All ExpertSender Reviews
1-25 of 28 Reviews
Sort by
Zilian
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The control of Email marketing in your hands
Company decided for Expertsender and I have to implement and integrate it. Despite each custormer has it owns strategies and needs, I got all support from the team.
PROSIt is a complete platform. It allows to schedule the campaigns as you want. Also it has the possibility to have relational tables so that you can have a small crm inside it. The KPIs and metrics are also easy to understand and really valuable! Also you can work and manage the IPs of you campaigns direct in the platform. Fantastic. Integration with API is easy.
CONSIt is not possible to export the models segments. Sometimes it is necessary to send to .xls and compare with others products.It is not possible to use optout lists, blacklists and exclusion lists in the segment. It is checked only when you send. So if you do a segment, you don't know how many emails you will have in these lists when you send the campaigns (only if you create a list and manually insert these emails in this lists)
Natalie
Verified reviewer
Staffing and Recruiting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Awesome Web-Based software to store and share the data.
I was not a big fan of this application before using this for my company. Now I accept its powerful and awesome functions to handle my business not even locally but in the international market. It holds all messages and email hub at the same time. Its trial version is available to understand its feature and to choose the application to pinpoint function. Nothing is as good as this software in managing the product’s marketing and detailing. Our customers are happy and so we are, by having this application to reply to them quickly.
PROSIf somebody requires an application with a large memory board and at the same time, transfers or share the data, then Expertsender is an appropriate software for those masses. It possesses the power to store messages and emails and deliver with great responsibility. This diligence is one of the best communication platform for business companies and clients. Guests are comfortable to allocate the product’s detail and reviews. Nothing is far from this awesome application.
CONSThis application is a user-friendly and time-saving product to catch many clients, but the traffic on its storage can limit ate its function so always watch for the segment based storage before saving any data. It provides a good sharing platform for clients and sellers equally. Its mobile version is a bit slow but it plays well in a system with good internet speed. Speedy Wi-Fi is mandatory for its function.
Karolina
Sporting Goods, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Easy mailing management
Expert sneder delivers a solid platform for e-mail marketing which has everything you need to run a successfull campaigns. It is easy to manage all capmaigns for different stores. It is worth mentioning that they have brilliant customer care and if you have any problem with navigation through platform they are always happy to help
CONSFor now I didn't have any bad experiance with Expert Sender
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Top Secret Review for Expert Sender
We like our open rate growth. But we still have problem with connections with our database.
PROSDrag and Drop editor Possibility of creating different Groupon od receivers. High open rate of our newsletters
CONSNot good UI and UX. Sometimes it's highly complicated to find option or functionality.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
ExpertSender for ecommerce
The interface is easy to understand. For more tech guys there are unlimited number of opportunities to work with data and marketing automation. Amazing performance for ecommerce businesses
CONSFew inconvenient thing about manual email creation.
Reasons for switching to ExpertSender
Multichannel messaging and automation
Sean
Verified reviewer
Publishing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Robust and Stable Platform With Excellent Support
Overall positive; and besides just the fantastic and stable technology, I've always appreciated the wonderful support our account has received from the Expert Sender team. They are excellent communicators.
PROSThe consistently reliable speed. It's a solid web based app you can use to manage and deploy emails from any part of the world.
CONSReporting - I wish there more layers, more ways to dig into the data within the platform.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Expert sender
I'm using different sending platforms and Expert sender the most convenient to use. It super fast, so I don't need to spend a lot of time to create sendings.
PROSExpert sender, I think, is the easiest platform to start your Email marketing. It's very simple and at the same time have a lot of settings.
CONSI can't tell something exactly as if you have any question or issues you can always ask the support team. Didn't have any unsolved issues, support always helpful.
Bartosz
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great ui/ux
I started use it one year ago. In the past I used 4 others tools but this have one of the best ui/ux and high level of specific functionalities
PROS- Good UI/UX - Easy use - Fast to prepare The Campaign
CONS- i'm waiting for the mobile pushes - visualisation of the report should be more specifics
Charisse
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Simple and easy to use!! Amazing support team!
Overall, I'm very happy to have chose ExpertSender. My Account Manager has been very helpful since Day 1.
PROS- The portal is very user-friendly. - Customer support is very on point during work hours.
CONS- When I have to deactivate a recurring message for me to edit it. And then when I'm about to activate it, the inactive list is not sorted by "latest modified" so I have to look for it after editing. - I wish they have 24 hour support, but doesn't really bug me as much. As when they're available, they give me 100%.
Jagger
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Software With Great Support and Service
Overall great platform that has met all of our needs. Customer support is very friendly and will provide detailed explanations regarding helping you to use and optimize the service. Great segmenting capabilities. Overall would definitely recommend it.
PROSCustomer Support is very quick and extremely knowledgeable and helpful. Lots of advanced segmenting features. Fully managed self hosted ips.
CONSSometimes not as intuitive as it could be however this is easily overcome.
Rahul
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2019
Quality Performance
Basically We liked Expertsender more than other platform in comparison of easiness. Plus It is easy to make future planning. So In Email Marketing world I would like to suggest other people to prefer Expertsender. We have better revenue in some specific country market due to good services & results.
PROS- Specifically In Expertsender all reports are categories with proper filters. Moreover, we can check all data based on message & performance plus It is super easy to use for newcomers. - Another quality of Expertsender, We can set limit of specific list during segmentation And we have more options to make quality segments. Maybe sometimes bit of difficult to find specific sub filters but thats not big deals. - In settings part It is super good to maintain sending limit in channels. Plus we can easily create users for extra access. - Overall Most part I like is Reports Due to specific filters because it is easy to make decision based on results.
CONS- At some point When we have to make test of message we are facing problems due to channel blockage. In this case I would like to recommend to put separate Channel for test.
Kamil
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
MailValueProfits
The deliverability is quite good and customer support works really well.
PROSSend time optimisation - the software evaluate the behaviour of the users and sends the email in the best time for the specific email address.
CONSThe settings of the segments are quite complicated and not always logical. We needed help from support to set up the right segments.
Brian
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Best in Market!
Very positive!
PROSI enjoy the segmentation logic and send time optimization.
CONSReally hard for me to say, but it's gotta be the time it takes to count subscribers.
CHARLOTTE
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
CRM
it's easy to use and good softwear. the CRM it's easy to do with this softwear
CONSthe pack to use 20M of email and we don't use all of this potential
Simona
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Easy to Use, Great Support
From warming up IPs to training the team on how to use the software, Expert Sender has been a pleasure to work with and is extremely responsive to our needs. Highly recommend.
PROS- Flexible platform with a very user friendly and simple interface. - Excellent communication with staff. There is always someone available to answer your needs. - Workflow feature is simple and effective.
CONS- Reporting is slightly lacklustre but still gets the job done.
Dimitri
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
ExpertSender! The platform you want to use everyday
Flexibility, user interface and technical support. As an experienced marketer, it's always a pleasure to be using such a powerful platform that allows you to design things in your way with almost zero limitation.
CONSSometimes the reporting section can be a bit challenging especially when you want to drill down specific data.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Good deliverability analyse
We can adjust the volume on the campaign already programmed .
PROSThe support team is the best compare to other platform. The answers are fast and helpful. On the software, I like all the filters to analyse specifically an ISP or a segment.
CONSIt would be nice if we can parameter some shortcut to do directly some specific search.
Paweł
Insurance, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2019
ExpertSender
I use ExpertSender to contact and inform our business partners about news.
PROSExpertSender is very simplicity and transparency
CONSSending a newsletter requires a lot of time
Dennis
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Head of Marketing and Development
I really like it, high performance and high customer service
PROSQuality and customer service is the best thing about Expertsender!
CONSCan sometimes be a bit hard to use for new beginners.
Yaniv
Aviation & Aerospace, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great experience
We're happy with the service
PROSAmazing Customer service - every question I have or help needed is immediately answered.
CONSStill missing some minor but (for us) important features. There are work arounds though
Joanna
Verified reviewer
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Detailed, Thorough Customer Service
Awesome customer service. Often we get emails that detail and explain everything we need to work on - so not only are they a service, but they've been such a great educational tool for us as well!
CONSThis isn't necessarily software, but it was just time difference. Once we've gone through the initial setup - it was fine as there was no need for back and forth questions.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
ExpertSender A+ Email provider A++++ for Service
The customer service Expert sender provides is above and beyond any other Email Provider.
CONSSometimes the UI can be tricky to navigate but its just because you can do so much. They need to integrate their SMS capabilities to a lot more providers and not try and charge the customer $2k to integrate to a service provider.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Rockstar platform - HIGHLY recommended!
We've improved our email deliverability over any other platform.
PROSThe ease of use and ability to improve all around deliverability, where other ESP platform's results are marginal compared to our experience with ExpertSender.
CONSWe have yet to find any flaws - the areas we struggled were immediately resolved by the support team.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Most amazing email software
Overall I love the software. Very user friendly and easy to navigate. Would definitely recommend it
PROSThis software has every function that you need to run a successful email campaign. The detailed reporting is by far the best I have see.
CONSThey have great customer service. But sometimes it takes long for a response.
Tyler
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great platform and great customer service!
Overall I'm happy with Expert Sender and want to continue using this platform!
PROSAll the features you can dive into metric wise to help see issues and evaluate data. Also the customers support is awesome!
CONSHad a couple hiccups tech wise getting started. Seems to be working fine now though.