like directories) that they simply don't need. We try and remain as transparent as possible on this and continue to provide pricing that reflects the worth of the tool, but also takes into account the individual requirements of each customer.
Replied July 2019
Herbert
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ueberall is perfect.
Easy to use and handle. Intuitive handling. Good overview.
PROSEasy to use and handle. Perfect overview. On place to manage important things.
CONSInstagramm support with ueberall ist mostly missing.
Vendor Response
Hi Herbert, thanks for your feedback. With respect to Instagram, please get in touch with our Customer Operations Team at operations@uberall.com so we can provide you with more details. We wish you continued success with your business both online and offline. Best, Uberall.
Replied May 2021
Christopher
Furniture, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
uberall up to date
So the name says it all. When we started working with everywhere, our business information had little transparency and the data was inconsistent and very fragmented. It took us almost a day to update the opening hours and we forgot most of the online directories because we didn't even know them. Today we can update the opening times within five minutes and it is automatically distributed “uberall” automatically. The same applies to pictures, texts and new features such as service areas. Many thanks to all great developers from uberall.
PROSEasy to set up and even easier to maintain. I use everywhere every few weeks and like how easy it is to update our business information. Best of all, our customers benefit the most.
CONSThe commitment of the business owners and the approval of the managers is the biggest obstacle because the problem is very abstract (Quote: “we are already found now”).
Vendor Response
Hi Christopher, Thanks so much for your review. It's very gratifying to know that you find the uberall software so easy to use and that it is having some real measurable results for your organisation.
Replied January 2020
Markus
Financial Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Outstanding service
Outstanding friendly and helpful customer service
PROSIt makes what it promisses and this really smooth. Big time saver.
CONSBulk changes still per Excel. But hey, we all use Excel regulary, or not?
Vendor Response
Hi Markus, It's really satisfying to hear that we deliver on what we promise, especially in regards to our level of customer service and support - which is what we pride ourselves on. Thanks for your additional comments on Excel. We are always trying to understand how to improve and deliver the best possible user experience. I have passed on your Excel comments to the product team.
Replied July 2019
arpita
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
great product
very easy to use. self learning is easy.
CONSsome picture size or format was difficult to upload.