I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online.

I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions.

If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user.

On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users.

Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications.

We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen.

The costs were high ( Monthly subscription fee + Card/ACH fee + Batch header fee + Sales item fee). However, there are NO customer service. As a nonprofit organization, when we have issues with our donations, there's no phone number we can call to get our issues resolve quickly. We can only submit a ticket on their website and hope for someone to actually email us back. A lot of times, they won't get any response back till months later. Sometimes our tickets would be "closed" without us knowing. Pushpay only offer phone number for POTENTIAL NEW CUSTOMERS if you want to talk to their sales. We are looking for other donation platforms options.

Takes some efforts and time to set up. Easy to use once set up if not running into any issues

Some functions are not very intuitive. Ie, It's hard to change/edit donor's information after set up. Also if the donor pause or cancel recurring donations, there's no easy way to keep track.

They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too.

Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration!

Push pay is an excellent giving platform. It encourages online and automated giving. The app and txt option are easy and straightforward! We are getting ready to launch this at our campus and cannot wait!

As an I.T. support team member, I am hyper sensitive to providing a positive user experience. We currently have 2 giving kiosks deployed in our atrium. They are extremely easy to use. A gift can be completed in less than a minute. There is no typing involved (outside phone number and amount of the gift. Pushpay does not have a giving kiosk experience. The solution (for them) is a one time gift, and the user has to type out all of their information (name, address, phone number, email address, etc.) Then, on the next page they have to input their CC information (number, expiration date, security code), and this info is not redacted on the screen at all. This entire process (with an above average typing speed) takes about 3 minutes. This is not a good experience. It is not secure. Shoulder surfing becomes a major concern! That is why I have given a 2 star rating on the features and functionality. I understand Pushpay is trying to encourage giving on an app or automation, and I am all for that! However, if this is the case, they should not offer this "in-between" solution that is neither an app nor a kiosk. When we contacted support about the non-redaction of the CC info, we were met with indifference at best. It is almost as if they are wanting to punish the user for wanting to walk up to a kiosk to give their hard earned money. At least, this is how I felt when I was testing the system.

We are trying to create and easy way for our missionaries to gain support and create an easy donor experience for people.

Pushpay is easy to use for donors. The customer support was wonderful and the resources they give are wonderful. They can make customizable apps you can create. It has changed our donor experience and improved our giving.

The one thing I dislike is we struggled to set up all our accounts for our missionaries under one banner. It took us a while to create that and took a lot of brainstorming with our person at pushpay.

Love it, and hope they keep improving the ways people do church.

Great UI, even better UX. Super easy to give while in church or even if I get prompted outside the service.

The initial setup of my payment method has gone betterment in different applications.

Peace of mind, ease of tithes, and a nifty record come tax time of my charitable givings. Thanks Push Pay!

Simple, large buttons without a lot of "noise" on its landing pages. Checking out should always be simple, and while I'm not "checking out" when I tithe, it's still a point-of-sale system that I use to remit money. Push Pay has been exceptional at removing the barriers, and it's far safer than dumping cash in the offering bucket.

I have zero complaints about Push Pay; the only suggestion I would offer is for Push Pay to encourage its churches who use the system to create more sub-funds to tithe to. That responsibility lies with the churches themselves, yes, but if you really want to over-deliver, I suggest talking to these decision makers and encourage them to expand their tithing options. E.g. instead of just "missions" and "building fund," have several options.

Pushpay is solid but very expensive. Churches have other options that provide more features for less.

The Pushpay platform does what they promised it would do. Also, the support team is very responsive and helpful.

The integration with our ChMS (Church Mgmt System) could be better. I would like to see PP to find more ways to prevent duplicate records.

A great way to combine a multitude of services into one!

Pushpay makes offering/tracking/reviewing finances incredibly easy from the admin side to the app side. We used to have separate services for text-to-give, online giving, etc. Now, we've centralized everything with Pushpay and can't imagine doing it any other way. Customer service is great as well!

I wish the transactions filter was more user-friendly; having time limits on lookups make it difficult if you're searching for a rogue gift or looking at long-term trends. Besides that, it's hard to complain.

Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.

It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied!

There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming.

ease of use, great reports, excellent customer care

Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month.

Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract.

overall experience has been good.

donor management is very good, and payment processing is very good for our church.

Seems expensive, but works well, so you get what you pay for!

Has made creating an app for church and giving online to a church easier than I ever could’ve imagined. Customizing the app is easy and does not take any coding or web design experience. There is great explanations and customer support as well. The online giving is simple and allows you to set up a recurring gift and amount and allows multiple payment types. It is also easy accessible through website links through the app, church website, and by texting our specific code word and number. I recommend every church try both of these services, especially as COVID has made non contact forms of communication and payment more needed than ever.

Easy to customize app, no coding involved. Instantaneous updates to app as you change it. Ability to send notifications out to all app users. Online giving has many options for payment types and options for reoccurrence.

Copy and pasting text does not work in certain areas of updating text in your app. Uploading photos sometimes takes multiple tries as it won’t show up after the first attempt.

I would recommend all churches to avoid these scammers at Pushpay. Don't believe their lies. They will bait and switch you like they did to our church.

They promised church management software and instead tried to force us to take an online giving software we did not need.

The dishonesty and outright lies of their sales staff. They promised church management software and instead tried to force us to take an online giving software we did not need.

What an amazing software! I have nothing but good things to say about Pushpay. One of the best features of this app is the customization they allow when you use Pushpay as your host for your app. We worked with a great team from Pushpay who listened to our requests, were very responsive to our questions, and helped suggest things that we missed, all to make our app the best it could be. With Pushpay, our app gets used daily by many people, and it allows us to engage our people on a whole new level. I highly, highly recommend this.

With any new software, it can be intimating to learn the ins and outs. However, Pushpay's customer support is outstanding. They have answered all of my questions in a very timely fashion.

Our diverse congregation has engaged with Pushpay and reported that it is simple and efficient, and every interaction with a team member has been positive.

The cost went up significantly raising questions about its value versus competing software.

Their Sales Rep put down the wrong person in our Church as our lead. Then when informed of their mistake kept sending information to the wrong person. Then PushPay made us jump through hoops to resolve the their problem. After submitting the information they requested from our organization they would take a week or longer to get back to us with “Well, that did not work now we need you to submit “this” information”. That process went on repeatedly for more than two months. Finally we told their Sales Rep this was not working, the contract says if a problem cannot be resolved in 60 days it is voided and we want a refund so we can find a company that knows what they are doing. The Sales Rep tells us he spoke with his boss about our problems and that is a refund is not possible “so we are just going to start over”. We said that is not acceptable and requested a conference with his boss. When we spoke with the Sales Reps boss we discovered he had no idea who we were or the issues we were having (i.e. the Sales Rep lied). At the end of the conversation they tell us the only thing they will do is have us submit the information again they are requesting (AGAIN) and we can move forward from there. At this point we say we are done. They tell us we have a contract. We inform them “a contract that you have breached by the contract, we are moving on”. After 3 months and $2400 the only thing we received from PushPay is lies and incompetence. Avoid PushPay at all cost.

We never implemented their service because of their incomparable.

Their representatives did not listen and lied to us then would not make it right and after breaching their own contract refused to refund us our money.

As people are writing fewer checks and into convivence of phone payments, pushpay solves that issue.

I love that people can easily pay from their phones. I can also easily change the category from my phone.

It's pricey. But I guess you get what you pay for. We are a smaller church and still find value in the investment.

We use pushpay for our giving platform at our church. Pushpay makes regular giving easier and more consistent.

Great giving platform for non profits and churches. Give made easy.

The platform is helpful and makes first time giving and recurring giving easy but the cost for a non profit/church can be a little expensive.

Pushpay has allowed us to spend more time with people and less time with "paperwork"!

Pushpay allows our attendees to give online easily and efficiently. My administrative team is able to give me up-to-date reports concerning giving and receipts quickly. We have one place, rather than multiple sources, for our financial reports.

I have nothing here. The team is continuing to explore the software!

The integration with CCB is fairly easy with few hiccups.

The ability to switch a user from one card to another is very difficult. Every time we have had a congregant who needed to switch cards for various reasons, it has resulted in weeks of watching their account to make sure everything worked. Sometimes it works, but more often than not we have to try a second time.

I am happy with the software and I would recommend anyone to use it.

Pushpay on the app is so easy to use for me to give tithe to my church weekly. By saving all necessary information on Pushpay, all I need is to push a button on my app once and then the money is automatically transferred from my bank to my church. It is so easy to use.

No negative review on this software. The software is so easy and simple to use and I use it weekly.

Good technology and able to integrate with many systems

Ease of pay and customer service For users. Help use all other technology to make it easy to give

Yes we have sen online giving going up and more frequent givers giving online