All Engagifii Reviews
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Dustin
Verified reviewer
Government Relations, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Not Just Search - Best Bill Tracking
We had bootstrapped our own bill tracking service for many years, but due to some technical issues, we went to the market to fill this need which is critical to our client service and doing our work day to day. Engagifii not only looked good on paper they had met our expectations in practice. When we have run into technical issues during implementation or the occasional system glitch, the tech support and customer service e team has been very responsive.
PROSAs a lobbying firm, it is critical for us to track and report legislation as it moves through the process for our clients. Engagifii has superior reporting options than any other product on the market. In addition, the bill tracking system is top notch allowing for comments to be included and tracking of bills in many methods including bill status and priority. Lots of bill tracking products focus on searching for a bill, but have limited tracking and reporting options. Engagifii is the whole package.
CONSThe Customer Service and Tech Support teams are very responsive and have been working with us to tweak their reporting options to eliminate duplicative efforts. The reports work great, but the Engagifii team have gone above and beyond to help us reduce extra efforts on our end. The system has notifications, but we are working with them to load bills and thus notifications quicker.
Reasons for switching to Engagifii
We had some technical server issues that made it difficult for us to continue to manage our in-house bill tracking system without IT support. So Engagifii not only had a good off the shelf product the technical support they provide is better than what we could replicate in-house.
Vendor Response
Thanks so much for the kind words, Dustin! Our team truly enjoys serving you and yours. And we appreciate the open flow of ideas, helping us to create a truly unique and powerful solution for lobbying firms. Keep 'em coming!
Replied August 2022
Rhonda
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Good product, great customer service
Customer support from Engagifii has been top notch. The team is available and willing to listen and quick to respond to/resolve issues.
PROSSecure separate server for member information; ease of registration; customization
CONSSome features are not yet available that are critical to the system (i.e., ability to withdraw candidates from classes, ability to delete courses).
Reasons for switching to Engagifii
Old product was phased out.
Vendor Response
Thanks so much, Rhonda! It's always such a pleasure working with you and the team!
Replied August 2022
Reginna
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed August 2022
Takes Some Getting Used To.....
The parent company we use elected to use this product so we don't have a choice other than to use it but it provides about the same amount of information as any other product of its type.
PROSThe registration process is easy for professional learning.
CONSI don't really see many improvements over the system that was already in place (Capitol Impact) for registration. The notifications that approval is needed are sometimes glitchy, at best.
Reasons for switching to Engagifii
The parent company elected to make the switch.
Vendor Response
Thanks so much for sharing your thoughts, Reginna. Your insight that the change takes some getting use to and that the initial advancements are somewhat marginal are totally fair. Of course, the work never ends, with well over a dozen major releases this year alone, with new features and capabilities hitting the platform constantly. Keep sharing your ideas and needs and we'll keep innovating and improving.
Replied August 2022
Molly
Government Relations, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Solid product
Positive experience overall.
PROSWe use engagifii to track legislation during the general legislative session. It is has helpful tagging and tracking features and it is nice to be able to have multiple users.
CONSSome of the tagging and tracking aren't as nimble or customizable as we would like. It would be nice to have a foundational summary that could be different than notes on specific language as well as track our bill position over time as various substitutes and amendments come forward.
Vendor Response
Hey Molly - Thanks so much for taking the time to share your thoughts! Much appreciated. I'm sharing your thoughts with our Government Affairs team and would like to ensure you're aware of our public roadmap, where you're able to share insights directly if you'd like. Thanks again! https://portal.productboard.com/engagifii/1-engagifii-product-roadmap-and-customer-feedback-portal/tabs/10-relationships/submit-idea
Replied August 2022
Heidi
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
I love working with my customer service manager who has experience in web platforms.
This system has improved our organization's overall communication efforts. We now can view if our messages were delivered and opened. We are able to use code or build templates within the system for branding and marketing purposes.
CONSThe platform's interface isn't visually appealing, but it gets the job done. If the user isn't familiar with the system, it can seem intimidating because of all the capability functions.
Robert
Government Administration, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2022
Icarus
When the program was merely a legislative tracking program, it worked fine. As the company expanded and started going into new areas, it got spread thin and started to crack. When they were unable to deliver what was promised and paid for, we had to change to another company that could fit our needs.
PROSI really liked the ability to track legislation and work with my team on analyzing bills.
CONSThe product had bugs and at times did not work as promised. New problems were encountered years after rollout. Some times patches and improvements were applied during the middle of the legislative session causing chaos. Some functionality didn't make logical sense.
Robin
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Our long standing relationship continues to prove they are equally vested in our goals!
Up dated functionality! Fresh, crisp pages! We can integrate more of what we want to share with our customers.
PROSThe updated software gives us the opportunity to have a fresh, clean, current look, which is appealing to our customers. Any change is difficult, but the support and ease of use continues to make the transition painless.
CONSThe software itself is not the problem. We have to learn to use it and it is completely different from what we were using. This is our problem. Not the product, but the key had been the support!
Katie
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
This company continues to improve each day.
This software addresses the needs of our organization, and when we have an idea to improve functionality, they address it and help make improvements. I really appreciate that they listen to the customer and act on suggestions that we make.
Tim
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
The ease of use and functionality has allowed us to communicate with our membership in new ways.
The ability to communicate and exchange information, as well as post information for review and comment to multiple users has given us a huge advantage on our advocacy programs such as legislation.
CONSWhen working with Capital Impact, the ability or ease to update email and reports is difficult at times and cumbersome. Editing, for example, make it difficult to import pictures, or Word and PowerPoint documents.
Earla
Government Administration, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Wyoming Association of Municipalities
I hope that it will eventually be able to accept two people with the same email address.
PROSThe software has a lot of nice features.
CONSEvents needs a few more updates for me to use it.
Reasons for switching to Engagifii
Capitol Impact will be replaced by this software.
Vendor Response
Hey Earla! Thanks so much for taking the time to share your thoughts. We appreciate your partnership and are continuing to driver more and more functionality toward the Events tools, with a good deal of focus set on single day registrations and cancellations right now. Can't wait to show that stuff to you!
Replied August 2022
Jacqueline
Government Administration, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
member
It's a fine product, so far it provides our office of what we need to review and reports.
PROSIt's ease to maneuver through the software and run its reports.
CONSSo far, I have not encountered. It's basically used for my departmental needs.
Vendor Response
Thanks so much, Jacqueline! We love working with you and the team and are so thankful that you've found a lot of value and success as the platform has continued to evolve with your feedback. Cheers, Ben
Replied August 2022