All Electric AI Reviews
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Austin
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Excellent service, incredible value
They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.
PROSElectric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.
CONSThere are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.
Reason for choosing Electric AI
We chose them because of their incredible value (they blew everyone else out of the water,) and because they integrated with Slack, which is already the hub of communication in our business.
Dhananjay
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
"Transforming the Energy Sector with the Power of Artificial Intelligence: Introducing Electric AI"
Electric AI is a cutting-edge software that utilizes advanced machine learning methods to enhance the efficiency of the energy industry by optimizing energy usage. Its capabilities have the potential to lower energy expenses, increase reliability, and support sustainable practices, while also providing valuable real-time insights and recommendations to aid informed decision-making. All in all, Electric AI shows great potential to revolutionize the energy industry through the power of artificial intelligence.
PROSThe main goal of Electric AI is to enhance the efficiency of the energy industry by utilizing cutting-edge machine learning techniques. By analyzing data and making predictions, this software has the potential to lower energy costs, increase reliability, and promote sustainability. Furthermore, it provides valuable real-time insights and recommendations, allowing companies to make informed decisions based on accurate and up-to-date information.
CONSIt is important to recognize that Electric AI, like any software, may have constraints, including issues related to the quality of data, challenges in implementing the software, or potential biases in its predictions. These constraints must be taken into account and addressed appropriately to ensure that Electric AI can fulfill its intended objectives successfully.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2021
Great marketing, good ideas, poor execution
I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes. My CS rep was awesome, he could not have been more understanding and dedicated to making the partnership work, and I felt awful constantly having to raise QA issues with him. The product team seems to have the right ideas. One specific product person I spoke with was very understanding of how the issues we were facing seemed to manifest, and we appeared in agreement on how technology and automation was the key to the success of the product. I appreciated her willingness to sit down and chat about the health of the partnership. Unfortunately, I cannot recommend Electric in this current form. Without key investments in automating against well documented and established SaaS APIs, there is too much human involvement. Almost every task requires one of your employees to double check their work. I'd be very curious to see how the product functions in 12-24 months once they get through some more of their roadmap.
PROSI love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.
CONSQuality of service was the #1 issue on a consistent basis. Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process. It would take hours and constant prompting to get updates to tickets or to close any kind of loop. Many promises made during the sales process wound up being completely untrue, such as DIY JAMF/MDM policies, and being given the JAMF/MDM config/instance when the contract expires. Onboardings were executed on time but with regular mistakes, such as missing group memberships or typos or putting their new work email in as a personal secondary email. Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on. In the waning days of our contract, onboarding requests were marked as completed despite having absolutely no progress made. Even now after having cancelled our contract, they continue to try and bill our card for a contract extension that was cancelled, even after direct outreach to have them stop.
Karen
Professional Training & Coaching, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Electric is an invaluable resource for my company
My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning but I believe that's merely from not clearly knowing each organization's expectations. But once that was rectified, it's been an amazing experience ever since. I've experienced nothing but the highest level of customer service for the most part and truly depend on Electric for our IT needs.
PROSThe ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us!
CONSI've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I had to repeat myself and it was quite time-consuming having to repeatedly explain my needs.
Reason for choosing Electric AI
N/A
Danielle
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Very Helpful IT Resource!
My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate all their efforts.
PROSI have worked with Electric for almost 3 years! We have had our ups and downs but overall I am happy with their performance! Each tech that I speak with is knowledgeable and friendly. They are responsive and troubleshoot an issue from beginning to end. I appreciate the constant communication through Slack.
CONSAlthough they are responsive, sometimes it does take some time to arrive at a solution (this happens rarely).
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Business is struggling: Layoffs and Leadership effecting customer experience.
Our journey with Electric AI was fraught with challenges. An initially promised dedicated account manager was overshadowed by company changes, impacting our onboarding.Service quality wavered, especially with our Microsoft and Meraki license deployments. A Meraki licensing error halted our operations for two hours. Electric AI couldn't help, leaving us to solve the problem alone.Communicating concerns to their executives yielded unsatisfactory responses. Issues included license over-purchasing, incorrect assignments, and missing security software deployments.Considering Electric AI's premium rates, the value for our investment was questionable. While they have potential as a leading IT provider, our experience prompts caution for potential clients. If Electric AI addresses these issues and prioritizes customer experience, they could reclaim their status as a top managed IT provider.
PROSInitial Promises: The company began with the assurance of a dedicated account manager, indicating a willingness to provide personalized service.Potential for Growth: Their internal restructuring suggests that they are aware of issues and are attempting to pivot or grow, which might indicate a forward-thinking approach.Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience.
CONSUnfulfilled Commitments: Despite the promise of a dedicated account manager, the experience didn't align with initial assurances.Impact of Internal Changes on Customers: The major layoff and other internal challenges directly impacted the onboarding process, indicating a lack of contingency planning.Lack of Responsiveness: Despite reaching out to the highest levels of customer service, concerns weren't adequately addressed, which can be a red flag for future support interactions.Trust Issues: The initial setbacks created a foundation of mistrust, which can be challenging to overcome in a business relationship.Prolonged Resolution: Even after expressing concerns, the expected resolution time was significantly longer than anticipated.
Reason for choosing Electric AI
When I initially signed up with Electric AI, I was under the impression that I was investing in a top-tier service. Their rates were among the highest in the industry, and after speaking with several current users, I felt confident that the premium price would correspond with premium service.However, my experience turned out to be significantly different from what I anticipated:Staff Layoffs: Soon after I began my onboarding process, Electric AI underwent major staff layoffs. This internal change directly impacted the quality of service and attention I received. While I understand that companies undergo restructuring, the ripple effect on customers, especially without adequate communication or contingency plans, was deeply unsettling.Leadership Concerns: Beyond the staff changes, there were evident leadership challenges that further exacerbated the situation. Whether it was a lack of clear communication, delay in addressing pressing issues, or an overall disjointed approach, the leadership's handling of these transitions was far from ideal.In hindsight, while the company might have been a top choice in the past, the changes they've undergone over the last year have taken a toll on their service quality. I genuinely hope Electric AI can turn things around, but for potential customers reading this review, I recommend proceeding with caution and considering the current climate of the company before making a decision.
Reasons for switching to Electric AI
The business [sensitive content hidden] was retiring and recommended Electric AI as a provider among others.
Stuart
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Run Don't Walk to Find Another IT MSP
Terrible.
PROSNothing. This was one of the singular worst service experiences we have had as a business in almost 20 years.
CONSThe fact that they were unable to deliver the service we contracted for. Only a small portion of machines were being managed correctly with their MDM. Their system for managing hardware, Turbine, is a disaster, and their help desk was more or less useless, resulting in my staff managing their IT issues. A total failure.
Reason for choosing Electric AI
We believe the it of IT as a managed service was a good one and still is. Electric is just an awful provider.
Charles
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Finally. An end to fractional IT woes!
Electric pretty much solved our IT woes. Huge improvement in quality AND cost.
PROSElectric has vastly improved IT service delivery and response time while cutting our cost by 40%. Fractional IT is not around when you need them and in the office when unneeded but Electric is always there to respond. We pursued SOC certification and Electric was integral to implementing requirements, rolling out new services, and documenting everything.
CONSDoes not assist with phone systems. Printer support can be spotty from offsite. There was a bit of short staffing on their special projects team for a while but they seem to be fixing that and it hasn't been a big issue.
Vendor Response
Thank you for your review, Charles!
Replied February 2020
Michael
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2020
Electric AI Review
really easy to use. mostly communicate through Slack. saved us having an internal IT FTE
CONSthe response team can be long. usually it isn't but sometimes it takes more than a few min for them to respond.
Anonymous
201-500 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Really good and professional ITservice
In most cases, responses are fast and helpful.
CONSSometimes the response time is too long.
Jean
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
IT Service
Because I have a monthly check-in with our account rep, we plan ahead and issues get resolved quickly and easily. While they make great use of automation, having a human contact makes a huge difference.
PROSThey allowed us to untether from being in an office to running a distributed workforce and know that all employees have access to reliable tech support. I can set up company-wide policies and report to/approval chains easily. And, I have a real person for an account manager
CONSBecause they are always evolving and working to make the product better, sometime new products are rolled out before they are fully debugged.
Reason for choosing Electric AI
Electric provided the services I knew I was looking for, as well as keeping an eye to what was coming next.
Reasons for switching to Electric AI
Our old support was not set up for a remote/distributed workforce. To make the change, we needed a company built to handle it from provisioning and setting up new machines to making sure all employees had access to Tech Support no matter their physical location.
Tom
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Effective (and Cost Effective) IT Support
It's like having a world-class technology team at your beck and call, but affordable.
PROSElectric provides our company with remote tech support via Slack and MDM software, giving us quick-response answers and solutions to our IT needs. The service is equal to our better than our previous local solutions, but for a fraction of the monthly cost.
CONSI haven't encountered anything that we're not liked, so far.
Reason for choosing Electric AI
Initially, it was a combination of cost savings and confidence. Now, we're just happy to have them on our team.
amanda
Human Resources, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2023
Mostly frustrating to work with
It is easy to get someone onboarded. You configure the settings once and it's super easy from there. It's also nice that they have a remote inventory.
CONSThe level of their basic customer support is sub par. There are some talented engineers but you rarely deal with them. Electric caused us many headaches because of carelessness.
Paritosh
Financial Services, 201-500 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
A scam - stay away
A scam, they are wrongfully choosing clients and basically fooling them.
PROSNone - it's not a great product or a company, something ie wrong here.,
CONSElectric had a promo. Electric promised to send a Yeti if you meet for a lead gen meeting. I met with someone, he was rude, yawned on the call, and I never got a Yeti. Electric :/
Mindy
Defense & Space, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Review
Easy to use. I like the real-time support.
CONSSometimes I can just google the issue and get the problem resolved in the time i'm waiting for the helpdesk to respond