All ManageCasa Reviews
1-25 of 26 Reviews
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Renny
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
The Up and Coming Cloud Platform for Property Managers
ManageCasa is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to set up, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system in no time
PROSManageCasa is one of the newer software products out there but that’s definitely one of its advantages! Their tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved.
CONSSometimes performance can a bit slower than I’d like.
Shelly
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
A++++ Customer Service
Fantastic customer service and support
PROSThe best part about Manage Casa is if there is a problem, someone is always available to help solve the problem.
CONSWould like some more board related features like a voting record.
Reason for choosing ManageCasa
Good Demo. Overall value
Reasons for switching to ManageCasa
Appfolio more driven towards a management company with multiple properties. Not a small HOA. Too complicated. No real customer support (chat only) and overly expensive
Alawhie
Verified reviewer
Real Estate, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Horrible way of addressing clients
We never even got to using the software since the CS experience was ridiculous off the bat
CONSSo I had a chat with a representative named [sensitive content hidden] who came across in a very unprofessional manner. As a prospective client, I asked for them to send me documentation via a business email address which I provided(Various Product Offerings, Ts&Cs, How pricing works etc). I would assume that this is fairly standard for a client to ask. He told me that he requires a working live website for him to send me the necessary documents. I didn't quite see the sense in this and mentioned why I think so, but I wasn't going to make a big fuss about it either, since policy is policy. I proceeded to signing up for a 14 day trial with a different email address (personal address since I did not want any promotional emails to end up in the business email address if I did not like the product). I am absolutely disgusted by the response that I received regarding the use of two different addresses. The representative [sensitive content hidden] somehow had the nerve to tell me that I am showing all of the standard "red flags" due to no website (which startup has a website?) and using different email addresses, which "validates his thoughts" on not sending me the relevant documents. Even if these are some red flags, it is NEVER OKAY to imply to a client that they are seeming sketchy/illegitimate. Jumping to conclusions and making customers feel uncomfortable is not good business practice. Your product can be good, but if you have no way of addressing clients appropriately your company will loose potentially valuable cl
Monika
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
would recommend
overall experience has been positive, I thoroughly enjoyed the set up process as I was walked through everything with the software before hand. I am also pleased with the support from the managecasa team whenever I have had a concern.
PROSits functionality and ability to access on the go.
CONSVerifying our bank account took longer than expected
Reasons for switching to ManageCasa
Functionality was a main concern for us.
Amy
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
ManageCasa is a great way to manage your homeowner's casas
We started doing the financials/accounting in house for one our properties and the other software platforms were too big or are hard to use.
PROSThe customer support is by far the best! Their response to support tickets is quick. The training is thorough and detailed. The team is friendly and patient. Plus they have videos to help with the process.The templates to download homeowners, transactions, and transactions is really easy to download. The set-up for our property was easy to integrate especially when we had to start from scratch. I like how the properties, vendors and homeowners, transactions are able to sync together. We had to send out a mass email to the homeowners and with adding documents and that went smoothly. They really put a lot of thought into this product and the features.
CONSThe ACH set-up can be tricky for the homeowners that aren't tech savvy.
Reason for choosing ManageCasa
The sales and IT/Engineer team were hands on from the get go. They had all of the features to help us grow the management company. The product has great features for managing HOAs like work orders, violations, processing dues payments, syncing all of the features and ease of use.
Frank
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Helpful PMS for the cost
Overall, a positive experience
PROSIt allows us to modernize and streamline
CONSWhenever there are system updates, it is not communicated well to the customers. After most updates there are problems with accounting reports be changed or not working. However, the team is very pro active in addressing any issues we have had.
Reasons for switching to ManageCasa
We needed something better for the business.
Sandy
Accounting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Fabulous choice for any in the property management business
Top notch, professional, user friendly and very intuitive platform that is rich in feautres compared to the other platfoms we reviewed
PROSThe ease of importing all of our data and getting everything set up specifically for our hoa communities. The team at ManageCasa dedicated to our account was instrumental in assisting us in setting up the system and has been incredible.
CONSI wish we would have heard about ManageCasa sooner
Reasons for switching to ManageCasa
Lack or support and feaure enhancements
Melissa
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Usage of Manage Casa software as a small housing provider
I'm solving collecting rent in four counties in two states from 26 renters. They used to pay by Zelle, checks, Venmo etc. I get a total picture in one place.
PROSI shopped literally for years to find a payment portal for property owners under 50 doors.I went through training while on a cruise ship with lousy internet. [sensitive content hidden] and his team helped enormously to get my system up and running, despite all my input errors.
CONSI wish that it would not allow partial payment. I'm evicting a tenant and do not want her logging on to make a partial payment, but it would be very helpful to record her numerous complaints with a time stamp electronically, rather than email.
Reason for choosing ManageCasa
Those personable guys talked me in to it.
Michelle
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Not that happy
I am happy with our rep [SENSITIVE CONTENT] and his customer service but not happy with managecasa operations and hope these issues are fixed very soon.
PROSI like our Rep [SENSITIVE CONTENT] and his customer service when handling my questions.
CONSThere are constant bugs and issues with the app. Old homeowners are showing up along with present homeowners. Past homeowners are being emailed from the system even though their info is no longer there as a homeowner.
Reasons for switching to ManageCasa
The majority vote of the hoa board felt managecasa was a better fit for our hoa.
Eliana
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Review Manage Casa
I am new using the app and to me have been a great experience
PROSThe facilities to admin for me and the tenants
CONSsometimes is slow, but in the phone don`t
Jonas
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Managecasa Bewertung
Wir sind vollkommen zufrieden mit Managecasa und dem gebotenen Service. Für die Hilfe bei der Erstellung des Website Designs sind wir ebenfalls sehr dankbar. Von unseren Mietern und Eigentümern haben wir bisher nur positives Feedback zur App bzw. Plattform erhalten. Die Software hilft uns dabei deutschlandweit Immobilien zu verwalten. Der integrierte Messenger erleichtert die tägliche Kommunikation und das abstimmen von Baumaßnahmen. Durch die Ticketsysteme für Verstöße, bauliche Anfragen und Wartungsanfragen sparen wir sehr viel Zeit. Seit dem neuen Update nutzen wir die Dokumente Funktion für unsere gesamten Unterlagen.
CONSEinige Funktionen sind noch nicht vollständig auf deutsch verfügbar und es haben sich einige kleine Übersetzungsfehler eingeschlichen. Allerdings kann man diese melden.
Reason for choosing ManageCasa
Managecasa ist perfekt auf unseren Bedarf angepasst. Durch die bestehenden und noch kommenden Funktionen wurden wir überzeugt.
Reasons for switching to ManageCasa
Wir wollten eine moderne Software, die uns bei unseren alltäglichen Aufgaben hilft.
Robert
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
MangeCasa is doing a great job!
I have been pleased with our relationship, and that’s really what it has been, a relationship. They communicate well from day one and make it easy to transition to there software.
PROSEase of use and cost are the first things you notice. It’s a complete package that helps in all factors of property management. The staff is very responsive and they continue to put out new innovative ways to help our business.
CONSIt’s a growing company. There have been some functionality that was limited but they have gone the extra mile to work on those issues.
Reasons for switching to ManageCasa
We needed more CRM functionality.
Kari
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great to have a team who will work with you
I like that we are able to work with our contractors remotely and move from a desk-top based solution to a cloud based solution. Before our proprietors were not able to see their statements and now they can, there is more transparency in the accounting transactions. There is also better oversight as a board as to the number of maintenance tickets and violations on the property.
PROSIt being cloud based was so important for us, as we have board members and proprietors who live all across the world. I really have to say that their customer service is amazing. Tickets are always answered and followed up on. They also do good job of onboarding their customers and walking them through the software.
CONSIf you are importing data it is a steep learning curve. We were importing over 6 years of data to so it took us a while to learn how to format the information. Also there is no way to mass delete transactions which is a pain if make a mistake with your mass imports
Kevin Enrique
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Our experience using Manage Casa
One of the problems that it is solving that as a company we have been able to notice is that Manage Casa, now we can have an interaction with a sales consultant from Latin America.
PROSthe conceptof this software is extremely pleasant and for us as CEFINCO the result is very interesting and effective. I like the theoretical idea of ease of use and the fact that one can get detailed reports on the income side of the property and track each of our properties.
CONSAmong the characteristics that can change is access to the manage casa mobile app for Central America and to be able to give the option of a chat boot so that clients can provide information about maintenance or any information about our properties, I consider that the software is very user friendly.
Claudio
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
best decision ever made when it comes to property management software
finally a software which is easy to use. everything you use is shown and available. on your app, on your laptop or whereever and whenever you need it. you dont need to be a IT guy to handle this software - just use common sense.
CONSthe only thing i can think of: unfortunately there need to be more users so it will be even more efficient!
Laura
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Goodt product for small property or portfolio
The product is user friendly and works good for a small property. Customer service has been great and always available.
PROSOnline payments available, user friendly, customer service.
CONSThe accounting month end can't be locked; therefore, corrections or adjustments made by staff members don't get recorded as corrections batches. These issues get caught at the time of reconciliation. Application of open balances is not available.
Reason for choosing ManageCasa
Online payment feature, cost, and user friendly.
Amy
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Customer Service representatives are EXTREMELY polite & work hard to answer my questions!
When I have an issue the representatives are always willing to jump on a call to discuss my concerns and are always helpful & polite.
CONSManageCasa seems to be in the early stages of development & has bugs that are still being worked out.
Reasons for switching to ManageCasa
AppFolio was becoming too expensive.
Sterling
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Poor Solution...look elsewhere
The people are nice, but the solution is poor, and would not recommend it. We sent communication on 1/2 to no longer send communication to our residents. I went in and removed all our information and despite that, half of our residents were contacted a few weeks later.
PROSWe found their customer service personnel to be nice when they responsded.
CONSNot intuitive/user friendly. Their response time to resolving issues is poor. What seemed like an easy fix took them two months to respond.
Reason for choosing ManageCasa
Because it had accounting software built in and a way to handle violations.
Tonya
Accounting, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Really great Support with ManageCasa!
Very good
PROSSupport and response time for problems has been excellent!
CONSBeing able to use the accounting system with more ease. One transaction instead of 2 or three to complete a transaction
Reason for choosing ManageCasa
Overall the price was affordable for what we need for our HOA; all other softwares were much too expensive for us; we are non-profit
Ashley
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2022
Requested review
Access to reports, being able to transfer an open in excel spreadsheets.
CONSTransferring tenants to different units is a very difficult process in Managecasa, takes too many steps.
Tony
Facilities Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
ManageCasa Portal Review
ManageCasa helped us with monthly fee payments--maintenance tracking and financial reports. All very useful to our Board of Directors in managing the day to day operation of our Condo Association.
PROSSimple to use--intuitive for folks who are not proficient with technologyThe major benefit of ManageCasa is their team of Client Support. Every time we had any type of minor issue, they were very quick to respond and resolve the issue.
CONSWe found no issues to cause us to dislike it
Mark
Real Estate, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
One of the worst experiences I ever had
The price was cheap, the tools seemed good until you used them.
CONSManage case is the reality of having a super buggy piece of software deployed matched with terrible support who don't answer phones or chats. We have a lot of properties in our portfolio and only put 4 in, and the difficulty in managing those was never something I could have imagined; terrible experience, you guys need to iron out the bugs and fix the UI.
Vendor Response
We are sorry that your experience didn't quite match your expectations. We tried pulling up your account but could not locate it. We would love to know more about your experience, so that we can deliver a better experience next time. Please could you contact support@managecasa.com or call our team at 800-998-6627? We'll work with you to resolve any issues you face as quickly as possible.
Replied February 2023
Wasim
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
The Investory Review (Wasim)
So far it has been good. (only been using it for the past week) some twigs and fixes are needed in some features and also improve the interface
PROSit has a lot of potential and would like the interface to get smoother and faster
CONSThere are some bugs that don't save changes made to a ticket or property already saved
Michelle
Insurance, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed November 2022
Managecasa Feedback
The customer service was very responsive.
CONSThe software was unable to meet our needs. Eg: unable to create invoice numbering for tracking purpose and backend information was challenging
Reason for choosing ManageCasa
Inexpensive and seemed practical for our use.
Joy
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great software
My experience was great, makes business so much more efficient.
PROSThis software is easy to use and has everything that you need at your fingertips.
CONSThere are no cons with this software everything was great!