Natural Language Processing (NLP) Software

ChatPulse

RATING:

4.8

Overview

About ChatPulse

ChatPulse is a sentiment and emotion analysis application for Slack. It leverages natural language processing to provide insights into team communication, engagement, and morale. The app caters to HR managers, people managers, and employees. HR managers can track sentiments and emotions across the organization to understand team morale. It allows early detection of changes in engagement and helps identify bottlenecks. People managers can use ChatPulse to improve communication with direct reports. It helps them learn to communicate more positively and find opportunities to delegate. Employees can use the app to strengthen communication with colleagues. It provides real-time feedback on messages to identify strained relationships. ChatPulse analyzes the sentiment in Sl...

ChatPulse Pricing

Free trial:

Available

Free version:

Available

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ChatPulse Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

Customer Support

4.5

Value for money

Functionality

4.5

Most Helpful Reviews for ChatPulse

1 - 5 of 71 Reviews

Read All 72 Reviews

Ruth

Verified reviewer

Automotive, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2023

ChatPulse Is a Great Tool for Detecting and Analyzing Moods and Emotions at the Workplace

I have been having an incredible experience with ChatPulse. ChatPulse is the best.

PROS

I am impressed by the capabilities of ChatPulse because it allows us to get realtime insights at the workplace. ChatPulse is reliable and easy to use. ChatPulse has the best support team.

CONS

Everything about ChatPulse has been incredible since we started using it. I have zero complains.

Reasons for switching to ChatPulse

I found ChatPulse easier to customize and more accurate.

Kayci

Veterinary, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2023

ChatPulse gets you into the mood

I have engaged it while on follow up with our clients to understand whether we delivered satisfaction or not, to understand what their feelings are in terms of our service delivery. Internally, it definitely helps know where colleagues and management are on matters performance and conducive working atmosphere.

PROS

Ive come to love this software for the amazing features it has which help with data mining, feedback comprehension, client insights as well as present mood of colleagues. It helps with reading moods!

CONS

For me its a 10/10 solution! Perfect for processing conversations, feedback, insights, mood and data, be it internally or from external sources. No negatives here.

Reasons for switching to ChatPulse

ChatPulse is fast becoming popular and effective as a NLP solution. Acknowledged for its ease of use, machine learning, message processing and outstanding platform support. Its just a superior mood reader.

Anonymous

51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed November 2023

Chatpulse - A robust solution for dynamic business

PROS

With its intuitive drag-and-drop interface and sophisticated conversational AI engine, Chatpulse's chatbots can comprehend natural language and offer tailored responses. It functions well with various CRM applications and sends out performance reports and analytics on a regular basis. In short, It is definitely one of its kind.

CONS

People who are new to technology may find the learning curve to be steep and time-consuming.

Collins

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2023

What harmonious communication is all about!

Its been great in so far as helping me relate with colleagues and clients better. Enables me understand feedback, communication, chats much much better thanks to its outstanding natural language processing capabilities. It's brought! about harmony in engagement like wow!

PROS

Definitely i love its ability to enable harmonious engagement and communication. The role it plays in helping people within and without understand each other better.

CONS

For sure so far i haven't encountered downsides with this platform. It is an amazing communication solution. Quite outstanding.

Reasons for switching to ChatPulse

I didn't like its tagging issues. Then again, present platform (ChatPulse), has proved a better solution in tersm of harmonious interactions that prove value for money.

Lawrence

Verified reviewer

Investment Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2023

Helps Understand the Mood of The Conversation

We use the tool for sentimental analysis. With the use of the tool we have been able to achieve a good reaction and customize direct customer relation. From a text we are able to tell how the customer feels about our services and products.

PROS

What's best with the tool is that it helps you to understand if the message is positive, negative or neutral. It helps to read messages and feedback across all the different channels . Once the text are analysed, you are able to address the negative messages , and understand what you are doing wrong.

CONS

Offers the excellent opportunity to understand what customer say about your product.

Read All 72 Reviews