All YourMembership Reviews
1-25 of 172 Reviews
Sort by
Emily
Verified reviewer
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Product for Associations & Societies
Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs.
CONSThere isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done.
Amanda
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great Software!
The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!
PROSThere are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.
CONS*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view
Reason for choosing YourMembership
Better features for close price. Win Win!
Reasons for switching to YourMembership
Star Chapter doesn't support organizations (which makes up the majority of our members). Very old school system and low tech.
Ford
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2017
Do your homework...YM is not a turnkey solution for all organizations, lousy customer service.
Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent.
CONSAfter the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider.
Liz
Philanthropy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Your Membership
Attractive website.[sensitive content hidden] is an outstanding support to us.
CONSDesign capabilities are very limited unless you know code very well.
Gina
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Successful Launch
Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.
PROSYM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.
CONSAlthough most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.
Reasons for switching to YourMembership
Improved member experience, social link, increased operational efficiencies, less manual, custom programming requirements
Ronald
Military, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Single site for our members
Provides me an easy way to review dues and donation payments. Much better than what we had before.
PROSBeing a portal for our members, the site allows searching for other members via numerous criteria.
CONSMany of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.
Reason for choosing YourMembership
Better organization for our members, adaptable to our needs, included good website tools.
Reasons for switching to YourMembership
Older system was not robust enough and we needed to be able to sort members better, provide for our committees, and more easily track our payuments.
Frank
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2023
Nice product pity about the service
Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)
PROSExtensive member management and dues capability
CONSFlexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually
Reasons for switching to YourMembership
To simplify interworking between website and membership management for our members portal.
Wil
Public Safety, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
YM Membership Platform Review
I would say decent, we have had a few struggles and thought it would work a little bit better in some things we are using it for but all and all it seems to be a good assn mgt software solution.
PROSThat they assigned us a dedicated rep, [sensitive content hidden], to meet with us weekly to help implement the software. [sensitive content hidden] did an EXCELLENT JOB helping us get through the initial steps and get into the functionality. She even suggested work arounds for some of the things we wanted the system to do but wasn't designed to do.
CONSSome of the functionality seems antiquated compared to other web products out there.
Reason for choosing YourMembership
functionality and price, both of which were important
Ljiljana
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
OASBO input
Not bad but we are looking for another product to be able to accommodate our needs we are currently use 2 other products in addition to YourMembership
PROSUser friendly to use & support is great.
CONSWe wish that YourMemberhsip had an Event App and an Exhibitor platform with a floor plan where Vendors can register and select their Booths.
Reason for choosing YourMembership
We choose YourMembership because some of our other Provincial Partners were using it & had given us good reviews.
Reasons for switching to YourMembership
We need more capabilities for our events & membeshop
Deanna
Civic & Social Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Organization went to a new level
The implementation process was excellent. We were assigned our own point person and she was fantastic. Very knowledgeable, kept us on point and helped us figure things out that work for us because of her knowledge and experience. Using the system has been a game changer for us. More members are getting more engaged. We are able to handle renewals and new applicants much more efficiently.
PROSAbility to reach members and maintain active memberships and renewals
CONSIt is not as mobile friendly as I would like to see. Creates issues for members.
Reason for choosing YourMembership
Best balance of features with cost. Strong implementation, support and knowledge base to draw on.
Tara
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Registration System Review
Overall, the experience with YourMembership is a little frustrating and difficult. The registration is very confusing to set-up and not straight forward. There are good features to it but I think it's more confusing than it needs to be.
PROSIt's nicer looking for the attendees when they are registering for the conference than the system we had before. I like that the Attendee Types make it look cleaner and that you can attach different sessions and tickets to each attendee type if you want to instead of it being the same for each one.
CONS1. There is no "back-end" to the registration system. I see exactly what the attendee sees when they register. This isn't the worst but there are many issues that could be solved if there was a back-end where the admin saw things the attendees couldn't and could change things the attendees can't change. For example: 1a. I'm unable to make Attendee Types and tickets that are hidden at attendees. For example, I register individuals such as Speakers, Exhibitors, VIP, Press, etc. for them - they don't register themselves. There is no way in your system to set up an Attendee Type and a ticket for each of those registration types and have it hidden from the attendees but available to me. 1b. I'm unable to change the cost of a ticket or session when I'm checking out (speaking strictly admin here). I would need to create a whole new ticket or session with the new price if I wanted to edit the price of an item for one individual. 2. I order of the attendee types is numerical. We should be able to choose whichever order we want them in (drag and drop). Same with the Tickets. 3. It's weird you have to go into Ecommerce to delete a ticket and can't do it in the event you created it in. 4. You should be able to make space changes in the Registration Form. The area of the left hand side is too narrow and the questions are too close to one another (top to bottom).
James
Broadcast Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Big product and big value
Yourmembership as a product solves the needs we have as an organization. They have great customer service and are always willing to go the extra mile to keep valued clients. I look at it as a two way relationship, we are good to YM so they are good to us. People in leadership, are the kinds of staff members they need to keep around and find a way to clone. We have never had a bad experience that he or others on the YM team couldn't solve.
PROSIt's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site.
CONSThere are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs)
Mallory
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Good Option for Smaller Organizations
I think the team at YourMembership is responsive to requests, but some of the system capabilities are lagging from a technology standpoint. Our organization is growing and moving quickly and we don't always have the tools within YourMembership to do some of the things we want to and have had to go elsewhere for these services. Strictly from a membership management system and website provider - the platform works for our small sized team.
PROSWe use this software for Association Management as well as our external facing website. I like the updates we have recently made to the website utilizing this platform. I also appreciate the reporting capabilities on the backend.
CONSI wish there were more formatting options for sending emails out of the system. The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective.
Jennifer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great All-In-One Option
We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use.
PROSI like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.
CONSI wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.
Karen
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
YourMembership
Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization
CONSWould like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them.
Vendor Response
Karen, thank you so much for taking the time to share your positive experience using YourMembership! Our team strives to help small staff associations like yours to achieve your goals and mission! We are glad to hear your team can successfully manage memberships and dues in YM.
Replied December 2021
Megan
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Excellent customer service
I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.
CONSThis is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.
Yesinne
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great value & Awesome Support
Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations.
PROSThis software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.
CONSI would love to have a more robust email marketing and CRM platform
Eric
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Great overall software for Member Association CRM and Website Management
Ability to customize and good customer support.
CONSCan take awhile for new features to be implemented
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Do not waste your time or money
I'm stuck with this until the yearly contract is up. The company I'm consulting for now to help them with their tech bought this years ago and had no idea how bad it is. While all other companies were updating their code and adding more URL friendly and SEO friendly links, this company just double downed on old software. It's brought down so much from their tech I'm not sure how theyre in business. We lost days of work because of their last hack and yet they have the nerve to almost double the price for next year.
PROSThere's really nothing I liked about the software. Maybe the nostalgia since it reminds me of cold fusion in 1999. Time to move into this century YM.
CONSEverything! It not user friendly, the price is off the charts for old software that recently got hacked yet again, and it's written in code that was retired long ago. This software has wasted so much time and energy for my staff to try do anything on the platform. It's pure junk.
Marsha
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
Support
YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs.
PROSAccounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available.
CONSInability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations.
Reasons for switching to YourMembership
Looking for an all inclusive option for our organization.
Trae
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2023
Good value, but missing key components
There are some amazing folks at YM, but the support seems cyclical ... times when you get timely, responsive help; times when you get ignored.
PROSYM is Inexpensive, and it is also relatively easy to learn;.
CONSThe accounting side of YM is sorely lacking, as it membership tracking.
Heather
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2017
Product is one of the best and just keeps getting better and better
I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.
PROSeasy of use. number of features
CONSReally need exhibitor/sponsorship sales management options.
Melissa
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
YM is a great product today
I believe we would have stayed with YM if they had implemented all the changes they have today. YM is a great product.
PROSI liked YM because it was easy to use.
CONSIt didn't run the reports we needed that upper management was requesting.
Robert
Civic & Social Organization, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2017
Great solutions
This software is fairly easy to use and interface with has administrators. However the front and user experience is still clunky and can't compete with other single solution Saas.
PROSVery complete solution AMS. Great value for the investment. Reliable customer support team. Good admin dashboard
CONSEnd user experience not great CRM capabilities limited Donor solution not a primary focus Difficult to manage affinity/chapter based groups Limited ability to update forward facing website
Courtney
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2018
Great so far with room to innovate and steamline areas of our AMS
That our membership database and website are integrated into one, making it easier for us to connect with our members and ease many management woes.
CONSAt times, I don't like that many innovative features are packaged as add-ons versus just upgrading the AMS in general. Even if our annual pay-in to use Yourmembership had to increase to cover the cost, I'd prefer that than adding on several add-ons over time.