Bloomerang Software

4.67 / 5 (697) FrontRunners

Our advisors have recommended this product 29 times in the last 30 days

About Bloomerang

Created in 2012, Bloomerang is a solution for small and growing nonprofits. It enables users to view an organization's donor records, track the best time to contact each donor and measure a donor's engagement level to make it easier for users to know when someone should be contacted.

This proactive approach can help simplify maintaining and increasing donor loyalty, as well as revenue. 

Donor retention rates can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. Engagement levels are ranked by “cold”, "cool", "warm" and “hot.” 

Bloomerang is a cloud-based system and allows for unlimited users. The system is a particularly good fit for small to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

697 Reviews of Bloomerang

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(495)

495

4 stars

(180)

180

3 stars

(14)

14

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 697 results

November 2019

Jeff from American Venous Forum

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful. In my current role, I set them up with Bloomerang as their first database. I have also recommended it on multiple occasions.

Pros

Bloomerang is intuitive and easy to use. Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else. The ability to create embedded forms is a lifesaver. The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file. The integrated DonorSearch option is convenient, useful and cost-effective.

Cons

If my organization ran a ton of events, I'm not sure this would be my optimal solution. Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Reasons for Choosing Bloomerang

Ease of use, integrated forms/email/DonorSearch, custom fields

October 2020

Carter from The Daily Caller News Foundation

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Bloomerang for any nonprofit

Love it. This is the third nonprofit that I changed over to Bloomerang. Well worth the money.

Pros

The best part of the software is that it is so user friendly. I've used Razors Edge, Donor Perfect, Salesforce and a variety of other products - I now call those products my dinosaurs. They made updates on antiquated database software increasing the number of steps one had to take to get a report, add a new donor or create communications. Bloomerang is quick, user friendly and easy to use. I also really appreciate the great customer service. They respond quickly and are always very helpful.

Cons

Some of the templates in the email section look old. I wish they had a better graphics designer on board.

Reasons for Choosing Bloomerang

Less hassle, better at a glance review.

December 2015

Brian from Portland Adventist Community Services

Industry: Civic & Social Organization

Time Used: Less than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

2.0

December 2015

Great concept, but flawed and in need of significant improvement

Pros

Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.

Cons

No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.

Response from Bloomerang

Replied April 2020

Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously! You now have the ability to edit individual letters without the need to export! https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/ We also now have a Mailchimp integration! https://bloomerang.co/blog/new-feature-bloomerang-mailchimp-integration/ We're always making improvements, so be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!

November 2020

Ashley from Chatham Savannah Citizen Advocacy

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Bloomerang for a small 2 person office

We use Bloomerang as CRM and Donor Database, we use the enewsletter functions, online forms.

Pros

User friendly for non database experts, easy reporting, easy production of thank you letters etc.

Cons

I am pleased. I am sure I don't use it to full capacity. I need to learn more about if there is any easy way to do ticketing. I have used Eventbrite for ticketing as their process is easier. I have used Give Lively for Peer to Peer fundraising. So there is room to add additional features to Bloomerang.

Reasons for Choosing Bloomerang

Price, ease of conversion, and ease of use

November 2020

Melody from Lussier Community Education Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

5.0

November 2020

Bloomerang Review

In one word- easy.

Pros

My favorite feature of Blooomerang is their customer service. It's fast and so so helpful. This software is capable of a lot, but sometimes its hard to recognize of understand what you can make it do. Most things have obvious buttons or functions, but sometimes you can edit or twist those functions to best serve your organization, and it sometimes is not obvious how to do that. But if you contact customer support, they can solve any problem quickly, and if they can't, they go and figure it out and get back to you. It's amazing! I've never had such consistently positive interactions with tech support services, and I really appreciate that most about this software.

Cons

It's a very specific fault, but the fact that we can't add interactions or notes to a household so it shows up on all connected accounts. It has to be however many separate accounts that show up under one feed. An example of when this can be frustrating is when an entire household of four attends an event, and we want that to show up on their timeline, we have to go in and add that interaction to each individual account. It would save a lot of time if we could make one interaction in the household that shows up in each account- adding one interaction over creating four separate ones.