Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

Overall my experience with HaloPSA has been great.

The ability to build out work flows and linking these work flows to specific ticket types.

I find that the stock system can be clunky at times

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

No native way to securely store passwords, but the guys gave us a great workaround

I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

Its ease of use and flexibility

Very little, expect for some gaps in data linking to emails

Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

After sales support cross department use integration with other programs

haven't found any yet

the layout is simple to use and everything you need to know is right there.

All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

The features we are not using can get in the way sometimes.

Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release

Learning curve is steep but the support is always on hand to help implement.

For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required!

The ability to grow into it's product as and when required.

Minor bugs and the very rare slow performance

It has a vast amount of features that links it to many aspects of a company the support staff are very good and accommodating and reply quickly customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen

take a wee bit of time to get your head round the way things link together from a admin perspective

This solution has now made it possible for us to use the multi tennant platform, meaning our customers can view their own customised portal / dashboard etc.

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent

Cant Brand the login page, Not everything is available on the web app as yet

1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

Small quality of life problems, which could be a minor inconvenience for teams using the platform.

NetHelpDesk brought our support systems right up-to-date.

- Affordable - Lots of features - Helpful and responsive team - Easy to use/implement

A bit more functionality in the reporting suite would be nice, namely dashboards in document form.

The software is easy to use, configurable in most ways, and does exactly what we need it to.

The billing piece is a little challenging, but the other features are well worth this minor inconvenience.

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.