All Owl Practice Reviews
1-17 of 17 Reviews
Sort by
Becka
11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed August 2021
Great Support, Fine System, Expensive for Group Practice Users
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Absolutely essential for private practitioners
Owl's been fantastic; an absolute necessity for me within my practice. Invoicing is quick and easy, and I love that it comes with a therapist listing site.
PROSI can do everything through one piece of software: billing, records management, note-taking, client scheduling, and more.
CONSFor the most part, my experience with Owl has been positive. The only thing that I found difficult was setting my supervisor up to have access to my account. This process could maybe be a bit less complicated. It would also be great if there was a split-screen option so that I could have two sections open simultaneously. Otherwise, can't really think of anything I've needed or wanted from Owl that hasn't already been included.
Reason for choosing Owl Practice
Cost, I think. And it seemed to be better known amongst my peers.
Kim
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
OWL for Psychology Private Practice
The use of OWL has been a very positive addition to my practice. It has been invaluable particularly in the world of the COVID-19 pandemic as it has allowed for more electronic/virtual services, forms, and record-keeping. The customer service team is very responsive to questions and comments for improvements.
PROSI started using OWL Practice to move my practice to electronic record keeping. This system allows for good note-taking options regarding client files. I was concerned with privacy and information staying within Canada which is a key feature I considered when selecting OWL. I appreciate this system was designed specifically for mental health practices as opposed to medicine-based options I have used in the past.
CONSForms - being able to send forms through Owl is a great feature. It has taken some time to get used to how to create forms. Some of the features I would like to see added: - option for classification of a session as tentatively booked for a client so it can be held in my calendar without. - I have avoided using appointment reminders as I often use 'bookings' in the calendar to block off sections of time for client management/report writing. I wish there was a way to designate something that is linked to a client, but not a session that will send reminders/confirmations to clients.
Reason for choosing Owl Practice
Security - information stays in Canada Jane - wasn't as popular at the time when I started using Owl.
Olga
Mental Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Please include group video!
Just that it's so streamlined - that's been helpful! It keeps me organized and is generally pretty user-friendly for clients.
PROSAll of the features - that you can invoice clients, collect a payment, store notes, etc. all in one place. Customer service is phenomenal too!
CONSI have a hard time with the video functions - that there is no option for group video, and when I try to do supervision where my supervisee is playing a video clip of a session on their computer, I can't hear it!!! At times the video glitches for no apparent reason - I had a session last week where for some reason, we could not hear each other for a few minutes. My supervisees are understanding, but it's a real bother to have to sort through video glitches like that. And setting up a group call for individuals who aren't in a family is frustrating! So much behind the scenes work for me to register them all, link the accounts, make a separate event just for the video session and individual ones for each of their invoices.... oy. It would be good to have more editing features for the forms too. AND to send certain forms out automatically the morning of an appointment! Like the COVID screenings - I would love to have that go directly to the client on the morning of a scheduled appointment so that I don't have to think about it and remember to send it myself. AND more options for note-taking that aren't just writing. I am an art therapist and working with children and youth. I also use play interventions a lot. It would be nice to have a case note that's more versatile with checkboxes and other features where you can include a photo right on the same page.
Reason for choosing Owl Practice
My colleague was using Owl, so I figured if I needed support I could easily ask her for it. However, I am going to be exploring Jane App too this afternoon, as they offer a free account to institutions for student interns (which is my other job, to supervise, teach and oversee an internship program at a University) so I will get a chance to try Jane App as well and see if it's more versatile. Some of my colleagues claim it's more user-friendly than Owl.
Olivia
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2021
On balance, good enough to keep using, but customer service needs work
Meets my needs now, but I would have left them months ago out of anger at their service if it weren't such a hassle to switch.
PROSThe functionality is good and has been improving over the last year.
CONSMonths after switching, they suddenly stopped supporting my device. It took them a month to fix the issue. I had to buy a new device for my business to function. When I asked for a one month credit on my user fee, they refused, saying that it was accessible during that time (but I don't consider suddenly requiring a desktop computer and a corded connection accessible in this decade). It was a cold response from a company that had initially been very welcoming (before they had me dependent on them).
Reason for choosing Owl Practice
Appeared to have better service and I didn't need all of the features of Jane that make Owl less expensive
Reasons for switching to Owl Practice
Offered Canadian privacy compliance and encrypted video functionality plus practice management. Also, support appeared to be much friendlier and more helpful in the beginning.
Liana
Mental Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Some super helpful features, ease of use isn't always high
It took me a long time to set it up and feel like I had a handle on things. For main functions, it works, but when I need to make deeper changes (like services with different fees, changing details within a client profile), I'm always floundering.
PROSAs a mental health practitioner working with partners and groups, I appreciate that OWL automatically links clients and **copies notes made in one chart into the charts of the other members of the therapy group.
CONSIt isn't always intuitive to find the functions I want, or make changes to existing sessions. There is a strong "tree" organization to the major sections, without pathways to access different sections without "traveling back along each branch toward the trunk" so that you can "travel along another branch." I hope that metaphor makes sense! It feels very linear in this way and often interrupts flow. I also find that certain functions along a theme will be located in different places, making it confusing. For example, not all scheduling or services changes are made in the same area. I find there are many sneaky buttons within windows! The creation of forms feels a bit clunky and, for lack of a better descriptor, old. And viewing of forms that clients have filled out is often limited. I can't "view" client forms and see their entire answers - I have to download the form, which I would otherwise choose to not do. ****The self-guided help guide is TERRIBLE. Searching help articles by keyword yields MANY results, many of which seem to be totally unrelated.
Reason for choosing Owl Practice
Integrated secure video function, which turned out to be less quality than using Zoom (which I didn't realize would be secure enough for confidential therapy). Now I use Zoom exclusively. I also use Jane for another clinic I work with, and appreciate the flow and aesthetic. I also appreciate the integration of credit card payments with automatic receipts mailed to the client.
Charlotte
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Almost there
I love using Owl, and I have had a pretty decent experience. The occasional glitch and things going down are really inconvenient- but understandable. I really HATE that I can't call Owl, but that they you have to email them and then wait for them to call you back- only if you request it. This needs improvement for sure!
PROSI love the all of the features and the ease of invoicing and sending receipts. My clients like the ability to use the portal and to book their own appointments. I also like the ability to be able to send measures to clients.
CONSIt would be great to be able to share files through the Chat feature. It would be great to be able to create a setting to automatically charge a 'no show' fee. Right now I have to go into the 'more info' tab and change the cost of the session, then change the setting to 'no show'. The availability feature is really overcomplicated and not effective- it can be really confusing between the generic and specific. It would be helpful to add into the measure feature the ability to interpret the scores. Right now it just gives you a random number and it's up to the clinician to understand what that means. It would be VERY helpful to add integrations give some results or meaning behind the scores (even including a pdf with the information on how to interpret it). Also when transferring information from one practice using owl to another - I was shocked to find out that the data doesn't translate and input into the correct allocations in the client's file. It simply remains as 'documents' that the clinician has to sort through to find any data. Integrating this would also be a game changer.
Reason for choosing Owl Practice
Because it's specifically for Mental Health Clinicians, the measures feature and the price.
Liz
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Streamlined practice administration
OWL has been a game changer for my practice administratively. The customer service is second to none! I love them! They are responsive, friendly, and accessible.
PROSThis software has given my clients the ability to book themselves into sessions, which means less tetris for me! That capability freed up so much more time for me to do other things and stopped scheduling mistakes. The ability to for clients to also fill out therapy agreement forms that then auto populate in their profile in the system also made a huge difference! Having everything in one place for me and my clients has removed time and effort headaches. I love OWL!
CONSI have been working with OWL to develop things I that would be helpful for therapists: such as drop-down menu templates for session notes.
Reason for choosing Owl Practice
Because of the personal care I got from the [SENSITIVE CONTENT HIDDEN]. He made sure I understood the product and was open to feedback. He has trained his employees to do the same.
DAn
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Best Choice for Psychotherapy Practice Management
This has eased our electronic records management tremendously. We are big fans of the integrated forms and assessments.
PROSThe tool is well set up to manage the practice (although we do not use the billing functions) and the integration of video was timely and important. We also really appreciate the integration of the psychometric assessments.
CONSIt gets pricey as you add therapists and in particular part time therapists or interns. Also we find clients who have a gmail address do not receive any forms we send them through Owl.
Reason for choosing Owl Practice
See above.
Reasons for switching to Owl Practice
Better design and geared to our industry specifically.
Nathan
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Makes Running my Practice a Breeze
The software is user friendly and intuitive. It doesn’t take long to get used to how to do things and OWL Customer Service representatives are fast at responding if you have any problems.
CONSThere are some minor things missing that would make the platform even better but not much has been changed in this regard in the two years I’ve used it. I’ve submitted user feedback but no changes have been made.
Reason for choosing Owl Practice
The pricing was slightly better. That was the main reason!
Krista
Verified reviewer
Individual & Family Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2020
Essential
This made my business sky rocket in regard to organization, professionalism and making my life easier!
PROSAbsolutely essential to running my business and has allowed me to stay organized! I love having all the features at my fingertips that I need to keep things running- such as video, online booking, forms, notes, invoices etc. Could not survive without this. I find it much more user friendly than its competition. I'm also a sucker for the fun colours you can create on your calendar.
CONSI don't find customer service is always super helpful. There are some simple things I really need to run my business that OWL has not established yet. Such as, allowing families to create an account with multiple people attached to their file. Sometimes I am seeing two members of a family and they need seperate names on the invoices but OWL only provides one account for each individual and I can't change the names. I also wish I had more ability to change info that needs to be on my invoices- such as client names etc.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2023
Good for solo, cash-based practitioners, bad for US based insured or multi-state practices
Can forgive the technical issues, can't forgive the terrible service.Because of the dearth of technical issues, we spend dozens of additional hours a month manually resolving issues to ensure our claims are paid, our accounting is accurate, and our financial obligations under insured contracting are met.Despite repeated attempts at working with Sr. Leadership to coordinate and resolve issues, we are left in the dark without real progress. The front-line service folks do their best, but leadership fails to deliver on commitments and makes no effort at proactive communication. The corporate culture of communication is silence.
PROSThe UI is generally nice, and the workflow tools are helpful. This is likely a good platform for solo practitioners with a cash-only business who operate in a single time zone.
CONSThe service and lack of communication from OwlPractice executives. We've been plagued with technical issues resulting in delayed claims processing, accounting errors, and a workflow for US insurance claims that makes no sense. Our patients are presented with inaccurate invoices, receipts, and EOBs. Accounting data provided by the platform is inaccurate, with payments being mysteriously misapplied and transactions erroneously reporting revenue.
Reason for choosing Owl Practice
We liked the intuitive user interface and workflow tools. Because of the complexity of US insurance billing, we were unable to test during the trial period and we really should have.
Reasons for switching to Owl Practice
Cleaner user experience, intuitive interface. Liked the workflow features.
Wyn
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Awesome Product
I don't have anything to compare Owl to as I started with Owl when I opened my business. I am quite happy with how I don't have huge paper files to keep track of and that invoicing and receipts are automatically generated. That in itself saves me a LOT of time!
PROSThis software is easy to learn and use. The developers are always adding more features based on feedback from users, so I feel like my experience really matters!
CONSI use my own templates for notes. It took a bit of getting used to not having full control over how the word-like part of the program works. As an example, it automatically gives you spaces between paragraphs when you hit enter. I don't always want 2 spaces. The things I don't like are minor though, and don't really cause issues for me.
Reason for choosing Owl Practice
When I did a search, I looked for a Canadian company and Owl was at the top of the list. I really liked how responsive the customer service was to my questions during my free trial, so didn't go anywhere else.
Alena
Mental Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
This software rocks
My experience has been very positive and the fact that it was developed here in Ontario by someone knowledgeable about the practice of psychology and the demands of confidentiality as well as the learning challenges of someone not tech savvy has been invaluable. Personal shoutout and thank you to [SENSITIVE CONTENT HIDDEN] who has been very responsive over the years.
PROSI started using this product a number of years ago and both I and the product have grown together. The first plus is the amount of time it saved me. So many valuable functions in one program-scheduling, invoicing, account records and now video calls with client and testing. And the digital records are also a plus.
CONSI'm a sole practitioner so there aren't a lot of functions that I need that are missing. Actually as a not tech savvy person its hard to imagine what I need until they develop it. My only complaint is that some features added make things a bit more complex but I'm good.
Michelle
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The customer service is what makes Owl stand out!
My overall experience is excellent, and the Owl group practice has really helped our team grow with a lot more ease.
PROSOwl is fantastic for our group Psychology and Psychotherapy practice. As a supervisor, I can check on files and the team's schedules easily. The therapists all appreciate having their billing and files in the same place and so well organized.
CONSOf course there are times we have to troubleshoot something as it's a comprehensive system with lots to learn. But I email the customer service team and they get back to me very quickly!
Anonymous
10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Organizes Private Practice
Great software for private practice, especially if you are also employed elsewhere at the same time. Having to run your own business while working at a schoolboard can be hectic, but this software allows you to be organized and manage your client caseload more efficiently than if you were to do it all yourself.
PROSThis software is a one-stop shop for all your private practice needs. It schedules, creates invoices, sends appointment reminders, stores files and case notes, all within privacy guidelines. Many of us in private practice are small businesses and do not have a secretary. This software functions similar to what an administrative assistant would do for you. It is easy to use, and even has a mobile app version which allows you to access your calendar on the main screen of your phone (it de-identifies client information too!)
CONSIt is subscription-based, having to pay for it monthly/annually is not as desirable as just paying once for it. However, the software is constantly being updated with suggestions by actual psychologists and private clinicians - so being able to access the most up-do-date version is a plus despite having to pay monthly/annually for it.
Robin
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2023
Great starter product
It was a great starter product. As I grew it stopped being functional for my practice.
PROSI loved how easy it was to use. It had some wonderful features that made work easy.
CONSThe customer care needs an overhaul. Getting in contract with customer care was always a headache.
Reason for choosing Owl Practice
I loved that it was canadian and easy to use.