cybersource
About cybersource
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Most Helpful Reviews for cybersource
4 Reviews
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2019
Complete Payment Platform
What I like more about CyberSource is that provides all the information you might need regarding the payment transactions and it is presented in am organize way so it is pretty easy to find what you are looking for (status, payment method etc) The option of the filters to find a transaction might seem overwhelming at first but the are very handing when having to look for transactions with just partial leaves of information. CyberSource also allows to create advance rules (country based, amount, velocity) and they are very simple to set.
CONSThe only down side I have encountered so far (but it is the same in all the payment platforms I have work with) is that there is no easy way to download/get the data of transactions older than 6 months.
Carla
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great Payment Solution
overall experience is it's user friendly very easy it's new interface for reporting is fantastic.
PROSIt's easy to use, easy to search historical transactions.
CONSOne of the cons of this software is that it does not allows refunds to be processed past 6 month from the transaction date.
Connie
Museums and Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2019
Customer Service
Very very frustrating.
PROSFor customer service - nothing. They have been a nightmare the entire time I have been dealing with them.
CONSCustomer Service is horrible. Today I was told that there is a 24 - 48 HOUR!! response time to address my billing issues. This is unacceptable.
Reason for choosing cybersource
See above.
Rachel
Verified reviewer
Performing Arts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2018
Beware of the processor
Terrible experience. Better Business Bureau rating are terrible as well. Wish I had know before switching to them.
PROSThe only thing I have to say that would be slightly positive is that it was easy to set up.
CONSThey will say that they can save you money when you switch to them. They are not. There is fees for everything, including a terminal to use their product. They also make you sign a contract for both, which will not be clearly stated by your rep. When you have finally had enough of Cybersource, you will be charged hefty fees from both Cybersource and their terminal. I was only notified of Cybersource's termination fee. Now my representative with not answer back, even to give a copy of the contract stating this.