germain APM - business operations
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About germain APM
germain APM platform helps organizations quickly and cost-effectively monitor, analyze , and improve user experience, process, and technology issues. Different than traditional APM/RUM/BPM systems, germain APM platform's features include: screen activity recording/replay, user behavior analysis, distributed transaction deep diagnosis, business process smart insights, super flexible automation (alert, synthetic user click, script execution, recommendations, etc.), and expert help, whether you need help with configuring, customizing, or finding insights.
With this solution, business analysts can find CX frictions in a customer’s journey by monitoring and analyzing customer interactions (call, email, website visit, etc.) and alerting or acting on the data ...
123 Reviews of germain APM
Average User Ratings
Overall
4.85 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2020
Sachin from Essence Solusoft
Verified Reviewer
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Best ever APM found till yet
Pros
I have been using new relic APM since time but I got something that has more that we want in Germain APM. The best thing is that it is supporting many frameworks/databases/features. Also, easy user management is there in Germain APM. so you can share it with your team which you want. I got a very useful feature with a browser and a real user experience. So based on it I will design my site. Indeed, SSH/alerts and click automation is adding beauty with this software.
Cons
If they can improve better UI(design) then it will be more understandable with my team.
Reasons for Choosing germain APM
I need some of the functionality for alerts and all and I found easily within this and indeed it is giving good monitoring that I was using in new relic
Reasons for Switching to germain APM
I got more features on this software and easily added in my sites
Response from germainAPM
Replied July 2020
Thank you Sachin. We are working on improving our UI (much easier as this UI is new/built with one of the greatest js framework) stay tune! :)
June 2020
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Germain APM Cloud Application
Dashboard UI is easy to use and configurable. Its really use to lookup what happen on weekly basis. Scheduler functionality available in automation help us to save more money instead of running cronjob. After trial period usage, i got confidence to use this system for my future projects.
Pros
Angular and React applications traffic can be easily monitored with embed javascript from Germainapm.I like the way its integrated out of box.Automation is very simple and useful for triggering our cpu usage details, this help us to reduce our downtime, thanks to germainapm for this Automation.Existing SMS and Email Alert Template give us more flexibility and possiblity to use.
Cons
Adding a wizard for python app will make it easier to "monitor" a python application.
Reasons for Choosing germain APM
I have seen some additional features will exactly fit for our requirement and its easy to integrate with existing our own system.
Response from germainAPM
Replied June 2020
thank you. Python wizard will be there shortly.
June 2020
Mohammad from Upwork
Verified Reviewer
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
June 2020
Awesome Product
The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.
Pros
Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.
Cons
It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.
Response from germainAPM
Replied July 2020
Hi Mohammad, thanks so much!
June 2020
Manish from Freelancer
Company Size: 1 employee
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2020
Review for APM product
Overall experience is good.
Pros
1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.
Cons
Ticket page design does not looks good, fonts size are inconsistent and should work on responsiveness part.
Reasons for Choosing germain APM
1. Easy to use interface and large no of languages support. 2. Cheaper price packages.
Reasons for Switching to germain APM
- Expensive. - Not Easy-to-use interface.
Response from germainAPM
Replied July 2020
Thank you Manish. In a later version of germainAPM (already available for onpremise, and soon to be available for cloud users), the Ticket page is significantly enhanced! users can even write comments on it and view past comments..
June 2020
Shankar from Compufy Technolab
Company Size: 11-50 employees
Industry: Computer & Network Security
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Very good application
Really excited to use in production environment. Working great.
Pros
Application is very user friendly and easy to use. Faster when monitoring and exploring resources. The main thing is onestop solution for any technology stack.
Cons
Dashboard looks quite congested, Must be having a setup wizard for user when login instead of all icon placed at home screen
Reasons for Choosing germain APM
Other applications were complicated in configuration and costlier in comparison of features.
Response from germainAPM
Replied July 2020
Hi Shankar. Thank you and couldnt agree more! we are looking at providing this setup wizard by 12/31/20 (may seem far ahead but we have so many other things in the pipeline...if you need this more urgently, please reach out to whoever you are working with or use this info @ germainapm.com
