Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.

Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.

While the software was not always ideal for our situation, the GiveGab team was quite attentive in trying to rectify issues.

We liked the fresh new look and the increased functionality for nonprofit users including peer to peer, matches/challenges, use of photo and video. We also liked the level of support and resources that were made available from the GiveGab team (pre-recorded trainings, support articles etc.)

Our main concern was that the software really did not work for centrally routed giving days. We had problems all throughout our process - nonprofits confused when registering, GiveGab support staff giving incorrect responses to nonprofit questions, and confusion with pay outs post event). There needs to be a way to "turn off" some of the features that just don't work for certain types of giving days! Also, prize picking was difficult in that we could not incorporate multiple filters when choosing winners. There should be a way to incorporate registration survey categories into the prize picker (this was possible with the old Kimbia system!)

Frustrating

I did not like anything about this software. The interface is clunky and does not allow full brand value.

The bank fees are higher if the donor chooses to cover them. So a customer will be paying more money to completely cover their donation than if they don't and GiveGab will take out of the "bank processing fee". Seems very untrustworthy to have different bank fees based off of whether it's an individual covering them or GiveGab taking out of the donation. You have to sort through all of your donations and do the processing paperwork yourself. There are no notifications from GiveGab when they actually deposit the money into your account. It is processed a second time through an entirely different platform, Stripe, which makes consolidating bank statements confusing. Too many emojis from the staff when asking questions.

Our experience using Bonterra (Give Gab) has been fantastic. Our Project Manager for our Giving Days have been helpful, attentive, and one of our biggest cheerleaders.

We have had exceptional service using this management tool. We are coming up on our 3rd year, and this is one of the best fundraising events of the year for us.

Other than being a bit pricey, there is nothing else that I dislike about the program.