All Givebutter Reviews
1-25 of 451 Reviews
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Blake
Non-Profit Organization Management, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed December 2021
Givebutter: The Gift That Keeps on Giving
Leah
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Wonderful for Nonprofits
My favorite features are the fundraising and online auction. We recently used this feature for a fundraiser and had a lot of success.
CONSThe customer service response time is great, however, one of the chat representatives was not helpful and did not know how to fix an error I made. He took a very long time trying to find the answer and ultimately was unable to help. Thankfully another representative reached out and my problem was fixed immediately.
Reasons for switching to Givebutter
They were constantly changing and I didn't like their interface. Givebutter was easier to use and I didn't like that they were always merging companies. In addition, I love the way Givebutter was started.
Vendor Response
Thanks so much for these kind words, and we're so glad to hear that you enjoyed hosting your auction with us! Our apologies for the chat mishap – our team is always learning and improving. We appreciate you being a part of the Givebutter fam!
Replied December 2023
Nathan
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Integration with Bloomerang is critical and easy to use
We would not have used GiveButter if it had not been for their Bloomerang integration. That has made transferring donor data and information super easy.
PROSEasy and very intuitive to use. Free to set up pages and has a good number of options to use, but not an overwhelming number of options. Love that on auction items, you can manually add bids (for live auction) and can change the auction start date for each item.The integration with Bloomerang is crucial! It is the reason that we are using GiveButter. There are other good options out there, but they don't have the native integration.The Live Display feature is slick and will come in handy at live events for real-time updates.
CONSFor some reason, text will not format correctly in the Story section, especially when copying and pasting. I have been told by support that I need to manually type everything in versus copying and pasting. Bullets when formatting text don't work correctly either. This is a basic feature that must be corrected immediately.The ability to use discount codes on the registration page is pretty weak. Cannot configure codes to specific items. For instance, if you want $10 off a specific ticket, you can't assign it to that specific ticket. Doing a percentage amount can get messy too. Need the ability to assign codes to specific tickets.Missing chance drawing (raffles) functionality. We're bastardizing a way to do it using auctions, but I hate to have to bring in another software to execute the chance drawing.
Reason for choosing Givebutter
Love RallyUp, but we need the Bloomerang integration. We did one event with RallyUp, which went really well, but the back end cleaning up and reporting was a mess.
Reasons for switching to Givebutter
The Kindful product is pitiful. It is not very flexible and graphically intuitive.
Vendor Response
Thanks for sharing these thoughts, Nathan! We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. I've added all your feedback to our roadmap so engineering can take it into consideration for our next updates.
Replied May 2023
Laura
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Non profit use
I use it for 2 different non profit organizations and find it relatively easy to set up. I like that you can "personalize" the url. Gives it legitimacy over gobbledygook letters.
PROSIt's colorful and for the most part intuitive and user friendly. There are definitely some quirks when setting things up, but their staff is really helpful and typically responds quickly and with helpful info.
CONSSafari OS doesn't play nicely with Venmo on Give Butter, causes frustration with guests
Reasons for switching to Givebutter
cost of the product available was perfect
Vendor Response
Thanks a bunch for sharing your thoughts! Your feedback really helps us improve, and we genuinely appreciate it. Keep making the world a butter place.
Replied April 2024
Helen
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2023
Disaapointing results for our first big fundraising event!
Meh.
PROSWorks well for simple online donation tracking and follow up.
CONSThe Auction feature is a big bust and I dislike the use of the word "tipping" for donors.
Reason for choosing Givebutter
Price and we liked that it was less complex--it fit our needs better.
Reasons for switching to Givebutter
Needed a more robust system
Vendor Response
Thank you for sharing this, Helen. We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. You are always welcome to turn the tipping option off, although keeping that activated is what makes Givebutter free for you to use. I'm sorry to hear you were disappointed in auction. We continue to add improvements on a weekly basis. If there's something specific you would like to see addressed, feel free to drop us a message at support@givebutter.com
Replied May 2023
Jennifer
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
YES! Givebutter is AMAZING!
10/10 would and have suggested to all my non-profit colleagues
PROSThe customer service is amazing, they have walked us through every step of set up and implementation, and answered every question from multiple staff, and work diligently to implement our suggestions.
CONSThere is a slight limit on how you can format newletters, not a deal break by any means.
Reason for choosing Givebutter
their attention to details that non-profits need, their reasonable pricing structure.
Reasons for switching to Givebutter
Network for Good had zero customer support and keep increasing their fees, the switch to Bonterra confused everything
Vendor Response
Thanks for your kind review! We're so glad you're a part of the Givebutter fam.
Replied February 2024
Najela
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Easy like butter - Givebutter works
The ease of implementation and visual options.
CONSThe red tape to connect backend credit card Stripe processing
Reason for choosing Givebutter
Ease of implementation Visual Interface and Trust in donors that we experience
Vendor Response
Such a lovely feedback, thank you! Your feedback helps us improve. Keep making the world a better place with your fundraising efforts!
Replied April 2024
Jennifer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Awesome Fundraising Platform
Loved the interface, FAQs online to help answer questions and ability to see information real time. Overall, great product
PROSEasy to use, set up and get team members in to Givebutter to do fundraising. Create exports to track dollars raised and see % to goal
CONSNothing! I would highly recommend. This product met all our needs.
Vendor Response
Thanks so much for your awesome review! It's great to hear we've met all your needs. Here's to more successful fundraising!
Replied March 2024
Emily
Fund-Raising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2024
Givebutter Use for School Fundraisers
It has been a good format for our school's fundraising needs. We need to keep as much profit as possible and Givebutter allows us to do that. We also like that it accepts multiple forms of payment to fit all needs.
PROSIt is simple to use for payment as a user and set up is fairly easy. The display is eye catching and colorful. Users can watch how a fundraiser or event is doing as well as leave a fun comment for the person they are suporting.
CONSThe user interface as a donor is not easy to move through. It is difficult to understand how to create an account for yourself, but also have the fundraiser page for your child. It is challenging to switch from the child page to a donor profile. I also found it difficult to share the page with others.
Reasons for switching to Givebutter
To save less in processing fees, but to also have a format that we could adjust to fit our needs for each fundraiser.
Vendor Response
Thanks for sharing your experience with us. Your feedback helps us grow and improve, it's invaluable to us. Thanks for being part of our family.
Replied April 2024
Austen
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Awesome Auction Functionality
Overall, Givebutter is easy to set up for an online auction.
PROSWe use Givebutter annually to help host a hybrid online and in person auction. This is the second year we have rolled out the platform, and we have raised more money using Givebutter on standard items that have always been a part of our in-person silent auction. The ability to bid in-person on the app or from a different state helps excite the donor base.
CONSThe app isn’t very intuitive, and only seems like it is for the administrators. It would be nice if the app could be used to help manage the auction as an administrator, or be used to bid by a bidder, rather than on a website on the phone.
Reason for choosing Givebutter
No charge if allowing donors to tip and free demo offered.
Vendor Response
Your auction success is inspiring! We're so happy Givebutter helped raise more money and excite donors with your hybrid auctions. Your feedback about the app's usability is noted and helps us grow. Thanks for choosing us, and for being part of our family.
Replied April 2024
Timber
Recreational Facilities and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Perfect for our needs
We used Givebutter to help raise money for our college pickleball team.
CONSWe had zero problems with the website. Great experience
Reasons for switching to Givebutter
cost and recommendations from others....
Vendor Response
What a beautiful feedback! Happy to hear it was the perfect fit for your team's fundraising needs and that you encountered zero problems and had a great experience. Your support and feedback mean the world to us.
Replied April 2024
Jennifer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Best Option for Small Nonprofits
We have no plans whatsoever to change from Givebutter and see ourselves using it for a long time. It's perfect for our needs! Any nonprofit with a budget of under 1M would be wise to explore Givebutter as an option.
PROSGivebutter's customer service is probably my favorite, though a close second is the format of the dashboard and ease of use. I always receive a response from customer service within an hour or less when I've reached out, and I see consistent improvements being made from suggestions made by users. They really, really listen to what users are saying and implement solutions quickly!
CONSThe only function I dislike is in the auction feature, where it cannot be deleted from a campaign. We launched an auction on the wrong campaign by mistake and now it lives there indefinitely, without a way to remove. However, I'm confident Givebutter will update soon to fix this, as they always have a way of listening to the needs of their users and implementing solutions quickly.
Reason for choosing Givebutter
Classy is WAY too expensive
Reasons for switching to Givebutter
Kindful didn't have options for recurring donors, wasn't intuitive for donors to use, didn't offer a lot of customization options, and wasn't easy to manage refunds or recurring payments on behalf of donors.
Vendor Response
Wow, Jennifer! Thank you for this detailed and complimentary review! We're so glad you're part of the Givebutter fam. That's a great suggestion to remove the Auction tab from the main campaign page if an auction is canceled. I've created a feature request for that - feel free to add your vote! https://community.givebutter.com/raise/p/if-an-auction-is-canceled-also-remove-the-auction-tab-from-the-campaign-page
Replied May 2023
Sara
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great Price, Great Product
Givebutter does everything that I need it to. I can process donations for our ongoing donation page and for specific events like Giving Tuesday. I am also able to use it for our annual fundraiser by selling vendor booths & tickets. And all of this for free. It's perfect!
PROSIt's free which is great for me because I work at a small nonprofit and we have a huge upswing in money coming in for our annual Fundraiser in August, then the rest of the year there is little activity. Paying for a product all year when it's really mostly used a few months out of the year didn't make sense. Givebutter being free is the biggest Pro!
CONSIt was little hard to import donors and I never figured out how to put in past donations to get our records all in one place, but I was able to tag people as having donated in the past so that worked well enough.
Reason for choosing Givebutter
All the other products required me to schedule a demo to see what their products can do. With Givebutter, I was able to make an account and start using it to see if it was right for my needs. It was so easy to use that I cancelled all the demos and started using GIvebutter that day.
Reasons for switching to Givebutter
DonorPerfect was already expensive for us because we are a small nonprofit. The features that I needed to sell event tickets for out annual fundraiser were extra and we couldn't afford it. We made due, but then we were notified that they were increasing the price! So I cancelled immediately and started shopping around.
Vendor Response
Thanks so much for buttering us up, Sara! We're glad you're part of the Givebutter fam. If you still want to import those historical donations, we recently added that ability. Here are directions for you! https://help.givebutter.com/en/articles/6934176-how-to-import-transactions
Replied May 2023
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Amazing software for small nonprofits
Amazing experience with Givebutter and I would 10/10 recommend them to small to mid sized nonprofits looking for a comprehensive fundraising solution! I don’t recommend it for larger organizations that need more custom solutions and robust reporting.
PROSThe price is unbeatable — it’s free, other than fees that can be passed to the donor! Not only is it free, it’s intuitive and powerful. It’s better than some of the paid tools I’ve used. The customer service is fantastic and they are always adding new features. Free SMS?! Such a bargain and has been so useful to our organization.
CONSThe email functionality isn’t great because the email design/template isn’t very customizable. However, it’s great for just transactional emails, and anything more sophisticated I use another email platform for. I also wasn’t a huge fan of the way the plain donate forms looked, but they’re updating those too!
Reason for choosing Givebutter
I chose GiveButter because it had so many features built into one free platform. Donation forms, auction, events, P2P, SMS, and emails!
Vendor Response
Thanks for sharing this great review and suggestions! We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process.
Replied September 2023
Kim
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
User-friendly and always evolving
It has been great. The customer service team is understanding and quick to respond. If there's something I ask for that isn't an option, they will add it to their list of requests and usually get to it in about 6 months or so depending on how popular of a request it is. I can't wait to see what they come out with next.
PROSLove that it is easy to use for admins and donors. The Givebutter team is so open to feedback and makes frequent updates that help us fulfill our need better
CONSThey automatically add a 5% tip to every donation unless you opt to turn it off, in which case you would absorb the cost as an organization. It's definitely the more feasible choice to have it turned on, but beware if your donors don't notice it, they might come back to you very unhappy...
Reasons for switching to Givebutter
The products were too expensive and not user-friendly.
Vendor Response
Thanks so much for taking the time to write a review, Kim! And please keep your feedback coming. We love to turn requests into new features! Your thoughts on the transparency of tips are appreciated! As always, the support team is available to collect feedback you have about the donor experience.
Replied March 2021
Kathleen
Education Management, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Fundraising on a Whole New Level
With this platform we video classroom activities, present scholarships, highlight students and, this year, conduct an online Silent Auction! We have doubled our bottom line donations since there is no venue rental, catering costs, etc. I strongly encourage you to Give Butter a try!
PROSFOr years we held an Annual fundraiser for our students in Career and Technical Education. It was, for ten years, an in-person event, plated dinner, speakers, etc. When the pandemic hit all of that changed. We began with Give Butter in 2021 and we are starting our third year. It has been AWESOME! Are donations are up and our overhead is WAY down. I don't know that we will ever go back to the former "old school" plated dinner and speakers.
CONSIt takes a bit of getting used to, the first time out but subsequent set-ups are a breeze!
Reason for choosing Givebutter
See above
Reasons for switching to Givebutter
Give Butter was a larger, more user friendly platform that allowed us to have our virtual event on video AND our Silent Auction all of the same page.
Vendor Response
This is so fantastic to hear! What great news that your profits have doubled! So glad you're part of the Givebutter fam!
Replied May 2023
Caitlin
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
The Best Platform for Non-Profit Fundraising
10/10 and we've already recommended it to many colleagues!
PROSWe love Givebutter and can't say enough good things. From the ease of setup, to campaign and donor management - everything is one place and streamlines any and all fundraising needs.
CONSThe only thing we'd love to see changed is adding more photos to campaigns. This is a big need in our space: animal welfare, to keep our donors updated with images along the way.
Reason for choosing Givebutter
The UX/UI is wonderful and instantly pleasing to the eye (and the brain!) as well as the various payment options available to donors and not charging us fees for each transaction/asking the donors to cover in a non-spammy way.
Vendor Response
Thanks for buttering us up! We love hearing that you're enjoying using our platform. While you can only add one cover photo on Page and Event campaigns, if you wanted to add more, we'd recommend uploading as many as you like to the Story section, or adding some campaign updates in your Supporter Feed! We appreciate you being a part of the Givebutter fam.
Replied January 2024
Natasha
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Highly recommend, bets on the market
My experience has been great! I love this platform and rave about it to everyone I talk to! Well designed, continually improving, and excellent customer service & easy to use.
PROSGive Butter is an incredible tool for donor management and online fundraising. It’s user friendly, intuitive and the back end is incredibly beneficial for managing donors.
CONSThe set up process for a variety of tools (email, SMS, filters) can be cumbersome and time consuming. I also wish the feature to “reply” after a donation to send a thank you would have a templates thank you note
Reason for choosing Givebutter
Pricing and quality of software, pricing be the driving reason
Reasons for switching to Givebutter
Bizowie was not useful as a donor CRM & did not allow for easy access to donor information
Vendor Response
Thanks for your review! We're happy to hear that you're finding Givebutter easy to use.
Replied February 2024
D. Wendy
Non-Profit Organization Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Givebutter is Best
I am very satisfied with everything about Givebutter.
PROSGivebutter is straightforward in its presentation and I felt confident in my choice to use them. I'm not the most technically savy person yet I was able to navigate the site and implement the features easier than expected. When I needed support they were very helpful and efficient as well as kind. I liked being able to compose email blasts and set them to deliver at a specified date/time. I participated in a webcast that was very informative yet a bit daunting for me personally. The leaders were very motivated to give all of us the best guidance and they were very sincere in that.
CONSAs a new user I jumped right into the "fray" to begin fundraising and I know I am missing some key advantage features of Givebutter. I really cannot say anything I liked least and I look forward to exploring more ways to use this service more efficiently for my nonprofit.
Reason for choosing Givebutter
Givebutter was more cost effective and seemed to be less fuss. Plus they have features that the other did not.
Vendor Response
Thank you so much for buttering us up! We're so happy to hear that you've had a great experience so far, and appreciate your shoutout to our excellent team. We're delighted to be your fundraising partner!
Replied January 2024
Joel
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2023
Great solution for a PTA
It's been great. Great support. Great to use. Adopting it as our tool has elevated our fundraising efforts.
PROSSite is easy to set up and customize. It is easy to share out. And it is easy for donors to use.
CONSWould like to be able to customize fee settings more - choose to cover some fees and request donors cover others. Auction needs more functionality. One specific thing is the ability to print item sheets with description and picture. We cannot make an easily seeable and exportable note on transactions. Cannot make customizable fields for internal use only.
Reason for choosing Givebutter
Ease of use, customization ability, and fee structure. We may use RallyUp for auction or another provider due to lack of needed functionality.
Vendor Response
Thanks for your review! We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process.
Replied January 2024
Julie
Religious Institutions, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Very Satisfied
I have had a very positive experience with Givebutter. The free training, implementation, and tech support has been superb. Everyone is so caring, cheerful, helpful, and capable. The response time is excellent and they listen to all my suggestions and put them on a list for developers to work on.
PROSI appreciate the beautiful user experience, the outstanding customer service, and the easy, intuitive way it is set up.
CONSGivebutter is still developing as a donor management system (very quickly, I might say), so some features that I might want are still under development. But I fully expect all those features will soon be available.
Reasons for switching to Givebutter
Givebutter has superior marketing and fundraising tools, and is much more cost effective.
Vendor Response
Thank you so much for buttering us up! You're correct – we're working hard on many CRM-related improvements at the moment, so stay tuned! Keep making the world a butter place.
Replied February 2024
Natalie
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
Great fundraising tool for non profits!
Givebutter has made it easy for our team members to help us raise funds while allowing each individual to track the money they have raised.
PROSI like that Givebutter tracks all donations including cash and check. The best part is it automatically sends a contribution statement to the donor. Givebutter not only allows me to track donations, but helps me stay in touch with donors too.
CONSAt this time, Givebutter has worked great for us. I don't have expereince using other tools, so I don't have anything to compare it to.
Reason for choosing Givebutter
We chose Givebutter because it seemed more user friendly, allowed for tracking of individual fundraising, and the fees were lower compared to most other tools.
Vendor Response
Sounds like you've had a great experience using our peer-to-peer fundraising. Welcome to the Givebutter fam, Natalie!
Replied September 2023
Brittnie
Education Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2023
Thank you, Givebutter!
We enjoyed using this platform. It was very easy to use and we loved that donors had the option to donate but were not required.
PROSGive butter is a lot cheaper than other platforms which is very important for us when we fundraise. We need our funds to go directly to our schools and not to outside costs. The live display was a great feature to have in our front offices on display and helped keep the fundraiser enthusiasm up. Reports were also easy to pull.
CONSIn the spring I use booster and that platform allows students to make a profile and have donations come in through their personal link. On the back end, for me it is very helpful because I can see the amount the class raised and the amount the students raised individually as well as who are participating. With this site I was able to create a mandatory box to ask donors who they were donating for but I had to go back in on my end and create a separate spread sheet to organize this information. It is very time consuming.
Reasons for switching to Givebutter
We were looking for a less expensive option.
Vendor Response
Thanks for this review! That's great feedback about the way you organized the donor's intended recipient. We'll definitely look at ways to simplify that going forward.
Replied October 2023
Cynthia
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2023
Yay Givebutter from CASM
Amazing and a game changer!
PROSSo easy to set up and pull reports for me and easy for our customers to buy tickets and or donate.
CONSThe Raffle and Auction was difficult to manage:1. Auction: The Max Bid was invisible and made it impossible to know the winner if you had bids online as well as in person during the event. Once we learned this, I had to cancel our online auction.2. The Raffle required me to print out every ticket number and name so we could pull the winner from a hat. My family had to cut strips of paper with the name and ticket number of each person who bought a ticket and it was laborious. Would love to have an auto generator that picked the winning ticket!!
Reason for choosing Givebutter
Because of your free option and all the amazing functionality.
Reasons for switching to Givebutter
Jot form was horrible and did not offer the same bells and whistles.
Vendor Response
Thanks so much for sharing this feedback, Cynthia! We're so sorry to hear the auction didn't function the way you hoped. We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. We're planning to allow different bidding formats soon, which should prevent your situation from happening again. As for the raffle tickets, we recommend using a random number generator such as https://www.calculator.net/random-number-generator.html Your tickets are all individually numbered, so you'd just need to set the lower limit to 1 and the upper limit to the number of the last raffle ticket sold. Not as showy as a hat or fishbowl, but definitely faster!
Replied May 2023
Julie
Primary/Secondary Education, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2023
Wonderful price for nonprofits
Their customer service does their best to be helpful and we overall have loved this system
PROSI love that it has a great interface for social sharing and interaction. We have loved the main page and having the tracker for our fundraiser and donations. We are so happy it's free for us to use, and offers for donors to cover transaction fees. Nearly everyone does that and they save us so much money in fees that stays in our fundraiser.
CONSThere seem to be many intuitive features that just aren't there. As we go about doing things and look for options, it seems we always have to find some funky workaround. For example, initiating an email to people who buy tickets to send them an access code. Or wanting to have a main fundraiser page that tracks everything but isn't always associated with a specific event because we are in between events. Or wanting to sell products for the fundraiser that have to be set up as tickets
Reason for choosing Givebutter
Cost and features
Vendor Response
Thanks so much for sharing this, Julie. We have an update planned for Q4 of 2023 that will include the ability to sell items. It sounds like our Giving Hub would be a great resource for you - it's displays all funds raised to date as well as any current fundraisers you have going on, and there's also a general donations button in case you are between events. Here's a link to more information about that for you. https://help.givebutter.com/en/articles/3333902-how-to-customize-your-giving-hub-or-landing-page
Replied August 2023