Still have some bugs specially in android devices. You have Change the permissions for administrators, make some available for extra pay.

Its not a huge hassle but over time the wasted moments searching through can compound into a minor inconvenience.

Easy-to-use, priced-right MDM software. Very responsive customer support.

It hasn't seemed to work yet so i'll have to contact the support to get that resolved.

Customer support , (think small town hardware store). Great value for the money.

We find that Codeproof is truly the most well-rounded MDM software you can get at what is largely a great and competitive price point.

Furthermore, the ability to restrict usage wasn't important because everyone has a personal phone and the phones I give the employees are way worse than their personal phones.

No MDM provider can add features that don't have API support from the manufacturer, but Codeproof has been very responsive in adding features when possible.

No one is using my phones for anything other than work.

We use it to lock down company owned tablets to perform specific functions. The support from Codeproof is awesome, getting us through setup and troubleshooting very efficiently and effectively.

Great low-price, product, easy to use and implement, and quick help from support.

The extensive flexibility of the software platform and the ability to truly manage phones is really good.

I found some bugs for android devices, which could generate inconveniences or doubts regarding the stability of the product.

Easy to use and very affordable. It has lots of very useful features with no extra cost like  in other products.

I believe that the CodeProof team is great to work with - we met them through a reference of T-Mobile and have been enjoying their service ever since.

Excellent product and excellent support to get the templates started. Overall very happy with the product and platform.

Easy interface, straight forward process for enrollment, great support.

It is an innovative product that provides a great service and takes productivity to higher levels, the advantages it offers in relation to its price are more than justified.

Solid product, good support and follow through. I'm happy with our purchase.

Easy to install, automatically downloads the apps we use for our company, great tracking, programmed names, user friendly dashboard.

Helps me manage the devices for our company effectively. It is easy to use and can be a great asset if the training and support can catch up to the software.

How simple its implementation is and the amount of tools at my disposal is the best, and what else to say about your customer service is the best.

Has all the feature you expect with an MDM solution. Device tracking had a nice interface.

Robust and great features; Easy to use and management portal; Great bang for the buck; Good support when available.

I didn't find anything that was wrong with Codeproof as everything ran without any errors. This was not true of other mobile device management alternatives.

It's been great, we've paid for 2 batches - each at an annual payment. And the CodeProof team has always been there to assist us when we need them.

Safety and is basicly unremovable so glad to know about it. So just keep getting better.

The incredible number of capibilites you have vs the price.

Being able to locate a phone, wipe it clean, control internet and app access are my favorite features.

Every time there is an iphone update, Codeproof stops working and the settings are shut off. Very inconvenient and defeats the purpose of keeping our employees on track.

For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

US Dollar

Codeproof is a cloud-based kiosk solution that helps businesses manage and deploy corporate data on enterprise and employee-owned devices. Key features include virtual keyboard, usage reporting, secure browsing, remote access and digital signature.


Designed for businesses of all sizes, Codeproof comes with a lockdown tool, which allows users to run only one application while restricting their access to the taskbar and home screen. It allows IT administrators to remotely manage and hide applications which are not selected to operate in Kiosk mode. Additionally, the solution enables enterprises to customize the platform with white-label solutions and establish brand visibility among customers.


Codeproof lets firms control various components on mobile devices such as mono audio, speak selection, voice over, auto lock, ringer switch and more. It is available via monthly subscription and support is extended via documentation, phone and email.



LongDescription

File Management

App Management

Enrollments/Onboarding

User Management

Barcode/Ticket Scanning

Application Management

Security Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Digital Signature

Real Time Monitoring

Active Directory Integration

SSL Security

Policy Management

Single Sign On

Endpoint Management

Procurement Management

Remote Update/Installation

Geolocation

Order Fulfillment

Data Import/Export

Mobile Device Management

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Virtual Keyboard

Content Management

Configurable Workflow

Automatic User/Device Recognition

Compliance Management

Two-Factor Authentication

Configuration Management

Mobile Content Management

Touch Screen

Real-Time Notifications

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Kiosk Mode

Deployment Management

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

ADA Compliance

Onsite Printing

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Remote Access/Control

IT Asset Tracking

Secure Data Storage

Secure Browsing

Third-Party Integrations

Location Tracking

Wireless Internet Access

Document Management

Inventory Management

Wireless Troubleshooting

Data Management

Pricing includes account setup, onboarding and ongoing technical support.



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Codeproof

Live Online

Webinars

Documentation

Videos

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

Sentiment Analysis

Customer Database

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Offline Access

Call Routing

Email Templates

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Chatbot

Widgets

Prioritization

Feedback Management

Customizable Forms

Auto-Responders

Customer History

Tagging

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Codeproof vs Helpshift

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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