All Zip Reviews
1-25 of 30 Reviews
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Jennifer
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Do you want to manage purchases/cost? Start here!
It's been a great tool, especially being new to procurement. I have seen what no procurement process can do, not only first hand but done research into how companies manage procurement. If they would invest in visualization, managing purchases rather than not having budget, after spending, companies would be more profitable, and retain employees.
PROSWhile I am fairly new to Procurement, I am not new to using tools/software. It is an easy tool to learn/keeps your purchases flowing with visibility across the purchase. You can taper the workflow easily if/when there is change in the organization/types of purchases. The support team is amazing, they do not delay if you have any issues. More importantly, they welcome feedback on improvements and implement them.
CONSThey have a few bugs here/there (nothing that stops the flow). Limited reporting and would like more information on CSV files.
Danielle
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Zip is a Game Changer!
Zip has been a great tool and resource for our company. The customer support team has been very responsive and helpful every step of the way from implementation, to go-live, and sustainment. Their Admin training is helpful in ensuring companies are equipped with the right knowledge to maintain the system on their own.
PROSZip is easy to configure and customize conditions that fit your company needs. The workflow visibility is very helpful so everyone can see status of a request and what steps are remaining. Zip also makes vendor onboarding easy and has helped transform this manual process into a seamless electronic experience for our supply base.
CONSDownloading invoice data is helpful, however Zip does not have the ability to pre-set report conditions for recurring data review. They have this feature on the request side, and I would love for this expanded capability to be available on the invoice side as well.
Reason for choosing Zip
Zip was the better value and offered better customization to fit my company needs.
Francene
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Zip makes my Procurement life hassle-free
It benefits our Procurement Team by saving time and streamlining processes. Overall my experience with Zip has been positive and less stressful.
PROSIt's user-friendly interface, simplicity in data collection and efficiency in streamlining various processes related to procurement or form submissions.
CONSThe potential limitations in handling complex procurement needs and issues related to customization options or integrations.
Reasons for switching to Zip
Coupa is primarily a comprehensive spend management platform where as Zip Intake focuses on streamlined data collection and form submissions. Hence, making procurement life easier.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
ZIP (Procurement and Accounts payablet)
The best thing about ZIP is that it synchronizes with Netsuite and helps us automate the creation of purchase orders and the onboarding of new vendors in Netsuite. It has been great from a workflow perspective and allows you to create your own workflow and procurement threshold for internal approvals. So far, I have no complaints about anything and the support has been excellent in case we need any custom changes.
CONSI don't have any particular complaints, but I would like to provide some feedback that could be considered for the development of new features. Specifically, I would suggest incorporating artificial intelligence to help suggest information for renewals and recommend GL codes for purchase orders based on previous coding.g (only if possible).
Karen
Marketing and Advertising, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy & Effective
The support team is amazing and super responsive. The product/engineering team takes all requests into consideration and the tool has improved drastically from 2yrs ago when we started.
PROSThe tool is easy to manage and set up and more importantly modify workflows on the fly. It offers all of the main features any procurement management tool offers. Internal adoption was simple and the visual representation of where a request is at improved the internal understand of procurement.
CONSThe reporting functionality is the area the tools needs improvement.
Reasons for switching to Zip
Zip focused on procurement while at the time DocuSign CLM did not
Chanie
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best procurement tool, easiest setup
The product gives visibility to our users and everyone involved in the procurement process, allowing procurement to focus on adding value vs pushing paper.
CONSZip is so customizable that whenever we saw something we didn't like, the Zip team helped us solution. Their product team pushes out improvements weekly.
Reason for choosing Zip
Faster setup, more modern functionality.
Reasons for switching to Zip
Zip provides a full solution for the procurement process. Airbase provides accounting approval and was more suitable for smaller companies.
Anonymous
1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Zip is a great solution for vendor approvals with a great user experience
My experience with Zip has been very positive. It solves a real problem around vendor approvals and compliance for me and my team.
PROSAbsolutely the user experience is far superior than that of any other enterprise software I’ve ever seen, especially in procurement. And the no-code configuration of Zip.
CONSI wish Zip had more GRC integrations supported and more flexible reporting capabilities, but I know the team there is working on it.
Reason for choosing Zip
Mostly because it had more features and flexibility we were looking for in our ideal set up.
Vendor Response
Thank you for your review!
Replied May 2021
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
We route our upstream procurement processes through Zip.
I love working with Zip. The team is extremely responsive to my needs, and the solution is easily configurable by my team without much help/IT assistance.
PROSI love Zips slack integration and UI. I also love the flexibility of the workflow solution.
CONSThere aren’t enough contingent worker and invoicing capabilities.
Reasons for switching to Zip
Zip is much more flexible and has more integrations.
Vendor Response
Thank you for the review!
Replied June 2021
Paul Erik
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Making things easy with ZIP
I use ZIP for procure to pay process. Use of ZIP will start from onboarding vendors up to payable processing. 1. ZIP helped us to eliminate manual processes such as uploading vendor invoices. It was able to pick up all the vendor invoices in our designated email. 2. ZIP also aide us in eliminating the manual process in our endorsement for approval and to treasury. Through ZIP, there is an automated notification for the users and approvers through email and slack.
PROS1. Integration with accounting system, specifically Netsuite. 2. All-in-one platform where you can onboard, process, and pay 3. ZIP is very user-friendly
CONSAs a user from asian country, I think the only dislike with ZIP is the availability of their admins and/or customer support since they're based in western countries.
Dane
Verified reviewer
Computer Games, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great Agile Procurement Platform
Great platform that has helped with spend visibility and procurement approvals
PROSEasy to use, Clear UI, easy implementation
CONSToo focused on the US market and not other regions
Rebeca
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
A game changer!
Zip has enabled us to better track our procurement department's performance metrics, from cycle time for requests to how long each approver takes to review/approve a request. It has also allowed us to better communicate internally with our teams via the Zip request record. It also serves as a one-stop shop for any/all procurement-related functions, from submitting a simple purchase request to requesting a review from our legal/security teams. Overall, it has helped us centralize our procurement operations, giving each department clear visibility into what is going through our pipeline.
PROSI love that Zip allows us to customize our approval workflows as much as possible - especially compared to other procurement systems. It is clear that the Zip team is on a mission to be the best in the market, and in my opinion, they are well on their way to being exactly that. Such a user-friendly platform has reduced our need to train our internal requesters on how to submit purchase requests, thus giving our procurement team more bandwidth to work on more important things. It has also enabled our internal approvers to maneuver through their reviews quickly and with ease. [SENSITIVE CONTENT], our customer success expert, has also been a pleasure to work with! She is always available to answer any/all questions promptly and has done an excellent job of keeping our teams connected via recurring sync sessions.
CONSThere aren't many things to mention here as far as dislikes. The only "dislikes" to mention are minor user interface issues, like not being able to open a request on a separate tab when viewing the complete list of pending approvals or not being able to customize the drop-down status list on certain approval steps (i.e. the only options as of now are to choose between "ready to start" "in progress" "waiting on vendor" and "blocked internally"). It would be nice to be able to add additional statuses like "approved with conditions" or "waiting on requester reply", etc).
Cameron
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Simplified and streamlined procurement at scale
We use Zip for all procurement requests, approvals, PO, invoicing and payments for the entire organization. We use it as a single point of entry for all requests and use dynamic intake to collect all the needed information regardless of the type or amount of spend then use the information gathered at intake to automatically create and route approvals to all the necessary stakeholders. Zip is our single source of truth for purchase requests, contracts, renewals, purchase orders, payments, etc. Pretty much everything procurement related.
PROS*Logically and simply built; easy to modify and customize for your specific needs*Works well at any scope; startup to enterprise*Integrations with the systems our teams already use make it easy for various departments to interact with Zip*Provides a centralized intake for any procurement and business needs and requests*Employees love the simplicity of the intake, Slack integrations and knowing where to go for what they need*Dynamic intake makes it easy to collect the right information and generate the appropriate approval workflow automatically
CONS*It's not immune to some of the minor challenges and bugs expected with any startup, but they're quick to identify and fix.
Emily
E-Learning, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Zip: One Stop Shop
I think Zip is doing something very innovative in the space of Procurement. I think their greatest strength is listening to their customers and coming up with reasonable solutions at a rapid speed.
PROSThe easy deployment of the tool is of great importance. Not having to use a 3rd party implementation team is a huge cost-saving component of why Zip won our business. The support team is also the best of the best. Operating super small, they are able to identify, support, and implement fixes at great speed. In comparison to other tools, you would have to pay extra for this level of support. The workflow builder with the ability to customize questions based on conditions and set layers of approvals based on it is extremely important to make it easy for users to adopt and administer to perform change management.
CONSIntegration between tools like Vendr and Ironclad can be improved. For example, if the comment section in Ironclad can somehow be transferred over to Zip, that would make the entire experience seamless between the two systems. No sharable reports make it a pain for each user to create the same filtered view.
Md Mohiminur
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Falling love to working with Zip
Very easy to use and helpful for orders placement. User-friendly platform in the market.
PROSLove the flexibility of super workflow solution.
CONSAll are okay. Till using We have nothing to complain about zip.
Carey Beth
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Zip is a one stop shop for all approvals
We’ve had a great experience with Zip. The solution was implemented and running in a month. Zip’s customer service has been outstanding, we meet consistently and they are available for collaboration anytime. Zip has been very receptive and fast with product feedback, they are always available when we need them to fix anything for us!
PROS-Zip’s UI/UX is intuitive, clean, easy. Think the opposite of old ERP system. -It’s a no-code configuration, declarative design, highly configurable
CONSI’m sure Zip is working on it, but: --More documentation --More options for notification configuration --More reporting functionality. The data is there and downloadable to a csv file but would love in platform configurable dashboards
Vendor Response
Thank you for your review!
Replied August 2021
Chantal
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
A tool that makes source-to-procure easy!
So far we’ve had a great experience with Zip. They have a wonderful team that makes sure our problems are understood and our needs are met.
PROSWe were able to implement Zip pretty quickly, and once in place, people were willing to use it right away because it was easy to use. Zip also offered out of the box integrations that allowed teams to work within their native platform, but provide the requester a single source of information.
CONSZip needs greater reporting flexibility and invoice capabilities.
Vendor Response
Thank you for the review!
Replied June 2021
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Zip has a flexible workflow and a friendly UI.
The team is smart and understands the space well. They know my biggest pain points and are willing and available to help.
PROSZip eliminates manual coordination reliance and automates procurement approvals processes for us.
CONSZip doesn’t support as much configurability of the dashboard and other scheduling settings as we would like.
Vendor Response
Thank you for your review!
Replied July 2021
Ashley
Legal Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Highly customizable and easy to use
Their customer support is fantastic and available to meet regularly to answer any questions we have. They have also been very receptive to feedback about additional features we'd like to see and have implemented a number of requested items. The system is very easy to use from an admin and user perspective. The platform is very customizable which makes it easy for us to configure our internal processes with the tool.
CONSI would love more automation between intake form questions and request/vendor fields to reduce manual work.
Andy
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Diamond in the rough
Zip has been able to continue to deliver new functionality from their product roadmap that enhances its value.
PROSIntegrations with existing software tools for related processesEnd to end request managementProduct roadmap
CONSUsability for managing large volumes. Can be difficult to navigate from one request to the next.Loading times of the software can be slowIntegration with IronClad constantly breaks
Victor
Internet, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
We manage all approvals across our company in Zip
My experience with Zip has been great, from a 3 week implementation to their responsiveness on Slack anytime we have a question or issue.
PROSI love the Slack integration, clean experience, and that I can administer the system without needing IT at all
CONSI wish there were a way to save dashboard views (I have to reset filters each time)
Vendor Response
Thank you for the review!
Replied June 2021
Tareeq
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Zip gives us insight into our incomign spend
Its given us better insight into our spend, and its easy to use for our team members.
PROSThe simple to use UI, the virtual card system makes future purchases easy, and allows us to configure our spend approval hierarchy, with really configurable workflows.
CONSReally needs a way to do change orders in the system and the reporting could be improved.
Pallavi
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
We use Zip for vendor onboarding and vendor related requests/approvals.
We’ve had a great experience with Zip so far and our employees are very responsive to the implementation.
PROSZip’s user interface can’t be ignored and I love that Zip will scale with our company over time.
CONSZip needs more capabilities in it’s dashboard.
Vendor Response
Thank you for your review!
Replied July 2021
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Our company uses Zip to solve for source to procure problems
My overall experience with Zip has been very good. I love working with their support and our employees engage with the solution at a relatively high level.
PROSOur team loves the clean user experience and integrations(CLM, GRCs,)/slack integration. Zip was implemented across our entire company in a matter of weeks.
CONSFor our needs, features for contingent workers would be nice. I’d also like more flexibility in the dashboard and notifications settings. Zip isn’t very good for non-spend related approvals.
Reason for choosing Zip
ease of set up, codeless deployment
Vendor Response
Thank you for your review!
Replied July 2021
Eyüp
Financial Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Zip EO
My spending has decreased as I can see more clearly where I am spending money. My money stays in my pocket now
PROSNow that I can see my expenses in more detail, I am being careful.
CONSActually, there is nothing that I don't like at the moment. Only the interface part can be edited and that's it.
Reasons for switching to Zip
Maybe it's because I'm new to using it, but ZIP seems more useful to me.
Manali
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Zip gives us visibility into our upcoming spend pipeline
I’ve had a fantastic experience working with Zip. Their entire team is very responsive over Slack anytime we have questions or ideas
PROSI love Zip’s Slack integration, simple UI, and how flexible each workflow can actually be depending on what the purchase is for. I’ve truly never seen any procurement software like this.
CONSI wish there were more features for contingent workers instead of for software, services, and other spend categories in general