Our overall experience with Donorview has been exceptional. Implementing the CRM as our first option and choice for a new office, we have not been disappointed. Brilliant product.

The user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours.

While there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently.

Our experience has been amazing. The support that everyone at DV gives to their clients is amazing and 100000000% better than what we received with the other software we were using.

We had Raiser's Edge prior to moving to Donorview. One of the things we like most is the ability to pull reports within seconds and with ease. Raiser's Edge was too complicated when it came to reports. DonorView makes it so simple.

The thing we like least about the software is the membership feature, but that has nothing to do with how good or bad it is, we just haven't had a reason to use that aspect yet so can't really comment on it beyond that.

I'm not looking to switch away from DonorView, simply because it's better than the patchwork of applications we were using and it's in our budget as a non-profit. I'm still holding out hope that DV will start putting some investment into seriously improving their product for the end user, especially for power users who are responsible for maintaining enterprise data. If they don't, I'm worried that the company will go belly up. But for now, I'm sticking with it despite how frustrating the system is to actually use in the real world.

The idea behind DonorView is great. You keep everything in one place to get a 360-degree view of your constituents and replace all the various individual systems for email, web forms, payments, events, donor tracking, CRM, etc. And you do it at an affordable price. All these features are, in fact, in the system, which is wonderful. It's in the execution things start breaking down.

When we signed on to DV over a year ago, I knew there were practical problems with the system but hoped they had an aggressive development team which would stay competitive by continually improving the product. By now, it's apparent that they do not have an aggressive development team and appear to be putting almost no effort into improving their product to stay competitive, which is frustrating for the user and makes us worried that the company may fail and leave us hanging. DV obviously doesn't use this system themselves, at least not in the full way it's intended to be used, or I'm sure the more glaring problems would have been solved by now. There is no power-user interface. You can only search for constituent records with a single string across all fields, for example, rather than being able to search for combinations of field values with wildcards. You lose your found set whenever you drill down — extremely frustrating. You cannot edit multiple records at once if you find a widespread problem (although DV will offer to write an ad hoc script for a fee). Constituents can create duplicate records without the system flagging that event for you. Couples with individual records can use a DV campaign page to donate as a couple, creating a third record, and there's no automated way to split that out to the pre-existing records. You can use a "Family" field to create households, but there's no way to tell the system that you want to mail to some of those households as a household (e.g. we have some donors who tell us they want a single mailer every time, yet they don't always donate, purchase, or volunteer as a couple, so there's no automated way to ensure that they get just one mailer — it has to be done manually every time). Also, the email "templates" are not templates, they're just saved emails. Actual templates would be so much easier to work with. DV has effectively locked down certain design choices by preventing override, which is a real pain when their choices are bad, such as a hard-to-read gray font — I had to go in and tinker with the code to stop the system from ignoring my commands to use a darker font. You can't create any conditional auto-completes (e.g. having all new constituent records within certain cities, ZIPs, and counties automatically fill in a Service Area field). The list goes on. In short, DV doesn't really pay attention to the needs of the actual user in the field and they don't seem at all focused on creating a superior product for the end user.

We really like DonorView. We came from Giftworks and Paypal, and DonorView is incredible. The system is incredible smart and well thought out.

Donorview is extremely customizable. It is easy to input new constituents, and the fluidity in which the events, fundraising, and constituent modules interact is fantastic. We like that we can do survey's in the system itself and track responses. Reports are easy to pull. We also like that when we do encounter problems, customer support returns out email and helps out quickly during business hours. They have implemented features for us when we request and are happy to help in any way possible.

The biggest downside to DonorView is that support is only available during normal business hours. We do a lot of evening and weekend events, and support is not available then. I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard. DonorView is also fabulous at implementing new feature requests, but they aren't great at telling you that they have done so! I have absolutely discovered by accident that something I requested was done.

Excellent!

DonorView is very user-friendly, which for me was one of the main selling points. Before moving to DonorView, we used a donor management system that was clunky, convoluted, and overall just too big for an organization like ours. DonorView made life a lot easier - combining a way to organize constituents better, maintain e-communication, run reports for metrics, and seamlessly fit with the look and feel of our website to attract more donors. The support is also top notch - when we have a question or a problem, the DonorView team is very communicative and committed to finding a solution. If we need fields added to profiles, etc. DonorView is very accommodating.

This is likely due to my own shortcomings rather than a flaw with DonorView (I am not trained in web design, etc.) but I sometimes have trouble with the e-mail templates. Like I previously mentioned, anytime I have a question or issue, the team helps me fix it promptly.

Overall, we still really like the product, but more training for the trainers would be ideal. Make sure organizations are aware of the exact items they get to use before making them sound free.

I love that Donorview has the capability to help hold all of our information. As a non profit organization, it is so easy to get lost having to use multiple different software programs for donor management, fundraising events, etc. With donorview, everything is here- like a "one stop shop".

We had a great introduction/ tour of donorview, the sales man was wonderful and insightful. This all sounded like an amazing deal, especially for the price. However, as we have started using the program more, a lot of the options we had discussed during the initial meeting turned out to be some or of add on. One(s) that we would need to pay for (on top of the initial costs) in order to use. This was very discouraging. And the training videos are also added expenses.

Overall we love DonorView and it has been an excellent addition to the functionality of our organization.

The ease of using DonorView has completely helped our organization. It offers everything we needed such as tracking donations, membership, embedding forms onto our website, events, and SO much more. DonorView customized our entire database to fit our organization needs. It's like we have our own personal system that no one else has with all of the custom features DonorView created for us. Whenever we need changes, they do whatever we need with no fees to do so. We are incredibly grateful for how accommodating their customer service is as well. They always get back to us with any questions or requests to make changes to our account. Typically in less that 24 hours. It's great having such a great team to rely on to make sure our organization functions well.

Initially getting the software there is a lot to learn with certain features. But, DonorView offers great help videos you can watch. If your questions aren't answered in the videos, their customer service is a great plan B and they always get back to you quickly.

We had become increasingly frustrated with out previous platform in terms of errors, poor customer service and increasing costs. We've experienced the exact opposite with DonorView. The ease of use, data integrity, excellent customer service, affordability and constant enhancement has helped to reinvigorate our fundraising and donor relations efforts.

This software was easy to implement and we feel good about how we were able to maintain data integrity in the process. Customer service is excellent--- prompt, accessible and collaborative problem solving. The database is easy to navigate and the DonorView team seems very open to suggestions for enhancements.

We had struggled a bit with the automated donor recognition letters, but a recent enhancement addressed this issue. We also had some feedback that the peer to peer fundraising pages were less intuitive than our last vendors pages, but, again, this has improved and we had greater success as the year progressed.

Customer service is great - explains things easily and timely. The help videos in particular are wonderful!

Donor View allows us to maintain great communications with our donors, filter them for upcoming events and pledges, and ensure all tax documentation is timely sent each year.

To ensure/force a login when a returning donor or new donor/constituent gives to us.

Overall, we've been pleased with the solution and the company. As long as you go in with your eyes open and manage your expectations, you should be quite satisfied. Everyone we've interacted with is pleasant and committed to helping you get value out of the software.

The breadth of features is exceptional. We were able to replace almost a half-dozen solutions with DonorView - dramatically simplifying our workflows and processes (as well as saving some money).

While DonorView can do a LOT of different things, it does none of those things exceptionally well. The features in any given area will not be on par with the features of solutions focused specifically on that area (e.g. donor management/fundraising, event management, etc.). Also, the workflows are not always intuitive and the available tutorials do not cover all of the software's functions.

We've been with DonorView since 2017. Overall, we enjoy our use of it. We realize there are things within it we have not even touched yet. This CRM has widespread capabilities.

We looked at multiple CRMs before choosing DonorView. The overall feel of this CRM is very manageable. Things we were not able to figure out, their CS support has been wonderful.DonorView is the hub for us - volunteer tracking, donations, events, donation pages.

Some reports are hard to figure out how to build. The fundraising side and CRM sides don't talk the way I would like them to sometimes. There also has not been a "global" replacement feature.. or global anything yet.

It does not live up to the hype that the sales team sold us on.

We were "sold" on all of the great features and that it had an online auction portal.

It has been buggy and problematic since day one. There are NO data formatting restrictions, so you are going to get data in multiple formats. Junk in...junk out...very unprofessional look. No way to control that...and they don't seem to care about it either. Data pulls are inconsistent. You may tag something in a "Category" and then try to print using that tag, and not all of the tagged items will be pulled on the report. This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start. It glitches the first time almost every time. In the afternoon, the site gets VERY sluggish. I honestly would NOT recommend you go with DonorView...too many issues.

#1 Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction. #2 Innovation - Donor View understands our non profit business environment and works with us to create effective processes.

The integration did take a fair amount of time and I was not part of that process . As a user the software training provided by DV was excellent. DV is not without it's problems. But in my opinion as one user - DV focuses on customer relationships so that our organization does not lose revenue, it seems like everyone that I have interacted with at DV is committed to viewing their operations from the customers' perspective.

We are able to maintain better records and save time with tax acknowledgements by using DonorView. It enables us to have a singular, cohesive database for donors, volunteers, and board members. It also allows us to easily conduct membership and event sales on our website. We are looking forward to utilizing additional features in the near future.

This company has some of the best customer service that I've ever experienced. They are always willing to help rectify or explain any issues that we run into. Overall, it integrates smoothly with QuickBooks Online.

Creation of events should force you to map items for accounting, as we've run into unmapped new events causing sync problems. We've also run into issues with DV sending data to QBO in micro details instead of being able to roll into a singular sales receipt. Hopefully, this will be one of their future feature updates.

The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

The support team at DonorView has been wonderful. They are always ready to walk you through a process and have even added some reporting functions at my request which allowed me to cut my time in half when running reports for gifts/events. This was a big help when organizing the major gala we host every year.

I am the Development Director for a small private school with no assistants or committee to help me organize fundraising events and donations. This program helps me document donations, track donor contributions over the years, integrate/embed donation or event pages onto our school's website, and (my favorite feature) it's easy to pull specific reports.

There is nothing I don't like about the software, but there are areas I need to get more comfortable using. There are so many features to make my job more efficient and I need to set up a time to train on those areas.

Was easy to work through and love the instruction videos

The events are very thorough and concise.

Would like in memory to be on every aspect, such as events.

I like the event campaign features.

DonorView has a log of functionality that is customized to my organization's needs. The customer service is friendly and timely.

I have a lot to learn about DonorView's functionality. I have records that are associated with an organization, but I also need to use the data to address individuals that are associated with the organization. This has been difficult to manage when I export the data to send correspondence to the organization/donors. As our donor base increases, this will be more difficult to decipher. DV charges 5% for online credit card transactions. This is higher than average. I am currently exploring other options for this functionality.

This is very easy to use.

I really like DonorView. It is a vast improvement over our previous donor software. The one thing I wish it could do better is filter more easily. Although, that may be a user error more than anything. However, anytime I have a problem or question, I get a helpful response very quickly.

I wish that DV was easier to read on my mobile phone. It doesn't seem to be very mobile friendly to me, at least on my phone. I also wish that the mobile payment was set up for android.

It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

Super quick support when needed - quick replies whenever we are needing support.

I like the email templates and the ease of sending out mass emails to donors.

The software feels a little outdated and can be slow when creating email templates for mailouts. I also feel like the website and donor pages could be updated for a more modern look and feel. User-friendly but could be improved.

Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

Very positive.

What I like the most is the number of modules that are all integrated out of the box. This drastically reduces the labor time to add people to lists. Email marketing, auctions, CRM, events..... This is all great.

There are a lot of features built into Donorview. Sometimes it take a while to understand how everything is suppose to work. One feature that I would like to see is an invoicing capability.

DonorView has been wonderful-- the customer service is some of the best I've ever encountered and the platform is exactly what we were looking for.

The email functionality is good, but not as user friendly as Constant Contact. It's worth it though, having all of our databases in one system.