We have a dispersed employee base which at one time need time-keeping support in 7 states from Hawaii to the Virginia. Clockwise allowed us to get that function at the most cost effect price point. We are a firm that works federal contracts and the fact that Clockwise is DCAA compliant solves one of the issues with doing Cost Plus federal contracts in the future.

The simple tool and it's easy access via the web was complemented by the prompt and outstanding support received when there was a need to call the HelpDesk. Whenever I needed telephonic support, the HelpDesk representative, who was extremely knowledgeable, stayed with the issue to resolution. I have to point out that almost all of my calls revolved around me enter some data or configuration incorrectly and not because of some fault with the GHG system.

While the system is easy to use and gets great support, the only thing I wish was done a little better would be error diagnostic tools prior to having to call support. That would reduce the number of calls I would have had to make, even though the support was great once I did call.

Great experience with Clockwise and we look forward to being a customer of theirs, and growing with them, for a long time.

Clockwise is very easy to use both as a user and as an administrator. As a small company we wanted a timekeeping solution that would fit within our budget and Clockwise has all the capabilities we need. The BEST part about this solutions is the customer service. We have added a few custom touches, such as reports for our employees to run and our own domain, and they have been more than helpful and accommodating. I highly recommend all around.

There are few cons, but as an administrator the interface is a little repetitive having the same options in multiple places. The biggest con is the appearance. We definitely prefer function over fashion, but it could be a little prettier for the end user/employees.

...,??? The jury is still out on this one. I do somewhat like that blank forms can be uploaded for employee use.

Dollars are to easily lost, as you can only clock in once you reach you off, assuming you can log on without error or a bunch of ad-ware is not blocking you from getting to Clockwise. Then you better not have a brain fog and forget you password, ( As you are already required to remember other passwords which have to be reset every 90 days or so). In addition, don't accidentally hit "Log In" instead of Clock In, now you have to start over. Additionally, you now have management adding all kinds of uncompromising and unnecessary rules for signing in/out or forgetting to sign in/out, (Mainly because it doesn't affect them). Yes, I think Clockwise might work in an ideal situation but because you have humans using the software it's not so ideal. Now, obviously I'm not management so let's just put it out there. I don't need my time micro-managed. If I'm doing my job ease off!! For those who are not doing their job and spend less time on the job than away from the job, deal with them. I don't want to suffer for their ineffectiveness. Also, just my opinion, if someone is slacking on the job find out where they learned it from and go from there. It's probably something they observed in the work place.

Very satisfied with it and with support - very helpful when we needed features added.

Easy to use, tracks time as we need to, allowing us to break up by customer, project within customer, and project within corporate, as well as leave (holidays, vacation, sick). Also, the News feature is great to get corporate news out - not everyone checks their email, but everyone has to enter time, so they have to see the news posted first. This is a very valuable feature, which we wish were a little more robust.

The News feature could be more robust - "blows up" on us if we put too many characters in - we use this feature extensively and find it very valuable.

We had been using an online entry application, but needed to print timesheets for supervisors to approve. When we were forced to remote work due to the pandemic, this approach was no longer viable. Clockwise provided a way to address the issue, provide exports to QuickBooks for our billing purposes, and provide adequate reporting options for our needs.

Clockwise was the least costly tool for us to allow online hours entry, supervisor review and approval, when we went to remote work due to Covid. Customer support is very good, although once up and running we have not run into many problems.

The product only effectively supports 2 levels of a Work Breakdown Structure. Since we have mostly small contracts, this has not been an issue, but would be helpful to support more levels as we grow into larger projects.

Our business requires compliance with Defense Contract Audit Agency rules as well as specific contract requirements. Clockwise has maintained our compliance for 11 years and has always been an application that we never worried about it not operating correctly or not receiving customer service. They are top notch.

For 11 years Clockwise has been easy to use for salary, hourly and workers with non-traditional schedules manning a 24x7x365 help desk. The customer service team members really listen to how your business runs and provides solutions to achieve our desired end state. There has been nothing they could not accomplish for me and if ever there is an import issue to our accounting software - they quickly figure it out! Great team!

Nothing really. Hourly worker time clock can be a little tricky if they clock in and out multiple times on same day. One quick phone call always fixes any issues.

Overall, very positive experience using the app/platform as a user on web, app, and supervisor. Highly recommend to other firms and find value in the pricing model and support.

Love that the platform is DCAA/DCMA audit compliant and enables small businesses to meet complex timekeeping requirements and receive a favorable audit/approved accounting system letter.

Mobile app is more focused on shift workers vice exempt employees. Likewise, does not support Supervisor view of timecards to review or approve workers time.

What I like most about this software is the easiness to use and the excellent technical support I receive if I need assistance or have questions. Purchasing this software was the best decision I made. Prior to purchasing this software, I spent numerous hours processing the timesheets and the payroll. This software eased the payroll process tremendously. I am a happy and satisfied customer.

What I like least about this software is there is no option to export one timesheet within a group that has multiple employees. I wish there was an option to export one employee's timesheet within a group rather than exporting all the employees' timesheets within the same group.

Okay product not a killer. We used it as a paid product then moved to another product.

Really liked how intelligently the software moved meetings around in case someone was occupied and even recommended best time to meet! Fantastic feature.

Least liked that clockwise sent unnecessary emails and notifications that didn't have any real impact like there is no meeting hence don't need to be notified.

The system set up was quick and painless. Support is very prompt and responsive. This system has made my job so much easier!

Clockwise is a fairly easy to use, intuitive system. I had a brief call with the implementation team, then I was off and running! I have also found it very reliable, no glitches to speak of at all. I work for a mid-sized (300 employees) privately owned company. The system offers all the features I needed; it actually offers much more than I needed.

The user training could be beefed up some. When I find myself calling support it's usually for things I don't do often (such as creating new departments and cost codes). A detailed user guide would be helpful.

I have needed some reports and formatting that the Clockwise support team had to help me with. They did an excellent job and were very responsive.

Clockwise allows our employees to fill out their timecards from almost anywhere. Reports work well.

Lots of the defaults when doing things are blank so you have to select them every time. It would be nice if you could save some values for defaults. I have never been able to successfully setup and use the QuickBooks interface with Clockwise. I just doesn't seem to be easy and when I was close to competing it, there was a software change that caused me to have to start all over again. :-(

Love it! Keep up the great work.

This software is easy to implement and use. The on-boarding team helped us figure out how the software works with our accounting system (Quickbooks). It saves me time and is less costly than other programs. Clockwise is also very "forgiving" with mistakes. It is easy to fix issues or mistakes. The new app for phones is very convenient too.

The "Leave Request" area still has a few bugs to work out. If our employees request a solid block of time, the PTO is logged for weekends as well.

We are using the system to aid in government contractor compliance and payroll processing. Clockwise is help us with some fairly complicated payroll issues we have for some employees. We have not used the system to its fullest capability but are on track to put Clockwise to the test and believe it will exceed our expectations.

Cost - only pay for exactly what you need Ability to customize Meets government contract requirements Technical support is fantastic, responds quickly by phone or email or chat! Custom reports Mobile App is wonderful and helps Instruction manuals and resources

Look is a little dated Because it is so flexible, configuration can be time consuming Crosswalk between systems can be complicated

Love this time saving software! No more having to stop what I'm doing to get employee copy of paystubs/W2 since the employee can log in 24/7 to retrieve this information. You can also post news articles on home page for everyone to see when they log in...great way to make sure everyone stays updated.

This software is available 24/7 for employees to log into system. Whether they are looking at paystub(s) or last years W2 form, the information is easily available.

Original setup of software will not be quick. You must answer all of your company's protocols and employee information before this system is operational. Well worth the time spent but of course, everyone always wants a quick software setup.

I have used and recommended Clockwise for several years. Our accounting group is very happy using the software.

Easy to use, clear set up of labor categories, and establishment of groups

Clear API to integrate with Quickbooks, and ability to automate labor distribution

Working with them over the last 4 years has been a pleasure. They always help, are friendly and respectful.

The ease of use for checking daily timesheets for accuracy.

The reporting choices could be more specific. Example: Employee hours reports are rather onerous to get the best information out of.

We needed a software that complied with government requirements when we had a grant audit many years ago. The auditor suggested Clockwise and we have been with them ever since. Customer support has been great.

The reports are fantastic and very comprehensive

Very user friendly, but not as easy on the employee set-up end.

Very dependable system. meets all company needs for time keeping purposes.

user friendly, easy to set, navigate, and maintain

All that I need is in the software. I am sure it other features that we could use but it is quite ample for our needs.

Employee user friendly and calculates employee's time/hours based on time in & outs

Not able to cost allocate between charge mid pay period

For me having customer support folks that I can get in touch with and who are extremely responsive is my number one thing. These guys are on top of it, available and have helped me to get back on track quickly every time I've ever had to call them (which has not been frequently).

Software is intuitive and easy to use. The customer support folks, when there are questions, are terrific, know their stuff and very helpful.

The error messages can be a bit cryptic at times but customer support has always solved quickly when we had something off in our data generation.

We have moved on from Clockwise and discontinued its use. I only filled this out in the hope that I would cease getting emails to complete this survey.

Daily time tracking was the primary use.

The mobile app never worked consistently.

Easy to setup; everyone has easy access; keeps track of PTO very accurately.

Difficult to link time report outputs to our Thompson Reuters myPay Solutions payroll software.

Great stuff

Simple to use - nice intuitive layout on site

A bit meager on design but keeps it simple.

Very easy to use, government approved. Customer service is great for help and explanations.

Admin. can not see what employee can see, without support, sometimes makes it difficult.