We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

We have no real issues to report under the "cons" section. The software does what we need it to do.

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips.

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated.

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out. TMS was much easier to use and manage.

We are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software

Sometimes support can be slow, it's gotten better than it used to be. Reporting can be slow as well when done on all employees, we have about 750.

The software functionality is 'good' not great. the basic package is missing some key features which are optional add on's at each stage.

Project management for recent deployments, farcical at best. Changes have happened at Mitrefinch over the previous months and years and certainly not for the better from our experience. We will not be adding further sites and looking to replace on live sites.

Overall the system is fit for purpose; certainly for the limited features we currently employ at our facility. This MAY change as we move forward.

The facility of a Web interface for end users to interact with, removing the need to install client software to the general populous

Complexity of the underlying DB seems overly complex - certainly for the level of use we currently use. Documentation on the reporting tools is difficult to find/understand

Improved record keeping, and savings from devoting fewer manpower hours to time and attendance

I like the calc features that let experienced users customize the software for their organization. I also like the fast response of the support team.

I became the Time and Attendance administrator after it had already been selected and partially setup. I found it challenging to learn how to use all the features of the software - a fully documented users guide for administrators listing all settings and codes in WINTMS would be extremely helpful.

Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety.

Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc. Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

Browser portal is very user friendly. Flexible and customisable.

The Windows software is visual outdated and showing its age, although the majority of the functionality has been or is being ported over to the web based interface.

There are many pro's to the product that Advanced System have offered our company. The first being a custom tailored solution to a time capture issue in our industry. We have always had to have our employees hand write their times on cards and the managers would have to manually calculate their time worked in 5 minute increments. Now our employees clock in using their finger and the software captures and calculates time worked. The other top highlight of their product is the ability to hold information in a database setting. Not only does the software capture time, but we are able to store valuable employee information and produce reports that our of great value to our team. The software development team has been outstanding to work with. They have never said 'no' to anything that we have requested. The commitment to making our company satisfied has been a priority since day one.

From the outset dealing with MitreFinch has been easy and responses extremely prompt. Their staff are extremely knowledgeable and friendly. No issues is too small or difficult.

Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly

Would be nice if the client (admin) install was also in the browser