Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Im happy with it, the more I know how it works the better use I can get from it.

My experience has been great. Easy and simple integration and configuration.

The product is easy to use. It is installed on public computers and is very successful in keeping the children at the library safe while using a computer.

SafeDNS is a solid DNS based content filtering solution. The reliability and consistency is great.

The company is a pleasure to do business with. I would never want to go back to my old filtering software.

Generally, we use this to prevent accidents. An accident might be someone opening a site that is inappropriate for the workplace, and expose the client to workplace harassment claims.

The ease at which you can get started with SafeDNS is amazing. So simple to implement to the edge routers and just like that your internal network is covered.

It is a great product for exactly what we need. It is also affordable for small organizations with small budgets as well.

Overall, it does what we want it to do for an affordable price.

I am having occasional trouble updating the software.

But, of course, we need the webfilter protection with hundreds of students. With SafeDns, you set it and forget it.

SafeDNS is an excellent solution for Education.

Easy Web Based product with easy to use management. No heavy lifting from the user perspective, but delivers a solid protection.

I needed a simple and affective way to manage our home network and filter out the trash from all the good that is on the internet.

The one frustrating time was that none of the students could access Teams. One we realized that SafeDNS was blocking Teams it was a quick fix.

This was easy to integrate with the wifi network at our church, where we have a free wifi network connection.

End user does not know what is wrong or if something is being blocked; and yes, there is a blocked page warning configured.

SafeDNS allow us to accomplish specific requirements from the CTPAT program (U.S. Customs and Border Protection rules).

Even the scanners have limited access to the wan, our personnel found a way to navigate to not work-related webpages.

Safedns does a great job of making DNS based administration quick and easy.

I can't think of a thing that i don't like about it.

In China, we always get wrong DNS result for local web page. More function need for client.

Some users have figured out that they can use TOR to get around DNS blocking, I am currently exploring router updates to prevent that. Use of a VPN will also bypass overly permissive DNS blocking.

Is very easy to use and implement, the complete content filtering and content block is amazing.

At the same time, it is a great way to get control of the webpages the administrative personnel has access to, all this,  without using an expensive proxy. And the most important thing for us.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

SafeDNS is a cloud-based internet security and web content filtering service that provides businesses with protection against dangerous, inappropriate and irrelevant sites. The solution also caters to educational institutions and home users.


SafeDNS can be installed on individual devices and on routers to protect all users on a network. The SafeDNS service helps users block entire content categories and specific websites. The solution filters out botnets, malicious and phishing websites and most of online advertising such as context ads, video and audio advertisements, banners and pop-ups.


SafeDNS filters online content according to user-introduced filtering rules. The SafeDNS service resolves DNS requests and matches them with its existing database of categorized internet resources.


The service is compliant with the Children's Internet Protection Act (CIPA) and is appropriate for educational institutions including K-12 schools and higher education. It also offers an allowlist-only mode which enables network administrators give users access to permitted websites from the user's allowlist.



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