Shift4
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Most Helpful Reviews for Shift4
1 - 5 of 25 Reviews
JD
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Great and Easy to Use
We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.
PROSIt is very easy to use and I have no issues batching out our transactions.
CONSMy only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).
Mike
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Amazing, Customer Service!
Amazing customer service! Hakki always comes through for us. Could not recommend more.
PROS24 hour customer service. Being able to reach someone at any time is very helpful.
CONSWe haven’t had any problems with it. Everything has run very smoothly so far.
Reasons for switching to Shift4
We made the switch for better service, and it is more affordable.
Vendor Response
Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark!
Replied April 2024
Joe
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
Slick Looking but Support
Extremely disappointed with the level of service received for our card processing. Support Staff never explained why our reporting was not accurate. Call in an issue, a support ticket would be generated, but never resolved. I don't mind paying for support and proper reporting, but when you charge customers for a service that you don't deliver on, that's just wrong. My best advice is forgo any bells and whistles Shift4 claims as their support is non existent. Turn around and look elsewhere.
PROSI moved from IRN card processing to Shift4 with the understanding that monthly Reporting and Fees would be more transparent and easily understood. While the fees charged actually showed up in the month they were incurred, the reporting did not reflect the actual transactions.
CONSSupport could never answer or correct the reporting issue we experienced. Our accounting department spent hours each month reconciling our daily batch to their statements. Some months it was impossible, and still, no answer back on support tickets. EVER!. The icing on the cake was our new card processor could not get us installed before our 12 month contract expired, so Shift4 charged us for the entire following 12 months of support and reporting.
Vendor Response
Hello, thank you for reaching out, Joe. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Replied April 2024
John
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Shift 4 payment processing
Very happy, I always recommend them, just ordered a mobile unit
PROSEase of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with
CONSI’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help
Reasons for switching to Shift4
Squares fees were getting high and when I heard the customer pays the fees with shift 4 it was a no brainer
Vendor Response
Hello John - Thanks for taking the time to leave a review. We're glad to hear your experience with Shift4 has been positive. We hope to continue exceeding your expectations.
Replied February 2024
David
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
A seemless Fit
Shift4 came into our workflow like it was meant to be. Payments? very smooth. And their support is exceptional
CONSNo cons, everything is great from functionality to service
Vendor Response
Hi David — We’re so happy to hear that you’ve had a positive experience with our team here at Shift4. Thank you for leaving a review!
Replied March 2024