All Feedbear Reviews
1-23 of 23 Reviews
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Mehmet Emre
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Simple Product Management Tool
I was looking for a way to collect customer feedback and share public roadmap for my product and I found Feedbear. This is a product feedback management system that combines all your customer feedback channels so you can easily collect and manage ideas. You can also use it to manage your public roadmap, communicate product updates, and receive customer support. And the best part is, it integrates with my product!
PROSEasy to setup, It can be integrated with my product for collecting feedback without user login, Anonymus or user voting configuration, Custom domain feature, Feedback management with native feedback widget, voting, changelog and public roadmap, Customer support is good, they responded quickly to my tickets and feature requests,
CONSIntegrations can be increased and features about feedback widget such as custom fields can be added.
Reasons for switching to Feedbear
I have used limited features my former products and I was paying too much. Feedbear features are meeting my needs and pricing is fair.
Ryan
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Simple yet beautiful feedback platform
Overall, it's been a great experience so far. Its's been super easy to setup. And the support team / the founders have been flexible, so definitely a positive experience.
PROSThe beauty of Feedbear is it's simplicity. It took about 5 minutes or less to setup. However, if you want to customise it you can. So it has plenty of flexibility. I found the team flexible and willing to listen to suggestions and make changes when necessary.
CONSI believe email notifications from custom domain is being added soon and it's on the roadmap. That's the one thing I want.
Reason for choosing Feedbear
It had a better design and it seemed easier to use.
Martin
Verified reviewer
Computer Software, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2021
A simple tool
I like the simplicity of the tool but it is missing some important features that prevent us from using it more.
PROSI like the simplicity of the tool. The UI is also quite nice and pleasant to work with. It's clean and intuitive.
CONSIt's missing some key features that I wish it would have, such as anonymous voting or single sign on capabilities. We don't use the tool much because it is missing these, otherwise, we would keep using it.
Philip
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Feedbear makes receiving ideas and customer feedback easy
It levels my business up. I tried to code a custom solution before.... It was in no way as smooth as Feedbear is. Great stuff. As well their customer support is very kind and helpful. Very satisfied and hope that this product will grow for much more time!! :)
PROSUltimately, businesses produce for their products and services for their customers. Feedbear helps me to understand what my customers need and wish. The barrier for customers is quite low - they don't even have to register to contribute (although there is an option to require a sign-up). The UX is very clear and easy for both, customers and admin. And they have a lot of nice stuff on their own Roadmap! Can't wait to see that all happen!
CONSOther languages than English are missing. It's on their roadmap, and I am looking forward to it. However, most terms within the App can be easily customized - so, it's not possible to display several languages, however it should be possible to display everything in the desired language. A personal wish would be a KonnectzIT integration. Hope that this will come in the future!
Reasons for switching to Feedbear
I switched from my own custom solution (which was pretty basic and not so nicely designed). When I saw Feedbear and its features, I couldn't resist trying it out and liked it immediately
Arun
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Simplest and fastest solution that any SaaS founders needs
I got another roadmap software information from fb group and i tried with many days. Finally with no luck, I had to drop it and was supposed to find an alternative. As I was launching my landing page urgently, I was looking for a quick solution and stable. There I found FeedBear. I've already known these guys from other indian startup landing pages, but I thought these guys must be expensive. But I was wrong. Their pricing should fit for any stages of Saas
PROS1. Fast - Own domain configuration was never easy with other whitelabeling application. But with feedbear it just happened in minutes. 2. Easily understandable. I have tried other roadmap softwares and I had to contact for each every setups. But onboarding on feedbear is just easy. 3. UI/UX - Its stunning. Ease of use with the stunning ux. I found no lack in the UI. It loads smooth.
CONSThere is one thing, I found missing is, it majorly focuses on feedbacks from the customers and roadmap based on the same. There must be an option to enter our product plan also in the tool, so that we can avoid "Feature request" label in all the roadmap board items.
Reason for choosing Feedbear
I quickly test drive feedbear with an trial account and I am happy right away. More than that, I know some of others using feedbear already.
Reasons for switching to Feedbear
Slow No support New product Not stable
Bahar
Verified reviewer
Consumer Electronics, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Feedback Management and Roadmap Software
It's a great way to collect reviews and feedback from your customers. It's simple and easy to use. The feedback from customers can help you make the right development decisions.
PROSI am using Feedbear to collect customer feedback from different channels. It is easy to set up and has a friendly UI that doesn't distract from the process of gathering feedback. The best part of the product is that it has a built in notification system for the team so that any new feedback can be handled in a timely manner.
CONSThere is no hiding option of customer feedbacks. It also has no approve/decline workflow.
Mitch
Fine Art, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to deploy and use
It does exactly what we wanted it to do - it gives us the insight to plan and move forward
PROSWe're using this to get closer to our students to understand what features are important to them, so we know what to spend time on that will give the biggest impact to the students.
CONSI can't really think of anything - it is a very simple and straightforward tool, which is exactly what we were looking for. Many tools have too many extra features which make them difficult to use - this is not the case with Feedbear - it's quick and easy.
Daniele
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great tool, very easy to use
The overall experience has been very positive. From the pre-sales questions with [SENSITIVE CONTENT], to the follow-up chat with [SENSITIVE CONTENT] from customer success, for us adopting FeedBear was a quick decision. The tool is simple to use and very intuitive, it probably took me ~15 minutes to have it ready to go.
PROSFeedBear is a great tool, it does what it promises with no glitch and no issues. The interface is simple and very clear to use. Your customers will love it (and love you) :)
CONSThe interface is not yet available in my language.
Reason for choosing Feedbear
We didn't have strict requirements, and this tool provided the best price/quality ratio.
Moh'd
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A very good product for road map and feedback
It is a very good product to setup and install a road map, feedback, ideas and bug reports page on your site. All the information is collected for you in one place. FeedBear works well on mobile and desktop browser, making it easy for everyone to participate. An awesome tool so customers can leave feedback and ideas about their experience with your website or business. Great UI and very user-friendly.
PROSEasy to setup, Great UI and very user-friendly and all feedback related tools at one place.
CONSMobile experience for users can be improved.
Oleksii
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Simple and powerful feedback tool
Very clean, simple and has all required features for collecting user feedback, ideation and defining roadmap.
CONSNothing yet, I like everything and happy with the tool
Reasons for switching to Feedbear
Shipright decided to shutdown their service
Kartik Ahuja
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
As fast as - get set go
#1 — Idea voting With this tool you can add all the new ideas, suggestions you have in your mind and users can vote for the specific ones that they like. #2 — Sharing detailed roadmaps with user It gives a platform for keeping your customers posted about the updates that are in progress. #3 — Intuitive and interactive UI FeedBear’s UI is one of the most important factors that makes it stand out — it’s super simple and easy-to-use.
CONSNothing as of now -- would be testing it more in detail. Their templates are nice!
Tito
Design, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
¡Feedbear es incredible!
Ha sido increíblemente, tuve mi roadmap listo en minutos y el soporte técnico ha sido rápido, certero y confiable.
PROSEs fácil de utilizar, fácil de configurar y se puede tener un roadmap listo en minutos.
CONSMe gustaría poder configurar la forma en la que se ve el contenido, poder cambiar el layout o definir cuantos bloques informativos quiero que aparezcan en mi roadmap.
Reason for choosing Feedbear
Por su plataforma estable, fácil de utilizar y simple de configurar.
Reasons for switching to Feedbear
Necesitaba algo mas intuitivo, accesible y rápido de utilizar, Feedbear fue mi mejor elección.
Jason
Verified reviewer
Internet, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great startup company that is willing to listen
[SENSITIVE CONTENT HIDDEN] and his team works tirelessly to make the product better. He has implemented at least 3 things I requested which show he is willing to listen and improve. I haven't gotten people to use it after the issues but will try again with the new features.
PROSVery simple to use and setup. Does what it is supposed to do. Works with intercom. Recently upgraded to better integrated.
CONSThey recently fixed my issue with how it worked within the intercom.io app. They are always improving and responding to issues. I previously didn't like the fact that it didn't work well with intercom - the main reason I picked that app.
Reason for choosing Feedbear
Price
Vendor Response
Thank you, Jason. I know the old Intercom integration wasn't up to standard. I hope the new one will serve you and your customers well.
Replied January 2020
PHANG
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to use
Easy to use. I have a good experience using it to prioritize feedback. Feedbear will also notify all users once the feature is released. love it!
CONSThere is nothing in mind that i don't like about the sofware
Reason for choosing Feedbear
I got the lifetime deal!
Aleksandar
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Get your users ideas, feedback and reviews!
Getting feedback and idea from our users
PROSEasy to use, communicate with your customers and indentify what to work on
CONSThe design could be better, and offering more previews
Vendor Response
Thanks for the review, Aleksandar. Ease of use is always our priority #1. We welcome all ideas on how to improve FeedBear on our feedback board. Or, as always, you can reach out to me personally on tomas@feedbear.com.
Replied January 2020
Himanshu
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Awesome product for perfect price
It helps me gather feedback from my users, without even thinking twice.
CONSNothing yet, seems like product is perfect for now.
Cesar
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Feedbear is Great!
The experience has been great with these guys! I definitely recommend having them
PROSFeedbear is really simple to use, self explanatory. Their features are amazing! Custom branding, Unlimited boards, automatic follow up all for the price, you can not get much better!
CONSThere isn't any cons for our company, they have gone above and beyond since signing up!
Reason for choosing Feedbear
The featured that comes with for a great price
Reasons for switching to Feedbear
They have everything I need, including unlimited boards
Nguyen Van
Verified reviewer
Hospital & Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING: