All TeamViewer Remote Reviews

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Harlan

Medical Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Give Support , Get support

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Vincent

Verified reviewer

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed October 2022

Remote assistance, No limits!

TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

PROS

I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.

CONS

I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.

Reasons for switching to TeamViewer Remote

Remote support at the start of the pandemic made it apparent there was a lot that was lacking with AnyDesk

Vendor Response

Hi Vincent, We are really pleased to know you have chosen TeamViewer for your remote access solution! Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions. Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! Best, Ying/TeamViewer

Replied December 2022

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Abayomi

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

TeamViewer Meeting Review: Streamline Communication and Collaboration with Video Conferencing.

It has helped me a lot in my field, in giving remotely giving support to field engineers. It has assisted us to resolve technical issues on time without a need to be physically present at the site. It also helped in conducting real time conference meeting with other engineers in the company.

PROS

The ability to conduct video conferences, remotely access and control devices, diagnose technical issues, and transfer files quickly and securely make TeamViewer Meeting a valuable tool for me as network engineer. This feature ensures that technical issues can be resolved quickly and efficiently, minimizing downtime and enhancing productivity.

CONS

One of the potential downsides of TeamViewer Meeting for me as a network engineer is the dependence on a stable and reliable internet connection for remote access and control. The product's pricing structure may not be affordable for small businesses or individual users.

Reason for choosing TeamViewer Remote

The reasons I chose TeamViewer Meeting over Any Desk was first, TeamViewer Meeting has been in the market for a longer time and has established a reputation for its reliability, security, and performance. And, TeamViewer Meeting offers more advanced features such as remote printing, device access control, and real-time chat, which is useful for my work, which requires specific remote work requirements.

Marco

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

A Powerful Remote Support and Control Features

PROS

Team communication is easy with this tool It comes with great collaboration features Remote support and control is easy

CONS

Handling remote access needs has been easy with TeamViewer Remote. No issues.

Michael

Financial Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Beware, not a company you want to do business with.

PROS

nothing to like at this point, n/a

CONS

Beware, not a company you want to do business with.

User Profile

Kuben

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Teamviewer

I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices and price is worth it.

PROS

Easy to install, user friendly, smooth accessing of devices, quick file sharing and has secure connection

CONS

None. The application works well and fulfills my every need handle a support call

Reason for choosing TeamViewer Remote

Cheaper, more reliable a brand a started using since it was launched

Vendor Response

Hello Kuben, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

Replied February 2024

alessandro

Medical Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

teamV review

PROS

very usefull for informatic support for solving software problems by software operators/ programmists

CONS

very slow dialogue between laptops despite using high speed fiber connections

ANDREW

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Easy and reliable to use

it helps a lot in our company, especially in meetings like the use of screen sharing. The chat really helps in connecting everyone.

PROS

-user-friendly interface. -useful in meeting and discussing things. -screen sharing helps a lot in our meetings.

CONS

-need to have installed for everyone. -need some improvement to other functions but not necessary.

Mohamad Rafeek

Food & Beverages, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Experience with TeamViewer

TeamViewer is widely used and trusted by individuals and businesses for remote desktop access, meetings, and support, making it a popular choice in the remote desktop software market.

PROS

TeamViewer is available on multiple platforms, including Windows, Mac, Linux, iOS, and Android, making it easy to connect to any device or operating system

CONS

TeamViewer can be quite expensive for individuals and small businesses, especially for the premium features and licenses.

Talal

Aviation & Aerospace, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Best in operations

Excellent experience to chat with the group and to communicate

PROS

Remote access possible when required easy way

CONS

Permissions asked it give full access to the admin

Vendor Response

Hello Talal, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any trouble shooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

Replied April 2024

Anonymous

1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

TEAMVIEWER REVIEW

It is best to use if you are managing away from your employees. You will have the access to help them just in the comfort of your home.

PROS

I can manage all my trainees even we are working from home. It is easy to use and it has no additional hidden charges.

CONS

none so far. I am able to use this product the way it should be.

Reason for choosing TeamViewer Remote

I have seen one of my coworkers using this.

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed May 2019

The Big Hitter of Remote Connection Software

TeamViewer has been incredibly easy to use and has enabled the ICT department to provide a high level of support when responding to support queries. It has led to increased productivity as technicians no longer have to leave their desks for every support ticket and has cut down on response times helping us meet SLAs.

PROS

The TeamViewer application is very easy to install, with a host app being installed on client devices and the full application being installed on technician devices. Multiple devices can be saved for re-connection rather than typing in remote IDs several times. Once remotely connected, the screen can be locked to prevent remote users from interfering with a technician's actions. The screen can also be 'blanked' to the remote user if the technician needs to perform confidential actions (accessing hidden software shares, etc.). Files can be shared between connections, and there are voice/text capabilities to communicate with remote users.

CONS

There have been security concerns in the past year or so that have shaken confidence in the software, however TeamViewer have implemented several fixes to improve security and prevent malicious use (steps such as increasing remote ID length and patching software security holes) to remedy the situation. The pricing is not perhaps as competitive as we would have liked.

Reason for choosing TeamViewer Remote

TeamViewer was chosen at the time as several within the ICT department had experience with using and deploying the application. It offered a high quality product compared to alternatives, and came with good brand recognition.

Thomas

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

Great software, easy on non-technical users

TeamViewer (for 99% of the time) is easy to setup, easy to configure, and easy to use for both myself and my clients. I've been a long term personal user of TeamViewer, and finally wanted to find a solution for work. TeamViewer pricing was kind of expensive, and found cheaper alternatives (AnyDesk). I tried AnyDesk because of its competitive pricing. However, I noticed that it has bugs in terms of requesting the remote computer for administrative credentials. It will just freeze in that screen. When I tried to email the support, they gave me an irresponsible reply, and never managed to fix the issue. At last, I gave up. And I went with the TeamViewer package. More expensive, but worths it.

PROS

Super easy to use, super easy to install. Latency is great, for most of the time, it's almost like using the computer locally. I can even play videos and does not feel slow.

CONS

There are times when it's slow though (with lots of clicks, movements, and keyboard hitting), but those are usually heavy tasks, and it'd be better off doing them locally anyway. Even though I'm doing personal stuff, it claims that I was doing work, and kicks me out of the session. Not sure how they managed to judge that.

Reason for choosing TeamViewer Remote

AnyDesk is not achieving what I want, when I need to help my clients. Every time I need to request for admin privileges, I have to call them up and tell them to click "Yes" on that screen. That is pretty annoying for the client. There was one session I had to call my client 4 times on the phone. I could feel our client was a bit upset. They just wanted me to fix the computer.

Ryan

Computer Hardware, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2020

Easy to use but lacking

My overall experience with using teamviewer is the ability to quickly remote into a person's PC along with the automatic two factor authentication that is uses where the user gives you a password and ID to log in. It allows me to quickly remote into software using it quick support and diagnosis problems such as error messages and virus/malware infections. Overall it does it's job well and although it lacks certain useful features such as freeze screens and camera capabilities using a mobile device; it still provides solid use for any technicians that quickly need to remote in and assist their client to get back to 100% performance.

PROS

The most impactful feature regarding this product is the ability to assist others who need help and it is free to use as well for personal use. Teamviewer is a remote software that allows you to remote into another person's software in order to help them and troubleshoot any issues they are experiencing, along with transferring files that may aid in helping you fix their issuen Due to it having a free license option you are able to take it for a test run by choosing the option personal (non-commercial) which gives you the basic functionality like remoting into a person's pc and transferring files, if you purchase licenses than you unlock a few more features.

CONS

The least thing I liked about this software was the limitations compared to another software called logmein such as the ability to freeze screens, access certain aspects of a computer without needing to remote in like changing the username and password. And the problems that occur when a customer uses a tablet or phone on wireless networks where it takes forever to load which can be expected but also sometime it never loads. The one thing I don't like is the inability to use a person's camera to see what they see for wiring that logmein (rescueme) can do through lens sessions.

Reason for choosing TeamViewer Remote

Zoho was way too pricey and lacks the ability to test to make sure it works the way I want as it only has a trial compared to free use with teamviewer.

User Profile

Emir

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2020

Great app for assisting friends and family

This is the app i use for remote assitance for private use. Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.

PROS

It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage

CONS

Well price for companies for premium solutions is overpriced. There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited. When i bought licence few years ago, after some time i could not use licence. When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.

Reason for choosing TeamViewer Remote

I used it for years and i still use it. As long as they offer free private usage i will use it. But i thing premium options are overpriced.

Reasons for switching to TeamViewer Remote

Easyier to connect with Teamviewer

Matthew

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

An Excellent Tool For Providing Remote Support

Overall TeamViewer is easy to use and convenient for working remotely or keeping in touch with colleagues via online meetings. I would recommend you give it a try.

PROS

With TeamViewer files are transferred quickly and privately. It is completely secure. Also, working remotely with TeamViewer is truly easy to do as you are provided remote access which enables you to monitor systems and networks remotely. Some devices that you can access and monitor remotely are Windows and Linux. In addition to remote access you can correspond with colleagues by having online meetings. TeamViewer also has a user friendly user interface. The easy installation and updates takes the stress out of dealing with a new software. Besides a PC , TeamViewer can be used on Android devices. This makes staying in touch on the go easier and more convenient. While other software might allow screen sharing TeamViewer allows you to not only share your screen but it also allows access to your entire PC. The drag and drop feature allows effortless file transfer from one system to another .

CONS

There are a few issues with sharing very large files but overall TeamViewer is a good choice for small businesses.

Reason for choosing TeamViewer Remote

At the time more persons were familiar with TeamViewer.

Reasons for switching to TeamViewer Remote

Easy to use free version and affordable paid version with premium features.

Alex

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2021

Excellent Remote Assistance Tool that also functions reliably as a remote work tool

Overall our experience with TeamViewer has been positive. We began using it as a remote assistance tool for our IT department, and when the COVID-19 crisis hit and we suddenly found ourselves needing to provide a number of our office staff with the ability to work remotely TeamViewer helped us seamlessly provide this ability with any major work on the part of our IT department. Over the 2+ years that we've been a paying customer with TeamViewer we have never had any major issues and will continue to do business with them into the foreseeable future.

PROS

Extremely easy to use at it's most basic levels. When I first started using TeamViewer it was for its quick and reliable ability to provide remote support to a user that only required them to install the program and then provide me with a user ID and password in order to connect with there computer. Our original user case was to access the laptops of employees that were operating outside of our comany's intranet, where we used VNC to provide remote assistance, but eventually we started deploying TeamViewer to all of our computers resulting in our IT team being able to provide assistance from anywhere, but also having a greater awareness of the state of our company's equipment. Thanks to the built in contact list and notes column we no longer need to keep a excel sheet contains all of the computer names, the user that uses the computer, and the software installed on it. Additionally it has made applying updates and ensuring malware protection on all of our devices is up to date extremely simple.

CONS

The one feature that I feel is most lacking from TeamViewer is a connection health indicator. I've had issues experience slow and unstable connections to TeamViewer and the software itself does not have any tools to help diagnose if the issue is between the remote computer and TeamViewer or the local computer and TeamViewer. Additionally when using TeamViewer with Windows servers occasionally there seems to be a issue where TeamViewer will freeze right after the Windows login page with a message about cannot capture screen due to fast switching users that can only be resolved by logging into the server through a different method and restarting TeamViewer. If you are planning on using TeamViewer as your sole source of server management then this might be a issue.

Reason for choosing TeamViewer Remote

Originally we were looking for a tool more focused on remote assistance that a small number of users would have access to. The ease of deployment and the tools that TeamViewer provide seemed to be worth the cost over some of the cheaper competition. When the COVID-19 crisis hit our company's upper management paid to expanded our TeamViewer capacity since we found ourselves needing to quickly provide the ability to work from home and they did not wish to waste time setting up potentially cheaper software that we did not have a great deal of experience using.

Reasons for switching to TeamViewer Remote

TeamViewer provides greater access to our company computers and the ability to function as a remote access tool in addition to a remote assistance tool.

User Profile

Maurice M.

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Affordable Support For Your Remote Teams

I love this platform. Teamviewer was the easiest implementation of remote access and support for devices within my business. On a personal note, I've used it to access my personal computer, and to assist my mother with her technical needs, when I could not get to her. When, in the height of the pandemic, I was forced to allow my team to work in the cloud, we purchased a license, and all of a sudden, I was able to manage our server, and staff was able to log in to their work computers. When we were finally able to access the office, and I allowed staffers to leave with their computers, this was how we were able to support team members when sometimes, one person would usually have asked someone to help with something on their computer. I'm still anxious to try some of the newer features when my schedule permits.

PROS

Teamviewer presents a powerful and stable platform for remote access to computers, regardless of the platform you intend to connect from. In an increasingly connected world, this is your method of connecting to multiple computers within your business. It also doesn't matter the version of your Windows, where Microsoft's Remote Desktop requires the Pro versions.

CONS

My main issue isn't a problem, to be quite frank. When using teamviewer on mobile, there are a bit too many finger gestures which are required to mimic different mouse clicks. I figure that learning from the existing gestures on android and iOS might be beneficial

Reason for choosing TeamViewer Remote

Teamviewer, in my humble opinion, has it all. Ease of implementation, cost, user friendliness, cross/platform functionality (Windows, Mac & Linux) and a developmental cycle that adds improvements faster than the competition.

User Profile

Ana

Verified reviewer

Banking, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

A tool that enables remote assistance with almost no operational restrictions

It is very useful because remote connection is possible whenever there is an Internet environment for terminals in places that do not have a VPN environment. For those who are not familiar with PCs, we also use it for classes on the use of the system and Excel, as you can see the operation on this side. Since it can be accessed immediately even on bases outside the prefecture, problems can be solved immediately.

PROS

Installation is easy and can be started with little or no initial configuration. There are few input items at the time of connection, and even if the other party's employee is not very familiar with PCs, etc., the remote connection can be made easily. Since confirmation messages from the administrator can be displayed when the software is installed, almost all operations can be performed while the other party is connected, and almost all operations can be performed while the other party is remotely connected.

CONS

TeamViewer 13 is what we are currently using, but it was only ever purchased once. It looks like the latest version only has one subscription, so I would like to have a one-time purchase. It may depend on the network environment, but performance can be slow.

Reason for choosing TeamViewer Remote

I think it is by far the best remote software that cannot log in unless you start the software that receives the remote control and tells it the password that changes every time you log in to the remote software. You can relieve the clients by telling them that the system is designed so that they can't log in without permission.

Reasons for switching to TeamViewer Remote

Also, before the introduction of the system, there were times when I had backups of data and files sent by email, but it was difficult to manage, as the files I wanted were not attached. After introducing TeamViewer, when providing customer support, most of the customers who asked us to come to the office were convinced that we could solve the problem faster if we connected them remotely, as there was no time to travel.

Vendor Response

Hello Ana, Thank you for your efforts in sharing the amazing feedback about TeamViewer! We are so thrilled to know that TeamViewer became a powerful tool for you to remotely connect to others at the same time! We are happy to hear that TeamViewer is a user-friendly remote access solution for you too. TeamViewer couldn't grow further and stronger and have a better competitive advantage without your support! Again, we can't thank you enough for supporting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Replied October 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2022

TeamViewer, my long time assistant

Teamviewer is a great application that most IT professional around the world depend on in delivering their services. I have been a user since 2010 and I don't see any indication that I will move away from this for the next couple of years.

PROS

Teamviewer over the years have improved a lot. New features are being added regularly. I like the fact that the quality of their application hasn't degraded and with all the new similar applications out there, Teamviewer still stands out as the best

CONS

I don't like when they changed their licensing to subscription based. I paid for version 11 and 12 and I am still using these because I don't need a subscription based licensing. Feature-wise, I don't have anything to dislike.

Reason for choosing TeamViewer Remote

I like the simplicity of Teamviewer's user interface and the quality of the remote sessions are excellent.

Vendor Response

Hi TeamViewer user, Thank you for contributing your honest feedback and experience with TeamViewer! It is our pleasure to have you on board and support us for such a long time at TeamViewer! We are so happy to hear that you like the eye-appealing interface design of TeamViewer too! Hope you enjoy the journey with TeamViewer as always and Have a beautiful day! Best, Ying/TeamViewer

Replied October 2022

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Team Viewer as its Pros and Cons

PROS

great tool easy to use user friendly quick install quick access

CONS

cost user management access management file transfers

Reason for choosing TeamViewer Remote

TEAM VIEWER as it was easy to use hence we shifted to it. user friendly.

Reasons for switching to TeamViewer Remote

Yes, from VMWARE WORKSPACE ONE to TEAM VIEWER as it was easy to use.

Vendor Response

Hi TeamViewer user, Thanks for choosing TeamViewer and liking TeamViewer! We are so happy that TeamViewer is a user-friendly remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. Hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Replied January 2024

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Good Platform for manage and remote your cloud pcs

PROS

It's very easy to manage your cloud pcs using this app. I am using this app from last 5-6 years. I am a home user but easily manage my workstation and remote pc from my location. it's very easy to when you are doing work from home.also it's chat msg and voice are very good.

CONS

no any point which i don't like about this application.

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

An extremely useful program that is simple to install and use

By and large TeamViewer has been an extremely useful program for me, drastically reducing the troubleshooting time frame for a huge number of tickets, and I fully intend to continue to use it into the foreseeable future.

PROS

As an IT worker one of TeamViewers greatest features is the "quick support". This allows the user to rapidly download and use a single session installation of TeamViewer. In many cases users are not especially skilled with computers and the ease of this installation greatly helps getting access to their machine to troubleshoot. Even with poor internet signal TeamViewer is able to connect with relative stability which is extremely helpful for when connected to a computer across the world with dial up internet. That TeamViewer also automatically attempts to reconnect a good number of times (I think 30? To be honest I have not had to reconnect in such a long time I cannot remember!) is also very helpful as it prevents having to continually log on again. The option to restart the client PC and then automatically reconnect when it has finished booting is extremely useful as well. From a personal perspective I have set a password to allow me to access my computer remotely via TeamViewer - I send a wake from LAN request to it, then use my username/password to remotely access my desktop from my tablet allowing me to perform tasks on my computer from anywhere in the world.

CONS

From a business perspective where a licence has been brought the only thing I could think about improving would be the allocation of said licence. When logged in a licence is not applied to the computer, instead this has to be done through the management console. Further re-allocating a licence (e.g. a computer is decommissioned and the licence needs to move to the new computer) is also needlessly complex - when I last did this it involved revoking the licence to all computers then re-adding them which seems unnecessary. Also whilst not TeamViewers fault TalkTalk seems to flag it up as dangerous requiring it to be added to the Safe list of the parental controls - unsure if TeamViewer would be able to convince TalkTalk to remove it from this dangerous listing.

User Profile

Bilal

Verified reviewer

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Its very helpful and amazing to use

For me it's TeamViewer. I find it much better than Skype for video conferencing. With TeamViewer many people can join in very easily with a access key provided to everyone. Another good feature is that you can control one computer from another so presentations, documents, etc could be edited by a bunch of editors online as they speak, discuss and edit. If you have a question or need clarification/suggestion, leave it in the comments or message me!

PROS

So many great comments here. For me, I started coding emails, testing in several clients to make sure things didn’t break. Then I was given opportunity to be a PHP developer in the same company. I learned on the job but no one ever taught me about security. Soon, that company folded. When trying to get another PHP job nobody would hire me because of my lack of security knowledge. Then I was hired to do some front end work - mainly HTML, CSS, Javascript (rarely Javascript). That company had layoffs and I soon found myself looking for a job and nobody would hire me because I did not have Angular or React knowledge. My experiences have been pretty much the same through my last 15 years of tech. I’ve learned that unless you just want to spend your life in front of a computer learning the NEW framework or language… you shouldn’t be in tech/software/web. And think of the reward you get… 25 years ago if you knew simple website languages, you could make $100k per year. Now, you have to know so much more and only on rare occasions be paid $120k - $140k…. most times… only $80k. It’s insane! Honestly, if I could go back in time, I’d be a dentist, eye doctor, or build houses. Software is for those who don’t have anything else to do in life except software. A better life is to learn one thing well that does not change too much and gives you free time to be with friends and family.

CONS

I did it that way, but that was some 45+ years ago. I quit college and never got a degree. It was a difficult path then, and more difficult now. But if you have no other choice then it is the path you will take. If you love programming, then you are (and always will be) a programmer. You will need to have all the answers ahead of everyone else. That means when a new language (like Julia) comes out, you will download it and spend nights programming with it. So that when someone in the office mentions Julia, You whip out your laptop and show them the advantages and disadvantages. It is a lot of time and dedication. But even if you get a degree, you would need to spend that time anyway to become one of the best.

Raymond

Food & Beverages, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Teamviewer is very convenient to use

PROS

TeamViewer is a powerful remote access program that offers users a simple and effective way to connect to and operate devices from a distance. Its ease of use, high level of dependability, and security make it a top choice for both individuals and corporations.TeamViewer's adaptability is one of its strongest features. It is simple to connect to practically any device because it supports a wide range of operating systems, including Windows, Mac, Linux, iOS, and Android. Additionally, the software enables a variety of connection methods, including as file sharing, online meetings, and remote control, so users may select the one that best suits their requirements.Incredibly user-friendly, TeamViewer has a simple, clear interface that is simple to use.

CONS

One of the main issues with TeamViewer is its cost. While the software is free for personal use, its premium versions can be quite expensive, making it less accessible to small businesses and individuals on a budget. Additionally, the licensing model can be confusing, with different features and capabilities being locked behind premium subscriptions.Another potential drawback of TeamViewer is its security. While the software implements robust security measures, there have been reports of security vulnerabilities and data breaches in the past. This may raise concerns for those who are looking to use the software for sensitive or confidential tasks.Finally, some users have reported that TeamViewer can be slow or unreliable, especially over long distances or low-bandwidth connections. This can be a major hindrance for those who need a fast and responsive remote connection.In conclusion, while TeamViewer is a highly capable remote access software, its cost, security concerns, and performance issues may limit its appeal to some users. It's important to weigh these cons against the benefits of the software before making a decision to use it.

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