All OpenGov Permitting & Licensing Reviews
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Marlene
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Viewpoint Cloud
Viewpoint makes the overall permitting experience very easy. Of course there are a few older contractors that aren't comfortable on computers yet but overall everyone is happy. It also makes it easy for solar companies to pull their permits when they're out of state, they don't have to set a date to have someone drive down to pull it, they can do it right from their office.
PROSI like the usability of the program. I like how fast and easy looking up permits is when title searchers and realtors come in to see permits and showing them how to use the website from their offices, and they like that they have access to it 24/7 as well. I like the capability of scanning in documents making my job filing much easier reducing the amount of paper we keep in the office.
CONSThe only gripe I have is locations for condos, apartments, or co-ops are hard for residents and contractors to find. Usually requires them calling to find out what address to use to get through the application. Also, the inability to delete a unit # once created I wish there was an option to be able to do that, in case its a duplicate.
James
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Good Service
In its current state, I enjoy it and find it easy to use. It is a far better system then the paper records the municipality used to use.
PROSThis software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally.
CONSI have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud.
Brad
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2019
Needs work
The system is skipping the Fire Department on permits and the Demo permits are being approved by Engineering Department and not forwarded to Building official. Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
PROSI can access the program from my I pad remotely.
CONSCustomer support is a big problem - there is no contact person for municipalities and it is a lot worse for customers filing permits who are having difficulty and have nobody at viewpoint to get assistance from. Contact information needs to be posted at the top of page when logged on to system. Please call [SENSITIVE CONTENT HIDDEN] he has tried to file permit since yesterday afternoon.
Reasons for switching to OpenGov Permitting & Licensing
Statewide permitting
Susan
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2021
Parking permitting
Helpful with less traffic of people with the pandemic. It is more useful when documents are inaccurate you just send message and request information. This is also helpful when it is a renewal period, making the influx easier to handle.
PROSintegration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
CONSI wish fixes with problems happened much quicker. It does seem to take a lot of time to resolve a problem.
Reasons for switching to OpenGov Permitting & Licensing
Ease of use, multiple offices can use
Ben
Public Safety, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Monroe County Project Manager
The overall experience has been great. Files are organized, easy to find and everything is paperless. Inspections are much easier and faster since the software is portable and permits can be issued on site.
PROSEvery individual project is in one file. Easy to use and find files as needed.
CONSUpload voicemails to the system. This would be very helpful with Code Enforcement and Court.
Reasons for switching to OpenGov Permitting & Licensing
BDS was out of date. Everything was paper so you would have to do an inspection and write everything down and then come back to the Office and type everything up. Then you would have to go and get signatures from Department heads and the applicant.
Tamie
Government Administration, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
It's OK
disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"
PROSBeing able to look up permits at your fingertips. We are not live to the point of customers using it and we just use it for Inspectional Permits
CONSReports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!
Reason for choosing OpenGov Permitting & Licensing
Unfortunately the previous Building Commissioner suggested it because another town was using it and recently found out that they no longer use it?? This was purchased long before I got here and it was our IT dept that handled it?
Michael
Public Safety, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Viewpoint works well
Viewpoint is used city wide and has made our permitting process for city wide permitting and tracking so much easier. End of year tallies are a breeze.
PROSThis product has made our permitting process easier.
CONSA lot of our contractors and customers don't like using viewpoint but if they want a permit they get used to it.
Reason for choosing OpenGov Permitting & Licensing
I was not in that process.
David
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
The funcitionallity of this software
Very comprehensive, includes lots of information
CONSEver time there is an upgrade or even a change in the look, there seems to be a lack of testing before the release. The glitches seem to take days or even weeks to repair. Which is frustrating.
Reasons for switching to OpenGov Permitting & Licensing
It was decided by the State Building Officials
Jeffrey
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Permitting
Increased public use.
PROSUser friendly on the public side. Ability to customize the platform.
CONSReporting. Can't produce the forms we need, requiring us to still use paper forms.
Reason for choosing OpenGov Permitting & Licensing
RI State support of the product.
Reasons for switching to OpenGov Permitting & Licensing
More widely used platform.
Andrew
Public Safety, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
One change would be helpful
The ability to see what the others in my office are working on, and for keeping a permanent record of correspondence on a job.
CONSOn the contractor's side, they can only put one email address on a job. It would be nice the design professional, the contractor, and the owner all could receive emails on status changes, comments, and inspections.
David
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2019
Could be better
I work for Richmond as well and approve all permits
PROSFor all easy permits like re-roof hot water heater replacement and so on, all that need little to no review
CONSSo many things that could make this system so much better and easier I would love to sit down and go over ideas but after many years since this system was just being proposed I have tried to make contact with viewpoint to no avail Seems like no one wants to improve the site
Reason for choosing OpenGov Permitting & Licensing
Wanted to try and state was pushing hard, I’m glad I did not for west Greenwich still too many issues
Dorinda
Government Administration, 201-500 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2020
ViewPoint struggles to suceed due to the company itself
ViewPoint Cloud has streamlined the permitting process and helped us get to a near paperless process. This has been accomplished with a lot of work on our side and little to no support from ViewPoint. ViewPoint chronically overpromises and underdelivers. The ViewPoint Cloud product is o.k. and has great potential. The company has a lot to be desired. ViewPoint has recently been purchased, we have hopes that they can turn the management of the product around.
PROSOnce it is set up and works, it works well.
CONSThe company support is not there and it is difficult it get an accurate answer out of the company. They constantly promised that the "product could do that" or "ViewPoint would set that up for us", but after we committed to it we found that we did not get what was promised. Luckily we have most of the promises in writing, but that only helps so much if a product does not have that capability. The company will also do very little to set the system up for you. You must do nearly all the set-up and configuration yourself. Be ready to commit significant time to this to make it successful.
Reason for choosing OpenGov Permitting & Licensing
Cost
Paul
Government Administration, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Great idea but...
The amount of information available is fantastic
CONSFreezes a lot. Logs out randomly. Recognizes my password half the time. Its almost a guarantee that if I’m doing enforcement and I need to verify a permit for an address it will either log me out or freeze up. Such a great idea but needs some serious tuning to be worthy of the responsibility we rely on it for.
Tricia
Government Administration, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Permitting program that is easy to implement and very customizable
There are issues that have come up and the chat feature is helpful.
PROSEase of customizing, changing forms, adding restrictions, altering workflow. Hassle free
CONSThe software operates on a parcel base-that is based on homes and addresses. Our department manages municipal assets so we deal in street/ right of way location. This may seem like a subtle difference but it can be a problem especially around mapping permit locations
Nickolas
Government Administration, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
User Friendly
Very easy to use. We were able to add a few things and tweak a few things to best suit our needs.
CONSSometimes there is an issue when using an i-pad, but I believe that is an i-pad problem.
Alison
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Town review
Helps keeps the office organized.
PROSIt is very user friendly, easy to communicate between inspectors
CONSSometimes slow and has connectivity issues, could be our internet system
James
Government Administration, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
I'm just a user in another Dept...
Can access scanned documents like building plans.
CONSPoor export functionality. Lack of printed forms and reports.
Reasons for switching to OpenGov Permitting & Licensing
I'm in the Tax Assessor's office so I do not know
Terry
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Over the Top
The ease and user friendly of Viewpoint having everything in front of you on screen
CONSsometimes how long it took to connect, but that was not viewpoint,
Jade
Government Administration, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
a-ok
Over all, it has has been a good product and it allows me to work more effectively
PROSI like the ease of data retrieval from any location
CONSBecause of self reporting, we get varried data entry issues. I wish that there were prespecified fields that would prompt the user. If they say they are "replacing a roof", it would be helpful to know if it is 2 square of 24 square, or instead of "rough and finish plumbing" to know how many wc's, sinks, hose bibs etc, like the state form had.
Raul
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Application easy to use
I like the friendly look of the interface.
CONSSome times takes time to open any file or task.
corey
Civil Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
opengov reviews
good service for the user
PROSeasy to use user friendly. keeps track of the things we need
CONSthere are no features that need to be revised it works good as to what ne need daily
Diane
Government Administration, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Exceptional Product
Wonderful, responsive team to all questions
PROSEase of use, lots of functionality and reporting
CONSWould like to print my own department reports
Reason for choosing OpenGov Permitting & Licensing
All of the capabilities the software offered for the price.
Reasons for switching to OpenGov Permitting & Licensing
The prior software was cumbersome to use and wanted to go online, plus cost was a factor for the town
John
Government Administration, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2019
Rabbit warren.
A administrative time killer, and low efficiency with redundancy.
PROSRemote application submitting for residents and contractors.
CONSRedundant zoning steps in inter-phasing with other department applications that do not require zoning approval. Example, generator requires zoning, gas or electric does not but zoning would have to sign off three times and finals.
Reasons for switching to OpenGov Permitting & Licensing
Building Department desire.
Adolf
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2019
Comments
The ability to have several individuals review documents simultaneously and provide feedback and comments on a shared platform.
CONSAbility to identify what documents to review and the navigation between different tabs/modules
Nameer
Design, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Permit
easy to use and great for record store
PROSeasy to use and navigate to different subject
CONSnothing wrong about this software, I like it a lot