It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend Helmbot and the team around it enough.

My background is in electronic health record software for cancer clinics and integration with existing hospital systems so I have seen dozens of products over the years. All come with pros and cons for their specific niche market. From the business side of things they often require staff to touch 2-3 pieces of software on any given day leading to training issues, upgrade testing bottlenecks and worst of all inconsistency of care for patients/clients. The fact that Helmbot contains all the features you could want to run your clinic, health / wellness centre, without a bunch of one-off features built for specific customers is refreshing. All the features integrate together to give it its power. A robust appointment scheduler that is integrated into an online portal for customers to self-schedule, an instant messaging tool for internal communications, ample notepads to keep detailed accounts of every interaction, a POS, customer appointment notifications, inventory and order tracking, staff shift scheduling, a group logbook, resource management, task generators to make sure everything is done on time, and so much more. Upgrades are also seamless as the software is all cloud based and updates are rolled out regularly. Even contacting and communicating with customer support is built right into the platform. The time savings on training staff on 1 system instead of 3 or 4 is worth the price of admission alone.

Integration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates.

Great. I use the helmbot to send gift cards and my employees use it to clock in and out. It’s a useful tool.

This software does prettty much everything. From scheduling appointments, to setting up an online store, internal staff scheduling, recording testing levels, providing customer reports, and being full of any feature you could possibly want—floathelm’s got it covered. The BEST part of this software is the customer support team. Any question, feature idea or problem I encounter is ALWAYS answered, solved or investigated within hours. No long wait times, no hassle, no problem. If something comes up that their team can’t handle, they are proactive in getting the message to the right people who can help solve the problem. Further, they offer over the phone help if ever needed, with no long wait times or frustration. Special shout out to [SENSITIVE CONTENT HIDDEN], who have helped me navigate many many many MANY questions or confusions and always offer helpful tips and feedback into how I can use the software to the best of its ability.

I wish there was an app. An app would make floathelm even better for customers and admins alike.

Overall, HelmBot has been an upgrade for our local business. Our clients enjoy the ease of scheduling and appreciate the clarity when scheduling and/or cancelling appointment times.

HelmBot is intuitive. We love how clients can easily navigate scheduling and purchasing of our products and services. We also love the wait list feature and how the system will reach out to fill in open appointments without our needing to do anything.

The cost is higher than other booking systems. Scheduling recurring appointments is not currently available, which we hope will change soon, as it makes running our business so much more efficient.

Highly recommended

The ease of use and detailed reports are amazing. The fact that it integrates easily into my website is awesome

The use over devices like smart phones can be cumbersome.

It is easy to use from both a customer and business point of view. Setup and integration is easy, it is niche to float centres which makes it perfect if you are a float centre. Having worked in other companies with other ERP systems like Oracle and Netsuite, I can say with full certainty this is by far way better than those software systems simply because it doesn't have all the back-end issues those systems have, which are not tailored to any specific industry, and because of it's one-size-fits all approach is horrible for adapting to your business. If you are a float center, Floathelm fits perfectly in, and the customizations for adapting to your specific needs as a float center are so much tighter and easier to implement. Customer service is very helpful and quick, and I'm not waiting on back and forth emails between developers to maybe partially fix something a week later down the road.

If you are not a float center, then this probably isn't for you.

Absolutely amazing. The software is very intuitive and clean. The team behind the scenes are superstars.

I absolutely love Helmbot - its been an essential component of our business. Its super user friendly from both a customer and staff point of view. The developers are extremely receptive to feedback - often implementing feedback suggestions within days!

I honestly dont have any negative feedback about it. Have our business run on Helm is amazing - I feel very lucky. We started with them just as they were launching theeir product - its continuously improved over the last 6 years. Now its smoother than ever.

Customer service is stellar with Float Helm, their team responds quickly regardless if it’s a question, comment or needing help. From day 1 they took their time to ensure we were comfortable with learning the system, offering 1 on 1 live training and their features from booking to classes, gift cards and practitioners are all highly functional and easy to use.

Booking for multiple services and practitioners is easy and so customizable with Helm. After using other booking system I highly recommend Float Helm!

We transferred 2yrs worth of client booking from Mindbody and lost some client notes but we opted for that feature. Helm makes it easy to do a cohesive integration

Support is awesome and available when you need them. Implementing Booking and Running reports on customers, reservations, payments, and so much more is made simple and overall user friendly.

Ease of customer use, booking process with auto scheduling of customers back to back. Being able to access reservations, reports, and built in auto referral program.

Unable to mass text customers with special offers.

FANTASTIC

Has a ton of functionality. Basically my entire business and internal communications runs through this software. It's user friendly for my clients and staff alike. The design is very nice and well thought out.

Really nothing. If you need a function that isn't there, you contact support and they are extremely quick to respond.

Positive.

Customer service team is 10/10. Ease of online booking

They will fix my main beef fixed about an extra column for notes! No shows - arent usually no shows, and we cant actually label no shows. Also not a fan of automatically checking people out using their credit if they wanted to pay another way. Aaaand no expirations for credits - 5yrs is plenty long enough for a single location to have unised gift certificates out there.

Extremely positive, we actually wish we would've switched over earlier! The only thing that stopped us was the cost, since our facilities are large and the billing is per-room on the calendar, and thus the cost was more than double the next-most-expensive competitor.

Well-designed, terrific UX for both staff and customers, including mobile-optimized. Reporting is great. Customer Support is fantastic in terms of both accessibility (always get a very fast response without needing to wait on hold) and receptiveness to ideas to improve (and actually implementing them)

Cost - by far the most expensive platform compared to competitors, particularly for larger facilities since they bill on a per-room (per-service) basis. Would like to have more robustness in terms of ability to customize certain aspects, but is a slight con since you are able to control/modify the vast majority.

Overall, using Helm has helped our business grow because it has saved us time by performing our membership renews automatically and sending out auto emails for followup etc. We now have the ability to sell gift cards and float packages online also which has been a huge boost. Prior we would have to do this over phone, email, or in person.

The booking of appointments is very easy to navigate and setup. I love how customer support is available to answer your questions at all times. Responds within 20 minutes typically. The software is very interactive through each page. There are a lot of links to click that make navigating to all different areas very easy. The customization of how services, packages, and memberships are used is also incredible. The auto renewal of memberships and the auto emails going out has been a huge help in our business. Integration over to Helm was pretty seamless. We did not import previous customer appointments which made the transition quicker but lack the previous history. The option was there for us to import that, but we declined it.

The biggest thing we don't like about Helm is the Mobile side. I think this has lots of room to grow. It does work and you can navigate through the whole system via mobile, which is great for the back end but the customer experience on the mobile can be improved. I mentioned above that I like the many different links within every page, but what I don't like about this is that they are kind of hidden and have to be found. This is more of a time / experience of software. The more we use it the more we find and remember. The ability to use more then just one payment option would be nice, (I know this is a work in progress). The system does send out auto emails, but being able to customize them more would be a great addition. We held back from using Helm for a while because of the poor mobile experience, but the pros to the software started to out weigh the negatives which is when we decided to make the switch.

great, helm is always been a pleasure to deal with when I have issues or questions. They seem to always be adapting.

ability to sell packages and create memberships and ability to keep records of float tank specs

Not able to have secured documents for writing notes on clients for my eyes only and I can use it for my register massage therapy /osteoathic practice -- I have to use Jane -- therefore im paying for two online scheduling softwares.

Can't say enough positives about this company! You won't be disappointed!

SUPER Easy. From the set up support to after care they are extremely responsive and helpful. If there is a feature I ask about and they don't have it they suggest a way around it. All of my clients like how easy it is to schedule. The reports are exactly what I need in tracking everything I do!

Wish it was easier to use on my phone but that's a small matter.

I have been beyond happy with Helmbot from the beginning and it keeps getting better and better. The value for what you get is unbeatable.

Very intuitive to use and does so many things. From scheduling to time tracking to measurement tracking and so much more. It makes it easy to run and keep track of what’s going on when I’m not at the shop also, with the built in communication and web based platform.

Whenever something is unclear or a new idea comes to mind it’s very easy to immediately contact support and they respond extremely fast. New features are constantly being added.

Amazing. They are always adding new features and respond quickly when issues arise and take suggestions

That I can use one software for almost everything I need to do in my business.

Inability to choose a credit card processor.