bsport
About bsport
Awards and Recognition
bsport Pricing
bsport is available starting at €120 per month. Contact us for a quick call to discuss how we can tailor our platform to your business.
Starting price:
€120.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for bsport
1 - 5 of 190 Reviews
Tania
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Very satisfied with Bsport after having worked with other online booking systems
I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently.
PROSTogether with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback
CONSHow to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators
Reason for choosing bsport
They took the time to explain clearly their service New company which wants to grow, brainstormed during and after covid with the new market.
Reasons for switching to bsport
I wanted to change, I was not satisfied with their service
Vendor Response
Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team
Replied July 2023
Ellen
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Bsport for my Physiotherapy and Pilates Business
Very good
PROSThe support staff are always really nice and helpful. I like the payment reports and the scheduling.
CONSThe stripe payment system doesn't always let people know if their payment has gone through.
Reason for choosing bsport
I didn't have time to investigate fully
Reasons for switching to bsport
I wanted something more modern, the branded app, the videos on demand and the marketing included
Vendor Response
Hi Ellen, Thank you very much for taking the time to provide us with feedback - it's great to know what we are doing well and where we can improve. We appreciate this hugely !! Thanks again for your time and trust! Kind regards bsport team
Replied October 2023
Patrick
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed September 2023
Big Mistake
Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.
PROS- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good
CONS- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate
Vendor Response
Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team
Replied October 2023
Lindsey
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Rebel Circus and Bsport - Brilliant
Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport
PROS- the onboarding process, the team that helps, [sensitive content hidden] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant
CONSA little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software!
Vendor Response
Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again!
Replied March 2024
Alison
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
BSport is a game changer
We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too.
PROSWe moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.
CONSSometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.
Reason for choosing bsport
Cost, benfits and understanding of our business. Also that we knew we could grow together.
Reasons for switching to bsport
The payment processing in Wellness Living stopped working and the customer service team didn't fix the issue for months.
Vendor Response
Hi Alison, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has exceeded your expectations so far, we will work to keep this partnership going for a long time! About the things you have already asked to be improved, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team
Replied August 2023