All ChatPulse Reviews
1-25 of 71 Reviews
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Ruth
Verified reviewer
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
ChatPulse Is a Great Tool for Detecting and Analyzing Moods and Emotions at the Workplace
I have been having an incredible experience with ChatPulse. ChatPulse is the best.
PROSI am impressed by the capabilities of ChatPulse because it allows us to get realtime insights at the workplace. ChatPulse is reliable and easy to use. ChatPulse has the best support team.
CONSEverything about ChatPulse has been incredible since we started using it. I have zero complains.
Reasons for switching to ChatPulse
I found ChatPulse easier to customize and more accurate.
Kayci
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
ChatPulse gets you into the mood
I have engaged it while on follow up with our clients to understand whether we delivered satisfaction or not, to understand what their feelings are in terms of our service delivery. Internally, it definitely helps know where colleagues and management are on matters performance and conducive working atmosphere.
PROSIve come to love this software for the amazing features it has which help with data mining, feedback comprehension, client insights as well as present mood of colleagues. It helps with reading moods!
CONSFor me its a 10/10 solution! Perfect for processing conversations, feedback, insights, mood and data, be it internally or from external sources. No negatives here.
Reasons for switching to ChatPulse
ChatPulse is fast becoming popular and effective as a NLP solution. Acknowledged for its ease of use, machine learning, message processing and outstanding platform support. Its just a superior mood reader.
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Chatpulse - A robust solution for dynamic business
With its intuitive drag-and-drop interface and sophisticated conversational AI engine, Chatpulse's chatbots can comprehend natural language and offer tailored responses. It functions well with various CRM applications and sends out performance reports and analytics on a regular basis. In short, It is definitely one of its kind.
CONSPeople who are new to technology may find the learning curve to be steep and time-consuming.
Collins
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
What harmonious communication is all about!
Its been great in so far as helping me relate with colleagues and clients better. Enables me understand feedback, communication, chats much much better thanks to its outstanding natural language processing capabilities. It's brought! about harmony in engagement like wow!
PROSDefinitely i love its ability to enable harmonious engagement and communication. The role it plays in helping people within and without understand each other better.
CONSFor sure so far i haven't encountered downsides with this platform. It is an amazing communication solution. Quite outstanding.
Reasons for switching to ChatPulse
I didn't like its tagging issues. Then again, present platform (ChatPulse), has proved a better solution in tersm of harmonious interactions that prove value for money.
Lawrence
Verified reviewer
Investment Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Helps Understand the Mood of The Conversation
We use the tool for sentimental analysis. With the use of the tool we have been able to achieve a good reaction and customize direct customer relation. From a text we are able to tell how the customer feels about our services and products.
PROSWhat's best with the tool is that it helps you to understand if the message is positive, negative or neutral. It helps to read messages and feedback across all the different channels . Once the text are analysed, you are able to address the negative messages , and understand what you are doing wrong.
CONSOffers the excellent opportunity to understand what customer say about your product.
jaque
Verified reviewer
Research, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Sentimental Analysis
What I like about the tool is the sentimental analysis features. With the feature am able to understand my business more by knowing where or what am doing wrong and doing right. Any text in our wall is analyzed and we are able to tell if its positive, negative or neutral. We are then able to change the conversation to fit into our positive side. It also has a feature of text analysis but for me the sentimental carries the day.
CONSIt offers more than I ever imagined. No feature that's annoying.
Trixa
Verified reviewer
Research, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Enhances Emotional and Effective Text Communication
The tool is easy to use and deploy. It also integrates flawless with other text based communication platform. The tool gives us an upper hand to understand a text message and thus give an appropriate message with no offense.
CONSWith ease of integration and deployment, features and functionality are fine.
John
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Collaboration and communication is great.
Timely Project completion due to collaboration of projects and file sharing.
PROSGreat tool for collaboration of project between users for ease of project completion.Highly scalable and effective.
CONSWorking great for the company no problems for now.
John
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
ChatPulse - Sentimental Analysis
What's good with the tool is the integration and the ease of use. All the functions and functionality keys are well labeled and responsive. It helps to analyse any text messange before you can reply. With that you are sure to respond in the most appropriate and affectionate way.
CONSEverything about the tool is easy and straightforward.
Brian
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Fantastic communication tool
Ease of use and deployment making it conducive for communication.
PROSGreat messaging tool between different departments.Ease of use and deployment.
CONSEase of integration with other applications and tools
Filmon
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Affordable and Powerful Features
First, ChatPulse is affordable and comes with helpful features Using it is straightforward and easily integrates with messaging applications Makes understanding emotions easy and comes with great analysis features
CONSIt has been instrumental with little to no drama. I recommend it
Faith
Renewables & Environment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Easy Processing Of Emotions and Sentiments
One way to ensure better communication is to have ChatPulse in place It helps in ensuring easy processing and analysis of texts to effectively understand emotions attached to messages.
CONSWhile it may seem complex, ChatPulse is actually the best and no cons experienced
Andrew
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Flawless Office Communication With ChatPulse
What makes ChatPulse amazing is how easy it makes it to understand communication deeper thanks to text and sentiment analytics
CONSWell, it meets the set needs and no major malfunctioning.
Jane
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Symbolism in Advertising Messages
It improves communication and makes work easier. Additionally, I get real time feedback from the messages I send.
PROSChatpulse is of great benefit because it has the ability to change your communications in response to feedback.This software doesn't require surveys to measure team engagement and morale.
CONSI have nothing to dislike about this software,Am still getting to comprehend this application.
Mini
Medical Devices, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
sleek and fun way to boost employee engagement
I use it's paid version so i enjoy chatpulse to the fullest.
PROSI'm impressed by its great infographics displaying sentiments, keywords, emotions, agreement etc.
CONSI'm not really pleased that chatpulse is limited to slack alone.
Paul
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Why I Like ChatPulse
We use ChatPulse to understand employee emotions and it has been great thanks to it's text Analytics featuresThe software works well with slackUnderstanding it is quite easy and it has helped in ensuring the welfare of our employees
CONSWith all its features and how effective it is, I don't have a reason to dislike it
Chris
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Seamless Experience with ChatPulse
Easy and quick Messaging becomes a less tedious experience fostering effective conversations and engagement to the users.
PROSHaving a platform where it is easy to navigate, and engage in conversations is a feature that makes even a beginner have a seamless first time experience with ChatPulse. Also, you are able to customize your chats to different themes and fonts demonstrating that the user's preference matter.
CONSIt can be integrated to third party to offer excellent functionalities.
Anthony
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
A Great Communication/Engagement Software
What I like most about ChatPulse is the ease of integration with Slack It makes it easy to analyze and understand employees emotions thanks to text AnalyticsIt is easy to use and we are able to pick employees sentiments and emotions
CONSNo issues as ChatPulse has always met our needs ever since deployment
Bradley
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
My Honest Opinion About ChatPulse
I like the ease of analyzing texts/messages thanks to the text analysis featuresIt makes analyzing sentiments easyIt makes It was to understand employees emotions and it's helpful in ensuring we understand their needs
CONSIt's a great software and I can hardly list issues because I haven't experienced any
Maurice
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
My Experience With ChatPulse
When it comes to customer engagements, ChatPulse offers best features. It's a cost effective and easy to use toolBesides making engagement easy, the software also comes with text analytics features. I like the easy integration with Slack
CONSWell, ChatPulse has worked as expected and no major flaws
Leo
Verified reviewer
Textiles, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Strengthens and helps closer communication
The analysis that allows to measure the positive or negative emotions of the members that are linked to Chatpulse evolves the way of having a closer communication because it makes it more precise when understanding how the person's emotion is, its analysis is relevant so that the performance obtained at work is the commitment obtained by the person
CONSIt only has integration with Slack, it would be nice if it had more options
Prashna
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Language Processing software
My overall experience was great and really hope that I would remain as delighted as I am using this.
PROSWe use this to analyze the text from our clients to further our understanding of the meaning and the real sentiment of the message. This does the job very well and the user experience of this is great too.
CONSin our use case this always has given the best possible results to us. So it would be hard for me to point out a con with this software
Joan
Verified reviewer
Wine and Spirits, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
improve team communication
a very pleasant experience to be able to know the emotions of others without much effort with face-to-face interaction
PROSa very productive tool where it analyzes the feelings of the employees and thus find out more easily if they are exhausted, angry or happy, since when an employee is exhausted their productivity decreases and their work environment is affected, I like it because only through from writing in slack you can analyze these types of emotions
CONSI would love it if it could be integrated with other applications to define the emotions of my colleagues who don't talk on slack
Matthew
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Why ChatPulse Is a Must Have For Businesses
First, I like the sentiment analysis capabilities of this toolIt makes engagement easy and enhances employees morale.It is effortless to set-up and use
CONSI must admit that ChatPulse is flawless and so far I have only had great experiences with the software
Luke
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
ChatPulse - A Great Tool For Understanding Employees Emotions
First, the integration with slack makes it a big dealThe fact that we can understand employees emotions and feelings makes it a must haveHas all the features we need including text analysis capabilities
CONSI can't really think of any flaws. It's perfect