All ChannelEngine Reviews
1-25 of 43 Reviews
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Alexander
Consumer Electronics, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Sell where people shop with ChannelEngine
- Very satisfied - Great team and collaboration- Very much customer-centric, looking for joint growth
PROS- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies
CONS- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved
Reason for choosing ChannelEngine
- International footprint- promising roadmap and eagerness to grow together on new channels and geographies
Marit
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Review
The ease in using the application and the customer support.
CONSWe're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.
Reasons for switching to ChannelEngine
We haven't completely switched yet. That is now on the table.We started with Channel Engine about two years ago, because you had the repricer for Amazon and at the time Channable didn't have this option.
Pepijn
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
Pepijn's review
I use it every day and like the system in general.
PROSDiversity of use of the system. It is integrated in a lot of system I use.
CONSThe correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.
Martijn
Business Supplies and Equipment, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Accelerating growth in multiple regions
Thanks to the support of Channel Engine we are now capable of scaling on multiple marketplace at a higher pace.
PROSChannel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.
CONSUS integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.
Reason for choosing ChannelEngine
Most flexible without mandatory add-ons for account management / channel management. Invoicing capabilities, and no charge for channels to become part of the CE ecosystem, which speeds up adding new market places.
Remco
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Do what they promiss
- Easy to use- Easy to connect to e-commerce platforms- Great customer support- Great integration team
CONSDon't have any cons purse. As mentioned it's easy to use and has all the functionalities that we need
Reason for choosing ChannelEngine
Way ahead of Channable regarding channels
Emmy
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Advanced, user-friendly and efficient software
ChannelEngine is a user-friendly integrator which is understandable by almost everyone. The integration process is well guided, the level of support offered (both customer/general and technical) is high and there is a very extensive database of helpful articles. The software itself is extensive in terms of features but still manageable.
CONSThe software sometimes struggles with the amount of data within a tenant/account containing many articles. However, this has already improved significantly over the past two years.
Charlotte
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Easy to use and pro-active integrator for all marketplace activities
Great solution for external channel management, regarding orders, stock, content etc. No direct integration needed with several marketplace channels which saves us a great deal of time and custom work.
PROSGood customer service, willingness to help and proactiveness. Easy to use and nice overviews of errors, listed products etc. Documentation of all channels are available as well.
CONSThere's nothing not to like to be honest.
Reasons for switching to ChannelEngine
ChannelEngine was easier to use for us.
Lisa
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
ChannelEngine review
The integrator function of ChannelEngine works best and the support of the team is fast and helpful.
CONSBig changes/updates in the back end of ChannelEngine can have a large impact on our performances. The past has shown that this sometimes is not correctly communicated or tested properly and can affect our sales too much.
Rik
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Great tool if you want to expend your business on several marketplaces
Very good experience in my previous company.
PROSLarge selection of marketplace channels available
CONSExtremely focus on adding new channels which are not always relevant for every seller.
Marina
Verified reviewer
Internet, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
The perfect tool to expand my business online
I love the functionality it's so precious and the inventory management has been especially helpful as it helps me maximize my sales and keep my stock up to date in real time.
PROSI love its ease of use and its ability to integrate with different platforms, such as my online store and other sales channels.
CONSSometimes when I have a problem or query it can take a little time to get a response from the customer support team.
Fred
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Met recht een SaaS oplossing
Door ChannelEngine hebben wij ons aantal verkoopkanalen binnen een paar maanden kunnen uitbreiden van 3 naar 12 verkoopkanalen door heel Europa.
PROSDe content opties binnen ChannelEngine zijn ideaal voor ons kleine team, waarin wij niet genoeg tijd hebben om voor ieder platform zoals Amazon en Bol.com steeds content aan te leveren. Door het instellen van regels en vaste mappings kunnen met hoge snelheid nieuwe artikelen worden ingeschoten op de verschillende platforms. Dat is een tijdsinvestering in CE, die zich heel snel terugbetaalt.
CONSNiet alles gaat altijd goed via ChannelEngine, maar daarvoor hebben ze wel een zeer betrokken en snelle support afdeling om samen de juiste oplossing mee te zoeken.
Reason for choosing ChannelEngine
We werken op dit moment ook nog met Channable voor een aantal CPC en CPS kanalen die nog niet beschikbaar zijn bij ChannelEngine.
Reasons for switching to ChannelEngine
Wij zochten een partner die dichter bij ons in de buurt zit, én ChannelEngine stond hoger aangeschreven bij Bol.com.
Milan
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
ChannelEngine review
Het is enorm fijn om gebruik te maken van ChannelEngine. Ik zou het elk E-commerce bedrijf gericht op marketplaces aanbevelen.
PROSDe implementatiegemak van de software. Verder maakt ChannelEngine het vrij gemakkelijk om nieuwe platformen toe te voegen aan ons portfolio. Dit is mede mogelijk door de fijne begeleiding van de support teams van ChannelEngine.
CONSHelaas komt het nog wel eens voor dat data verspringt of dat er gegevens niet juist worden geïmporteerd/exporteert. Wel pakt de support deze issues snel op.
Reasons for switching to ChannelEngine
Omdat ChannelEngine dichterbij ons staat als bedrijf.
Mart
Consumer Goods, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Onmisbaar voor ambitieuze Sellers!
We zijn tevreden met deze tool; we hadden onze gewenste marketplace roadmap nooit binnen de gestelde tijd kunnen uitrollen zonder de koppelingen van ChannelEngine. Daarnaast altijd prettig contact met onze customer success manager en de helpdesk.
PROSChannelEngine levert koppelingen met de meeste belangrijke marketplace platformen in Europa. Na implementatie van de tool hebben we onze ambities versneld kunnen uitrollen en in een rap tempo onze aanwezigheid op marketplaces kunnen realiseren. Hadden we deze koppelingen stuk voor stuk zelf moeten bouwen (en onderhouden) dan had dit veel meer capaciteit gevraagd in de organisatie, en was het niet mogelijk geweest om in ons huidig tempo uit te breiden. De tool biedt veel functionaliteiten en kan in grote lijnen redelijk intuitief en zonder veel training worden gebruikt.
CONSDe tool werkt een beetje als een Formule 1 auto; er zit meer in dan de meeste gebruikers er uit zullen (kunnen) halen. Neem aldus goed de tijd om, samen met een technisch onderlegde sparringpartner, aandachtig te onderzoeken welke functionaliteiten je allemaal wil gaan implementeren/gebruiken. Sluit ook zeker een eigen developer aan tijdens de implementatiefase.
Yossi
Furniture, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Très cher pour un logiciel par performant et des interlocuteurs qui ne connaissent pas leur logiciel
Nous avons signé avec channel engine pour un prix très elevé par rapport a la concurrence mais je dois dire qu'on nous l'as bien vendu. Une fois signé par contre ce n'est plus la même. - L'intégration est sous traité par une société qui ne connait pas le logiciel et pas du tout réactive. - Contrairement a se qu'on nous a vendu l'intégration avec les marketplaces est ultra complexe - Commercial présent au début pour nous rassurer mais ensuite absent - Account manager totalement absent qui ne prend même pas la peine de répondre. Concrètement nous avons intégré channel engine depuis 4 mois et toujours aucune marketplace connectée. Du temps et de l'argent perdu.
PROSContact commercial assez sympa mais bien sur on vous vend du rêve
CONSInterface et manipulation très complexe. Logiciel sous performant avec règles très compliquée a faire.
Patrick
Wholesale, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed March 2023
Intuitives Tool, um Produkte auf vielen versch. Marktplätzen zu platzieren und Aufträge abzuwickeln
Es ist sehr einfach neue Marktplätze über Channelengine anzubinden. Die Entwicklung der individuellen Schnittstellen (Produktdaten, Angebotsdaten, Bestelldaten etc.) zu den Marktplätzen wird von Channelengine übernommen, sodass selbst nur sehr geringe Entwicklerkosten für Anbindungen aufgewendet werden müssen.
CONSChannelengine ist in der Lage sehr viele Daten zu beziehen und grafisch darzutellen. Dennoch ist die Exportfunktion dieser Daten noch ausbaufähig.
Kees
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Review Kees Smit
Channelengine is een essentiele software voor de moderne E-Commerce.
PROSHet gemak en de overzichtelijkheid wat ChannelEngine biedt is van enorm belang. Verder kunnen wij alles doen via ChannelEngine; integraties, content beheren, voorraad synchroniseren en nog veel meer.
CONSHet klantcontact van ChannelEngine kan nog verbeterd worden. Soms moet je meerdere werkdagen wachten op een reactie. Dit kan gevolgen voor de bedrijfsvoering hebben.
Reason for choosing ChannelEngine
Uiteindelijk is voor ChannelEngine gekozen, omdat zij ons het meeste perspectief boden voor de toekomst.
Geena
Furniture, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Review RM x CE
Riviera Maison kan door het gebruik van ChannelEngine op een snelle manier verbinden met marketplaces. ChannelEngine is een betrouwbare partner en straalt echt motivatie uit. De employees bij CE zijn altijd bereidt om de juiste oplossingen te bieden. Er wordt echt geluisterd naar nieuwe ideeen.
PROSChannelEngine is makkelijk in gebruik en iedereen zou hiermee kunnen werken. Na een soepele integratie hebben we de aanwezigheid op verschillende marketplaces snel in kunnen zetten. De ambities kunnen nu echt waargemaakt worden. Zelfs met een kleinschalig team is het mogelijk om een vliegende start te creeeren.
CONSEr is altijd ruimte voor verbetering, zo ook bij ChannelEngine. Denk bijvoorbeeld aan het instellen van lanceringsdata, informatie pop-ups of een snelle blik op vereiste wijzigingen in de mapping. ChannelEngine blijft niet stil zitten en zijn achter de schermen doorgaand bezig met vernieuwing. Dit is een goed vooruitzicht voor de toekomst.
Gertjan
Consumer Goods, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Sturdy package with a lot of functionalities
The software is easy to use and has a lot of functionalities. We like the fact that we can use advanced mapping settings to make sure our content will fit the template of each marketplce we are selling on. It is also really easy to add new channels and their account management is great. Channelengine is growing rapidly and does a great job at developing functionalities that their customers need. They are fully aware of the fact that their customers' opinions and experiences are a key factor in their product development.
CONSSince we have a lot of products (over 400.000), the software does struggle a bit with the sheer volume of data. Some pages have long loading times and the software feels sluggish.
Matthijs
Wholesale, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
ChannelEngine feedback
Amazed by the ChannelEngine features and possibilities. Also in cooperation with our success manager, we are able to easily manage different marketplaces and expand to other new channels.
PROSContent mapping, price rules, feedback why products are not published, customer care, Order management.
CONSRepricer doesn't work for all situations. We often lose to much unnecessary margin because the repricer does not increase the price when possible. For example: price gets repriced from 200 to 170 to win the buy box. Competitions offer gets offline, which makes it possible to bring the price back to 200 and still have the buy box, but our repricer does not do that (yet).It would also be a really nice feature if we could see the % of each field in de mapping stage that is correctly filled. For example: Required field X in Category Y has 97% successfully filled fields.Currently we can not see this on the mapping page. It would also be very effective if ChannelEngine shows us the products with empty fields (3%).
Reasons for switching to ChannelEngine
More possibilities for our category
Daniel
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The best marketplace integrator there!
My team and I love working with the software and the teams at Channel Engine - true business partners.
PROSThe ease of use, the continuous development (new features) and the great teams that support you along every step of the journey.
CONSThey need to improve dealing with complex catalogs. They have made big steps, and have solutions in place, but it should be standard.
Reason for choosing ChannelEngine
Better team to help support the business, and nicer user interface. Also business model made more sense.
Reasons for switching to ChannelEngine
Better team to help support the business, and nicer user interface. Also business model made more sense.
Elmi
Sporting Goods, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy to use, quick and good support
Quick support when there is a problem. Easy to connect a marketplace. Easy to try and when it's not working to disconnect.
PROSThe possibilities to connect different marketplaces in the same environment in stead of all different modules.
CONSThe inability to push a specific or scheduled task.
Reason for choosing ChannelEngine
We make use of a lot of different marketplaces, ChannelEngine was the cheapest and most user friendly option for what we wanted at that time.
Reasons for switching to ChannelEngine
To be have all marketplaces centered in one place.
Ji
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great choice to jump-start your business
Overall, my experience with ChannelEngine has been positive. It enables quick business expansion without too much technical hassles.
PROSQuickly connecting to top marketplaces and jump-starting sales. The support team also offers flexible, custom solutions to meet specific business needs.
CONSThe current feature efficiently manages daily sales activities. It would be fantastic if it could also facilitate promotional mechanisms with marketplaces.
Niels
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great product for streamlining new sales channels
Easy integration and easy to use product from a wonderful dutch team.
CONSMore feedback on issues with mapping/getting products live on different channels
Reason for choosing ChannelEngine
Dutch team/customer supportMore features compared to other companies
valerie
Textiles, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Positieve ervaring met Channel Engine
Nu wij één platform hebben waar wij alle content voor verschillende marketplaces kunnen delen scheelt dit heel veel tijd in het verrijken van de content.
PROSChannel Engine is erg makkelijk in gebruik. Zowel voor het verrijken van de content als het koppelen van nieuwe marketplaces is gemakkelijk. Daarnaast is het service level ook goed.
CONSOmdat er zoveel data samengevoegd wordt in Channel Engine kan het af en toe wat langzamer werken. Daarnaast zou het fijn zijn als er meer mogelijkheden zijn met het dashboard zoals bijvoorbeeld een CSV export uitdraaien.
Noni
Luxury Goods & Jewelry, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Great
Pretty well integrations were easy.
PROSIt’s very user friendly and has a great overview.
CONSIf there is an error we can’t do anything since CE is connected to all of our MP’s