All Demandforce Reviews
1-25 of 33 Reviews
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Jeffrey
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
My friend and business owner could not be happier!
Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process
CONSFrequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.
Vendor Response
Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!
Replied July 2019
Laura
Medical Practice, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
DemandForce - A Great Tool for Appointment Reminders
Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.
PROSDemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.
CONSThe reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.
Reason for choosing Demandforce
I was already familiar with DemandForce and knew the capabilities that the software offered.
Reasons for switching to Demandforce
Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments.
Vendor Response
Hi Laura - We are happy to hear that our appointment tools and that the ease of use of our product are working well for you. Since you last wrote this review we have made some changes and improvements to our performance dashboard that we would love for you see at demandforce.com!
Replied July 2022
Patti
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2018
No happy! Recently I have not been able to login on my personal laptop unless I am at the business.
If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.
CONSSo, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.
Vendor Response
Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!
Replied July 2019
Donna
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Staff, Great Product
I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated.
PROSThis is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional
CONSI wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment.
Kimberly
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A great tool to keep in contact with your patients.
Fantastic an awesome tool for any office.
PROSEspecially during Covid we are able to have communications with our patients, on a daily basis. They can send us a message if they are not feeling well and we can response ASAP.
CONSI can not think of anything I do not like at the moment.
Reasons for switching to Demandforce
I wanted real time texting with the patients.
Vendor Response
Hi Kimberly! We are very happy to hear that we meet your expectations! We will continue to upkeep our products to satisfy your needs. Thank you for taking time out of your schedule to leave us a review!
Replied July 2022
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
1
Reviewed January 2019
No Fexibility
I would say we are creating more problems rather than alleviating any.
PROSThey did in fact send out texts for patient reminders on a reliable basis.
CONSIt automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company.
Vendor Response
Thanks so much for the feedback. We are constantly improving and reviews like this help us with future product iterations. We have updated our reminders feature in the time that you left your review and would love for you to check it out at go.demandforce.com!
Replied July 2019
Carrie
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
Don't do it!
Poor experience, look elsewhere!
PROSThe only function that Demandsource did well for our practice was provide the ability to post patient reviews to an internal page on our website.
CONSDemandforce did not have the capabilities to support a complex, multi-specialty practice such as ours. In addition, the billing was a mess! They over-charged us and it took months to get ironed out.
Vendor Response
Hi Carrie - thanks so much for your feedback. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com!
Replied July 2022
josh
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Great entry level program for generating customer interface
Good program for shops not currently using one, but suffers compared to others in their category.
PROSSends appointment reminders, scheduled service specials, and requests customer feedback and reviews.
CONSDemandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.
Vendor Response
Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!
Replied July 2019
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2020
Avoid demand force!
Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months.
PROSI liked the ease of use and the confirmations for appointments. It also is a great reputation builder.
CONSCan’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc.
Vendor Response
Hi, thank you for bringing these issues to our attention. We are dedicated to continually improving our products and service offerings. Since you last wrote this review we have some made changes and would love for you to see what we've done at demandforce.com.
Replied July 2022
Nina
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Absolutely fabulous
.
PROSI love the confirmation of appointments most, patients rely on it every time.
CONSSometimes the accuracy of the website and management of changes can require to much time. I would like more card stock options
Sharon
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Confirm Appointments with Ease
Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.
PROSI really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.
CONSWe did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.
Vendor Response
Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.
Replied July 2019
Kurt
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2019
Back-end follow ups!
Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.
PROSThe email/text/automated messages are very easy to implement and create.
CONSThe connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.
Vendor Response
Hey Kurt, thanks so much for your review! We are constantly growing as a company and so your suggestions are very helpful for us.
Replied July 2019
Catherine
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Demand Force
We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!
PROSDemand Force is a great company that has helped us receive many leads and keep our current customers active and happy!
CONSkeeping connected is important but they are great at letting you know if there are any problems with this
Vendor Response
Hey Catherine, thanks so much for leaving this review! We are so glad that we can help you with your marketing communications needs!
Replied July 2019
Jill
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great communication software for clients
We saved time with Demandforce.
PROSThis software is easy to use and implement to the staff because it is user friendly. Love the reminder system for the client appointments and ablity to text them.
CONSRarely there was a client that stated they did not get the reminder.
Reasons for switching to Demandforce
Approached by new company to try it out and we are glad that we did.
Vendor Response
Hi Jill -- we are very happy to hear that we meet your expectations! Thank you for taking time out of your schedule to leave us a review :)
Replied December 2022
Damon
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Great CRM software !
Able to automate customer emails and get customer reviews.
PROSEasy to access via mobile device. I can find all of my customers and their service history easily. This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.
CONSIt would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.
Vendor Response
Hi Damon, thanks for your review! We are so glad that Demandforce helps you to retain customers with our marketing communications tools.
Replied July 2019
Mati
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2019
Very Reliable and Efficient
Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences.
CONSNot quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message
Vendor Response
Hi Mati, thanks so much for your review! We are so glad that Demandforce helps you with contacting your patients. Thanks so much for your feedback, we are constantly growing and improving our product, so stay tuned for future product updates!
Replied July 2019
Richard
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
EASY hands free way to keep track of your business and customer
Wonderful, simple way to bring you and your business together.
PROSClean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.
CONSability to toggle privacy of your important data depending on the user.
Vendor Response
Hi Richard! Demandforce is there to help with your marketing communications needs and we are so glad you are enjoying the text messaging and email features!
Replied July 2019
lea
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
demandforce
This software is amazing. I love that it does everything all in one. I really think the texting capabilities are invaluable and have been a great way to get more responses from clients. Also, the review section is helpful.
CONSNothing. I can only say that not being able to access information without internet i.e., if the power goes out.
Vendor Response
Hi Lea, thank you so much for the feedback! We love that you love our texting and reviews capabilities, love having you as a customer.
Replied July 2019
Melissa
Verified reviewer
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
Super helpful tool for any dental practice
Great way to automate daily task in a dental office such as patient appointment reminders and marketing communications.
CONSI wish the marketing email templates and layouts had more professional features so that the emails looked more technologically advanced
Vendor Response
Hi Melissa, thank you for your feedback. We appreciate having you as a customer and love that Demandforce has been super helpful to your dental practice. The email campaigns feature is going to get a refresh soon, so stay tuned!
Replied October 2019
Becky
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2020
Demandforce
Demandforce was a nice step up from Rapport through AVImark.
CONSWe didn't use Demandforce to it's full potential, as it wasn't easy to navigate. We had issues with the appointment scheduling side. Reviews side was fantastic!
Reasons for switching to Demandforce
When it was PetWise with AVImark... it was great. Then came Rapport.... not great so we changed to Demandforce.
Vendor Response
Hi Becky, thanks so much for your feedback on the quality of our product navigation. We are always making improvements and have made some changes since you last wrote this review. Check us out at demandforce.com!
Replied July 2022
Linda
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2024
Demandforce Review
Demandforce integrated with my POS perfectly. It's ability to schedule, remind, and have 2-way communication was awesome.
CONSThe cost was high. However, I would have continued using it if my POS software provider didn't cancel its integratoin.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
Started out great and lost value as we were using the program
Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.
CONSThey started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.
Vendor Response
Thanks so much for the feedback! We are constantly growing, and feedback such as this helps to inform future product enhancements and improvements. Since the time you left this review, we have made many improvements, so feel free to check them out go.demandforce.com!
Replied July 2019
Rhonda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Good service
It has been positive. There are a few things I would change though.
PROSIt is nice to directly send texts and to have appointment reminders.
CONSI do not like the part where patients can try and schedule on their own.
Reason for choosing Demandforce
It just seemed to have a better platform.
Jenni
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Review
Great to improve communication to patient
PROSAppointment confirmation feature is very helpful. Deduced our outgoing and incoming calls.
CONSCollecting patient info when they are requesting an appointment online
Erin
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
Great software for growing a business!
Less work for the receptionists!!
PROSI loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.
CONSIn my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.
Vendor Response
Hi Erin, We are so glad that you are enjoying Demandforce's marketing communications features and more specifically our reminders feature. Thanks so much!
Replied July 2019