I love their service and how much they've helped me. I would like the ACH only option for memberships though!

The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

Love it. Never going to leave them.

Cost for sure, ease of use, the user experience for client is also very simple.

I can't say there are any other "cons" - If i'm being nit picky they could give a bit more time towards automatic PDF invoices. Some of their invoicing procedures don't have a simple suer experience.

Zen Planner is absolutely the worst. I decided to go with a different program and half way through the porting process we thought it would be simpler to simply stay with Zen Planner. Nope, they never called us back.

I really didn't like anything about it. It was overly complicated, redundant and the same glitches existed for years.

It was hard to maintain an idea of what our client base actually was. Some clients were counted twice. We had to check 3 different areas to make sure our billing was going through.

If I ever have an issue with the software, or a question on how to do something (like create a custom report) the customer support is always outstanding.

I have been using Zen for 10 years. The program is so easy to use & I am always finding new things to do with it.

When creating reports for attendance or payment history for a client, I would love to have our business name show at the header.

The more I learn about this software (partly due to their fantastic customer help team) the more I love it and the more it gives me back time! I still think I have barely scratched the service In its capabalities and I'm excited to learn more.

There is a bit of a learning curve but thats the same for all software. The basics at first is all you will need.

Just amazing! I truly have been very excited with this software and I enjoy interacting with it in a daily basis.

What I liked most about this software was the amount of things that it can do to not only help manage the numbers but keep the clients engaged and happy. I am also always amazed by the competence of the customer support team who I have called several times with questions I thought would be complicated but were not to them! I really appreciate this software and I really think my customers do again. I would recommend to anybody in the martial arts industry!

I couldn't think of anything in particular that I didn't like but if I had to say something it would be that I wish it would be more engaging with my actual website. The thing is that it probably can, I just don't know how to yet.

The customer service has been great in helping us resolve issues and work around systems that aren't quite what we need.

We like that we can track student count/growth, attendance, belt ranking, finances, and appointments all in one place.

The calendar is not easy to use and often leads to errors if you don't follow certain steps.

Choosing Zen Planner to partner with us in growing our business, was one of the best decision we have made to date. Their website design has contributed to 90% of our current clientele. They are a team of professionals representing their brand extremely well.

1) Ease of use; 2) Customizability; 3) Professional; 4) Excellent customer support.

1) Features to engage individual athletes.

The onboarding process was thorough. I did have to be persistent in explaining some needs that were different from what they expected.

This product can be customized in many ways to meet the specific operation of your business. The interface is slick looking and makes good use of screen real estate. The interface is fast and responsive. The universal search button lets you get to what you need quickly.

The mobile app features are quite lacking. Although it is customizable in most ways, there are some ways it is not, and when you mention these to support, they can't fathom why you'd want that. There is a feedback option to submit feature requests, and they always reply to them, but it seems the dev cycle is VERY long.

I regret switching to Zenplanner from Mindbody. Constant bugs in the app and website. Disruptive to employees and clients

I can't think of anything I liked about it at this point.

The app for customers and employees was awful.

At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system.

Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition.

Excellent.

The service. I don't call in often but if I need help it's always there.

Changing password info every 3 months is my biggest gripe.

Sanity.

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

I think ZP does a great job with support. That to me is super important!

Billing and scheduling is made easy through ZP which is my only function right now.

This is not a email system that is all encompassing so it makes it hard to set up a nurture program. Having it integrated with Mailchimp in a cleaner way would be great. It's not easy to manage.

Once you learn how to use the system, it's easy to charge people and view membership history. There are so many financial tools available and that side can get a little confusing (like narrowing down your quarterly taxes is a bit of a hassle). I have yet to find a product with better customer support. They always answer promptly and always have a solution.

This software makes it easy to track membership history, but the BEST thing about Zen Planner is their customer service. They're friendly, they answer fast and they ALWAYS know how to fix an issue.

Zen Planner is quite an advanced system, so it is easy to get lost. Luckily, the customer service is always there to save you (except for holidays and off-hours of course). The app sometimes crashes. It could use an update.

THEY HAVE THE BEST CUSTOMER SERVICE THAT CAN SOLVE BASICALLY ANY PROBLEM WITHIN THE LIMITS OF THE SOFTWARE. THEY ARE ALWAYS AVAILABLE WHEN YOU NEED THEM AND SO HELPFUL.

THAT IT MAKES MY JOB EASIER BY AUTOMATING PROCESSES

DOESN'T HAVE ALL THE FEATURES I NEED. ALSO TOO HARD TO LEARN ALL THE FEATURES SO I'M NOT MAXIMIZING IT'S FEATURES. THERE ARE LIMITED ON BOARDING SESSIONS SO WHEN THEY STOPPED, SO DID MY LEARNING

ZenPlanner has been very reliable and does what we want it to except for the odd issue. Sometimes I get so frustrated I want to switch providers but then realize that the other providers still aren't as good as ZP so I just have to stick it out. If they increased their speed at which they fixed bugs and/or simple features then I would be a very happy customer.

It's a great CRM for a small fitness facility. From reviews from competitors, it appears to be the best however I haven't personally tried the others. The Chat feature is great to be able to quickly message with employees when I have questions or concerns.

They are very slow to fix bugs and/or simple features. It's almost like they don't even have tech employees to fix these things.

I can do a lot with this software. Apparently does everything that Front Desk offers in their middle tier of pricing - for half the cost. I manage staff payroll and reserving classes, too. I can do analytics and reports. They have always been very nice on the phone (if unable to help.) On the down side, it's buggy and painfully slow. Plus it doesn't work very well on mobile, either for clients, coaches, or the business owner. My athletes often say they can't reserve class on their phones. Everyone wants to do everything on their phones but ZP does not accommodate this! The workout tracking was painful to use - they keep adding features like this but I wish they would just make the ones they have work better. Their much vaunted software improvements were a disappointing thin skin over the same stuff. Despite my annoyance I have learned to work around the bugs and stuck with them for many years. I will probably continue to wait for software improvements. Not a ringing endorsement by any means, but the software is functional and the price is right.

The customer service is stellar. Everyone I've spoken to is smart, friendly and efficient. [SENSITIVE CONTENT] did our transition to GAINS payment processing and I couldn't have asked for more warm, knowledgeable and efficient support. Her follow-up with me has been outstanding.

It's not great for use with membership under 18; we do a lot of programming for children and need a way to have both parents as primary email contacts, need a way to communicate both with parents and with the 13-18 year old group. Grading (movement between programs and belt levels) is difficult.

Overall, it was great to have a place to run transactions, and keep track of member accounts, however the issues we had with zenplanner holding our money required that we switch to a different system.

I liked how wonderful, helpful and prompt the customer support was. I found them very easy to talk to and easy to get ahold of.

I was calling customer support daily, I took over the business from someone else who left a very messy zenplanner for me to sort out. That could be the reason I was constantly calling, but another reason is that some of the features that I thought could have been easier to use were not. I ended up switching to a different system because we were having a lot of issues with the money, one time zenplanner held our money for 2 months, when we finally found out why, the process to reclaim that money was ridiculous.

Best Support Team!!! they seriously rock and has helped me trouble shoot all issues I've had over the phone or over quick emails. Anything i didn't know how to do they were super helpful and worked so hard to help me implement their software and making things very easy. Allows me to filter my classes, students and programs very easily. Beautiful Website integration (similar to mindbody but easier to use for customer) Keeps track of how much a client owes me and allows me to create a parole for my employees. I own a Holistic wellness center that does everything from Yoga and martial arts to acupuncture and energy work and zen planner allows us to manage everything smoothly while keeping track of all of our clients with ease. If your looking for a scheduling software i highly recommend this software. Has really taken a weight off my shoulders as a business owner and let me focus on more important thing.

The initial set up of the program is a little difficult, it was hard to navigate through at first but again, awesome support team that explained it very well. Only other con is that the website integration is a little difficult and not as pretty on mobile.

Overall it is a great program, but is does have some room for improvement.

Zen Planner has a lot of good features. Billing, client tracking, scheduling, and integration into our website are all pretty smooth.

As a gym, we cannot select which members see what programming. Example, if we have 2 different programs available, all members can see both programmed workouts. We have had some inconsistency in emails being sent out. Sometimes emails to our members don't send in a timely manner through their system.

Our gym uses this App to track our work outs. A friend and I were using the custom result fields to track our daily 1 minute Bike Sprint. We found, though, that when we went to the library we couldn't track our results. I contacted Zen Planner and was helped quickly; initially, it appeared to be a simple issue but turned out that there were some "corrupted" files. After getting our gym owner involved, ZenPlanner was able to resolve the issue.

Ease of use; simple to find information

I wish the same type of exercises would always come up together in the library. Occasionally when I go to the library to look up a specific exercise multiple of the same come up and I have to click in and out of them to see the results.

The customer service reps are very nice and helpful. Unfortunately you will get to know them on a first name basis.

This is the buggiest software I have ever used. There is always something going on making what you can potentially do a hassle. It actually increases what you have to do relative to not being able to use the functionality and having to constantly call in to customer support. Not to mention having to put out fires with your members when the bugginess effects them.